Note fondée sur 297 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,6 Service et personnel
4,7 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Sartrouville
Publié le 1 nov. 2020 sur Expedia
Très bel hôtel avec vue sur mer. Le personnel est bienveillant. Le restaurant est excellent avec des plats locaux
Commentaires de Gestion de l’hôtel
1 nov. 2020 par Reservation Dept., Gestion de l’hôtel
Dear Mrs. Claire,
thank you for choosing our property and taking the time to share your experience. We are delighted to read that you enjoyed your holidays in Tui Blue Insula Alba. We strive to improve and upgrade our services and facilities in an attempt to meet the requirements of all our valued guests.
It will be our pleasure to welcome you back to our hotel in the coming future.
Yours sincerely,
par un voyageur
Bravo continuez
Publié le 18 oct. 2020 sur HotelsLe séjour fut agréable, le personnel est sympathique et prend du plaisir à travailler. Des bons facteurs pour une parfaite réussite.Je leur souhaite une excellente continuation dans ce cheminement.
Commentaires de Gestion de l’hôtel
19 oct. 2020 par Reservations Dept., Gestion de l’hôtel
Dear Mr. Olivier,
Thank you for choosing us for your holidays. We are pleased that you enjoyed your stay with us, we really appreciate your feedback and we always take into consideration our guest's comments in order to improve our customer service. We wish to have the opportunity to accommodate you once again in the near future in our Resort! Kind Regards
par un voyageur
Publié le 16 août 2020 sur Hotels
Cet hôtel n’est pas un 5 étoiles. Les serveurs au bar de la piscine étaient exceptionnels mais la structure de l’hôtel, le buffet et le service conciergerie n’était pas à la hauteur d’un 5 étoiles.
Commentaires de Gestion de l’hôtel
19 août 2020 par Reservation Dpt., Gestion de l’hôtel
Mrs. Buanani, good evening,
Thank you for your feedback, we are really sorry that you felt that way, we appreciate your comments and will be taken into consideration.
Kind regards,
par un voyageur
Publié le 3 janv. 2019 sur Expedia
Commentaires de Gestion de l’hôtel
8 juin 2019 par Guest Relations Team of INSULA ALBA Resort & Spa, Gestion de l’hôtel
Dear Sir/Madame, thank you very much for your rate. We look forward to seeing you again. Kind regards,
The Guest Relations Team of INSULA ALBA Resort & Spa
par un voyageur de Bordeaux
Publié le 23 oct. 2018 sur Expedia
Très bel hôtel. Personnel compétent et sympathique.
Je ne vois rien de négatif, n’hésitez pas.
Commentaires de Gestion de l’hôtel
23 oct. 2018 par Guest Relations Department, Gestion de l’hôtel
Dear Mr. Fabrice,
thank you very much for your so kind comments and for your 5 star rate. It a pleasure to read that you found our hotel very nice and the team friendly and competent. All your comments are very much appreciated.
We look forward to welcoming you back for another memorable stay.
Yours faithfully,
The Guest Relations Team of INSULA ALBA Resort & Spa
par un voyageur de Esperaza
Publié le 14 oct. 2018 sur Expedia
Hôtel au top, très confortable, buffet au top👌 excellent séjour
Commentaires de Gestion de l’hôtel
15 oct. 2018 par Guest Relations Dpt, Gestion de l’hôtel
Dear Pepe,
thank you for your wonderful review of your stay in INSULA ALBA Resort & Spa. Reviews like yours give us the motivation to work even more harder and continue providing excellent service to our guests.
We hope to see you back for your next visit to Crete.
Kind regards,
The Guest Relations Team of INSULA ALBA Resort & Spa
par un voyageur de France
Publié le 2 oct. 2018 sur Expedia
Excellent établissement. Personnel qualifié et à l’ecoute. Excellente prestation dans tous les domaines, accueil, restauration, soin au SPA et j’en oubli... Etablissemet à marquer sur son carnet d’adresse. Nous reviendrons certainement.
Merci pour ce séjour calme et serein malgré quelques jours de mauvais temps.
Commentaires de Gestion de l’hôtel
6 oct. 2018 par Guest Relations Dpt, Gestion de l’hôtel
Dear Avi,
thank you very much for your review, we are truly thrilled to know that we managed to provide you a memorable stay.
We are very proud of our team who always try their best.
We look forward to welcoming you back on your next holiday.
Regards,
The Guest Relations Team of INSULA ALBA Resort & Spa
par un voyageur de BERNOS BEAULAC
HOTEL MAGNIFIQUE
Publié le 1 sept. 2018 sur Expedia
Pour : LA TRANQUILITE
Contre : PARFAIT
PROCHE BELLES PLAGES PETIT DEJEUNER COMPLET PERSONNEL ACCUEILLANT
Commentaires de Gestion de l’hôtel
18 sept. 2018 par Guest Relations Dpt, Gestion de l’hôtel
Dear Mr. Patrick,
thank you very much for your feedback. We are delighted to read that you have enjoyed your stay with us so much and found the location beautiful and breakfast to be complete. Additionally, we are honored that our welcoming staff had taken well care of you
We hope that we will have the opportunity to welcome you back soon.
Warm wishes,
The Guest Relations Team of INSULA ALBA Resort & Spa
par un voyageur de Le Chesnay
séjour en Crète
Publié le 28 juill. 2018 sur ExpediaHôtel très accueillant et très calme. Service de hZut de gamme.
Commentaires de Gestion de l’hôtel
28 juill. 2018 par Guest Relations Department, Gestion de l’hôtel
Dear Mr. Eric,
thank you very much for your lovely review! We loved to read your wonderful comments.
We really look forward to welcoming you back.
Best regards,
The Guest Relations Team of INSULA ALBA Resort & Spa
par un voyageur
Nice Surprise!
Publié le 7 juin 2018 sur Hotels
92
Nice surprise!
Review of Insula Alba Resort & Spa (Adults Only)
Pending reviewvia mobile
We stayed in this hotel for one night in a
Swim-up room, upon arrival they had a surprise for us that they did not say. When they opened the room We had both an OMG moment, we got an upgrade to a suite with seaview and a shared pool. Fantastic decoration, bright, amazing view and terrace. Thank you again for this wonderful surprise.
The food and restaurant is ok, the staff needs a bit more training in the restaurant though, not so smiley and they do not say hi. The restaurant was quite warm and there was no airco on, also the set-up is quite cold and open. But it was the beginning of the season :-).
We had one issue here, we did not want to leave from this room ... ( but that’s a good thing, right)
Commentaires de Gestion de l’hôtel
11 juin 2018 par Guest Relations Department, Gestion de l’hôtel
Dear Mr. Marc,
thank very much for this wonderful review. We are delighted that you were excited with our surprise, so you could not leave from the the room. We always try to please our guests in any possible way. We are really sorry, for the way you felt with our staff in the restaurant, which is not the usual one, but we are also grateful for the chance you are giving us to become better. We will take all your comments into serious consideration and we hope to give us the opportunity, hosting you again to our resort and be served in the best way.
Sincerely yours,
The Guest Relations team of INSULA ALBA Resort & Spa
