Avis Neratze Hammam Suites

dear Cristelle! Thank you very much for your kind words! It was our pleasure hosting you and we would be happy to see you again in the future! Our warm regards!

Dear Philippe Thank you for your stay with us:) We would like to remind you that there are detailed information to all our online suppliers about size, description of the rooms and it is clear that there is no reception at the property. We also offer bigger suites, but you booked the smaller one with no access to the terrace. We suppose because it is the most economic and you didn’t wish to spend a little bit more money to have the room you truly wanted. The prepayment policy is also clear and you could see it at our policies and more specific to your reservation confirmation too.

Dear Dominique It was a pleasure being your hosts and meeting you. We hope to see you again in the future.

Dear Antonios good evening,Thank you for taking the time to describe your experience with us and thank you for your review. With surprise and also disappointment we read the comments about the check in and that there was not much help and the smile was missing. First of all, even before arrival, we have spoken several times on the phone, providing help in every issue you had and answers to every question. During the check in procedure and not only, we are always professional, polite and friendly to our customers. When checking a customer into a room we explain everything the customer needs to know, i.e. the a/c use instructions, the Jacuzzi use instructions, we show the customers what’s in the room and of course we offer suggestions for places to visit and restaurants where they may eat. We remember chatting many times when we met by the reception or in the hotel’s yard, from our side it felt cheerful and friendly…As regards the room’s size, it is exactly as it is stated in all booking engines and many many photos are also available. But of course if a customer has any extra questions prior or during he is trying to book, we are always happy to answer and explain anything needed, to the detail.Concerning the unfortunate issue with the espresso capsules (which were placed by the previous guest where the unused ones should be), and for which we are very sorry, as soon as you found out and informed us, we proceeded with cleaning the area where the coffee machine is and offered new espresso capsules and cookies immediately. Generally, whatever was asked by you was fulfilled, so, if we have been asked for extra cutlery, cups or water glasses, or anything else that we are able to offer, we would of course have happily assisted as well. We wish you a nice winter season,Our regards,Neratze Hammam Suites team

Dear Ingrid, thank you for your amazing review! We really appreciate you taking the time out to share your experience with us! We are glad that you enjoyed your stay! We would be happy to host you again in the future!Our regards!

Dear May thank you very much for your review! We are glad that you enjoyed your stay! Would be happy to have you again in the future!Our regards!

Dear beloved guest:) Thank you for your stay with us:) We would like to remind you that due to the Covid 19 very strict instructions, daily cleaning was frostbitten and it was only allowed cleaning and towel/bed linen change every third night. All guests had access to this information as we had printed it and put it to an obvious point. We are apologizing about this but it wasn't our rule but the government's. He wish to accommodate you again some time in the future so you could enjoy the hospitality we are famous about

Dear beloved guest It was a pleasure being your hosts and meeting you. We hope to see you again in the future.