Avis Hotel Sofia

Dear Savas,We are really surprised by the unreal facts that you describe in your review, as all of them are far away from reality, giving the feeling that this is a revenge review.First of all during the online reservation process, you were clearly informed about policies and charges for your reservation. In case that you might be confused, here is the short text (copied and pasted):Important information: FeesYou'll be asked to pay the following charges at the property:A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply all year round. Other exemptions or reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.A tax is imposed by the city: From 1 March - 31 October, EUR 1.50 per accommodation per nightA damage deposit of EUR 50 will be collected before check-in.So you paid only 3 euros at the property during check in, as expected and that refers to Climate Resilience Tax - Summer 1.50 per room, per night, (it's proved by the official invoice that was issued). Other taxes like City Tax, VAT (Value Added Tax) 13.0% per stay and VAT on City Tax, were included in the price.Bear in mind that due to the short stay we claimed only 30 euros (instead of 50 euro) and this amount was returned to you in cash (signed by you as well in the receipt) and as it's proved as well, by security cameras on the reception, it was a bank note of 20 euro and one of 10 euro. We are working 15 years with your agency and nobody blames us for money "tricks", but facts prove that even your try was an unsuccessful one. Last but not least, Sofia Hotel is just a 2 star hotel. So far we are offering prices for 2 star services and our guests claim that we are above the average for 2 star hotels. Our long breakfast buffet offers many more options than we are obliged by the law (trying to satisfy customers from different nations with our local food and tastes). We never promote, promise or mention in our room descriptions any coffee machines in our rooms, so don't accuse us of something that you haven't paid for.On the other hand, we have a premium coffee machine in our breakfast buffet by DOUWE EGBERTS, offering all coffee options (espresso, cappuccino, etc) free of charge, but you didn't mention anything (although you tasted all coffee options during your very short stay).

Dear Nebojsa,Even the area were without water for 3 days due to Municipality responsibility, our venue was just only for 2 hours without water.It’s obvious that it’s a revenge review, as you booked a triple room (3 pax) and you came finally 4 pax (…) pushing us under inappropriate and arrogant was for extra bed free of charge to save money. Working with Expedia groups for over 15 years our review scores (first time we received a score like yours) proves that our services and the cleanliness is more than average.Thank you again for your time to review our hotel, even this way.

Dear Omer,Thank you for your time reviewing us. We value your comments and feedback very seriously.We wanted to remind you, that during you reservation process, it's clearly mentioned the following statement as, it's written in our Expedia profile: "We should mentionThis property does not have any lifts" (as per traditional building).Thank you again for your time reviewing us.

Dear Vassilios, Thank you for sharing your experience, during your stay at Sofia Hotel. Looking forward to see you again in our venue! Warm Regards John

Dear Anne, Thank you for your review, even though it is a revenge one. Our hotel and rooms descriptions as well, detail mention what there is and what exists, in our venue. Family apartments (that you booked) have one AC unit for 33m space. If you have adult children and want your privacy, it would be more fair to book 2 double rooms and pay the price accordingly.By the way: all of AC is maintained every year, twice: before the summer starts and after, when the hotel is closing in October: Because we know that Greek summer is really hot, average temperature is 38-40oC, that's why we are so focused on their best maintenance. (I guess that you also know as you are a repeat visitor in Lefkada and somehow you never stay in the same hotel in Lefkada all these years).   Because our major priority is to meet our customer satisfaction, we offered you complementary two double rooms, after your first night in our venue: one with sea view (more busy) and one with mountain view (you had the option to choose both 2 with mountain view that is more quiet, but you didn't want it at all). Even if you book a family apartment and you finally stay in 2 different/separate double rooms, we never charge anything more (double room is 90% of family apartment rate) and that's why we are really sorry that you hid this real fact on purpose, to harm our reputation and very good service reviews till now.