Note fondée sur 33 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,6 Service et personnel
4,3 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 27 août 2024 sur Expedia
L hôtel est situé entre 2 routes à circulation . J ai eu droit à une suite à l abri de la circulation.
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Kallirroi Tzoulaki, Gestion de l’hôtel
Thank you for your review, Sylvain. We’re pleased to hear that you enjoyed the suite and appreciated the quieter location away from traffic. Your feedback is important to us, and we hope to welcome you back for another pleasant stay soon.Best regards,Kallirroi TzoulakiMalena Hotel & Suites by Omilos Hotels
par un voyageur
Publié le 22 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 août 2024 par Kallirroi Tzoulaki, Gestion de l’hôtel
Dear Léa,Thank you so much for your perfect 10 out of 10 review on Hotels.com! We are thrilled to hear that you had an exceptional stay at Malena Hotel & Suites. Your kind words mean the world to us and are a testament to the hard work and dedication of our team.We will be sure to share your wonderful feedback with the entire staff, as it will surely motivate them to continue providing outstanding service to all our guests.We hope to have the pleasure of welcoming you back in the future!Warm regards,Kallirroi TzoulakiMalena Hotel & Suites by Omilos Hotels
par un voyageur
Publié le 14 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 août 2024 par Kallirroi Tzoulaki, Gestion de l’hôtel
Dear Charlotte,Thank you for your positive review and for rating us 8 out of 10. We're glad to hear that you had an enjoyable stay with us. Your feedback is important, and we will be sharing it with our staff to ensure we continue to improve our services.We look forward to welcoming you back to Malena Hotel by Omilos Hotels in the future.Best regards,Kallirroi TzoulakiMalena Hotel by Omilos Hotels
par un voyageur
Exceptionnel
Publié le 29 mai 2024 sur HotelsExceptionnel ! Surclassé avec jacuzzi privatif et suite king size !
Commentaires de Gestion de l’hôtel
18 août 2024 par Kallirroi Tzoulaki, Gestion de l’hôtel
Dear Ayrmione,Thank you for your fantastic review and perfect 10 out of 10 rating! We are thrilled to hear that you had an exceptional stay and enjoyed the upgrade to a private jacuzzi and king-size suite. It’s wonderful to know that these enhancements made your experience even more memorable.We hope to have the pleasure of welcoming you back to Malena Hotel by Omilos Hotels for another exceptional stay in the future.Best regards,Kallirroi TzoulakiMalena Hotel by Omilos Hotels
par un voyageur
Très bon séjour
Publié le 17 mai 2024 sur HotelsTrès bon séjour, petit déjeuner excellent (sauf machine à jus d'orange d'un uatre temps à changer immédiatement car éclabousse partout....), magnifique piscine, grandes chambres avec jacuzzi privatif).
Personnel en général assez sympathique avec mention spéciale à la jeune fille de l'accueil (26 ans), très serviable et très avenante. Un grand bonheur de tomber sur des personnes de cette qualité. Encore un grand merci Mademoiselle, vous aimez les gens et cela se ressent, vous êtes vraiment faite pour ce genre de métier en contact avec la clientèle.
Commentaires de Gestion de l’hôtel
18 août 2024 par Kallirroi Tzoulaki, Gestion de l’hôtel
Dear Bruno,Thank you for your detailed review and for rating us 8 out of 10. We’re delighted to hear that you had a very good stay and enjoyed our excellent breakfast, magnificent swimming pool, and spacious rooms with private jacuzzis.We appreciate your feedback regarding the orange juice machine, and we will look into replacing it to ensure a better experience for our guests. Your kind words about our staff, especially the young lady at reception, are truly appreciated. We will make sure she receives your compliments—it's always wonderful to hear that our team members have made a positive impact on our guests' experiences.Thank you once again for your thoughtful comments. We hope to welcome you back to Malena Hotel by Omilos Hotels for another great stay in the future.Best regards,Kallirroi TzoulakiMalena Hotel by Omilos Hotels
par un voyageur
Publié le 21 avr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 août 2024 par Kallirroi Tzoulaki, Gestion de l’hôtel
Dear Jacques,Thank you for taking the time to leave a review and for rating us 4 out of 5. We're pleased to hear that you had a positive experience during your stay.Your feedback is important to us, and we will continue to strive for excellence. We hope to have the pleasure of welcoming you back to Malena Hotel by Omilos Hotels in the future.Best regards,Kallirroi TzoulakiMalena Hotel by Omilos Hotels
par un voyageur
Publié le 24 juill. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
19 août 2024 par Kallirroi Tzoulaki, Gestion de l’hôtel
Dear Alexandre Matteo B,Thank you so much for your perfect rating! We’re thrilled to hear that you had a great experience with us. Your feedback is highly appreciated, and I will be sure to share your kind words with our staff—they will be delighted to know they made your stay enjoyable.We look forward to welcoming you back for another excellent stay in the future!Best regards,Kallirroi TzoulakiMalena Hotel & Suites by Omilos Hotels
par un voyageur
Publié le 25 juin 2023 sur Hotels
Commentaires de Gestion de l’hôtel
18 août 2024 par Kallirroi Tzoulaki, Gestion de l’hôtel
Dear Christel,Thank you so much for your perfect 10 out of 10 rating! We are thrilled to hear that you had such a wonderful experience with us. Your kind words are truly appreciated and will be shared with our entire team.We look forward to welcoming you back to Malena Hotel by Omilos Hotels for another fantastic stay in the future.Best regards,Kallirroi TzoulakiMalena Hotel by Omilos Hotels
par un voyageur
Impeccable
Publié le 12 mai 2023 sur HotelsTrès bon séjour, hôtel très propre et bien entretenu.
Personnel agréable et souriant
La proximité d'Héraklion est très appréciable, 10 minutes en voiture du centre pour les restaurants (guide du Routard très utile et de bons conseils).
Situation centrale pour visiter la crète.
Petits déjeuners variés et suffisants.
Avons été très satisfaits de notre séjour.
Commentaires de Gestion de l’hôtel
19 août 2024 par Kallirroi Tzoulaki, Gestion de l’hôtel
Dear JC,Thank you for your impeccable review! We’re thrilled to hear that you had such a positive stay with us. It’s wonderful to know that you found the hotel very clean and well-maintained, and that you appreciated our friendly and smiling staff. The proximity to Heraklion and our central location for exploring Crete clearly added to your experience, and we’re glad to hear you enjoyed our varied and satisfying breakfasts.Your kind words will be shared with our staff—they will be delighted to hear them. We look forward to welcoming you back for another fantastic stay!Best regards,Kallirroi TzoulakiMalena Hotel & Suites by Omilos Hotels
par un voyageur
bon sejour petit bémol la chambre sentait le tabac
Publié le 18 oct. 2022 sur HotelsCommentaires de Gestion de l’hôtel
19 août 2024 par Kallirroi Tzoulaki, Gestion de l’hôtel
Dear Marie Anne,Thank you for your review and for sharing your feedback with us. We're glad to hear that you had a good stay overall. However, we apologize for the inconvenience you experienced with the smell of tobacco in your room. This is not the standard we aim to uphold, and we will address this issue to ensure a more pleasant experience for our future guests.We appreciate your understanding and hope to have the opportunity to welcome you back for an even better stay.Best regards,Kallirroi TzoulakiMalena Hotel & Suites by Omilos Hotels
