Note fondée sur 27 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,7 Service et personnel
4,6 Confort de la chambre
4,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 juin 2024 sur Expedia
Commençons par les points positifs:
Le design de l’hôtel .
Le confort et le design des chambres .
La qualité de la nourriture .
Le breakfast ainsi que la gentillesse d’Antonia au service .
Maintenant parlons des choses qui ne sont pas en adéquation avec un hôtel 5* .
Le service en général : nous avons eu plusieurs manquements de services lors de notre séjours , commandes oubliées , attente d’1H pour 2 bières sur la plages , erreur de service au dîner etc…Autre endroit décevant, la plage , celui n’est jamais nettoyé, vous y trouverez, megos de cigarettes, bouchons plastiques, chewing-gum, reste d’un feu de bois etc …..
service de serviettes de bains existants mais déposés en ballots sur un transat et vous devez vous servir !!!
Ah oui j’avais oublié de vous dire que l’hôtel est adossé à un hôtel à l’abandon !!! On dirait la zone !!!!
Le service de chambre : celui-ci n’est vraiment pas à la hauteur, lit fait à moitié ! Les coussins ainsi que la jetée de lit n’ont jamais étés remis sur le lit durant le séjour ! Le nettoyage laisse à désirer, les toilettes pas propres , le sol de la chambre fait un fois sur la semaine !
Attention également, mais cela je le prends pour moi car j’aurais du regarder la localisation de l’hôtel avant de réserver car il est à 500M à vol d’oiseaux de la piste d’atterrissage Pour conclure, cette hôtel ne peut pas être classé 5* ou alors une formation sur les codes du service d’un hôtel 5* doit être donné aux personnels des services concernés
Commentaires de Gestion de l’hôtel
14 août 2024 par IlianaGoupe, Gestion de l’hôtel
Dear Daniel,Thank you for sharing your detailed feedback. We are delighted to hear that you appreciated the hotel’s design, the comfort and style of the rooms, the quality of the food, and especially the kindness of Antonia.We deeply regret to learn that some aspects of your stay did not meet the high standards we strive to maintain. Please accept our sincere apologies for the service lapses you experienced, including the delays and errors in service, as well as the condition of the beach and room cleanliness. Your feedback is invaluable, and we will be addressing these issues with our team to ensure improvements are made.We also appreciate your comments regarding the hotel's location and its proximity to the airport. While this does provide convenient access, we understand that it might impact your experience.Thank you for bringing these matters to our attention. We are committed to enhancing our services and hope to have the opportunity to better serve you in the future.Warm regards,iliana GoupeGuest Relations Manager
par un voyageur
Publié le 5 oct. 2024 sur Expedia
The Hotel is really nice and service has been good. The staff was very friendly and helpful. The room is equipped with everything you need. The private pool is really a nice advantage.
However the storage space is rather limited in the Breeze Suite. Next time we would book the Breathe Suite which seems to have a little dressing room. Both restaurants are good. You have a nice variety of dishes in case you book the half-board. Especially the breakfast is really outstanding.
What we didn’t like about the restaurant was the dresscode for dinner. Usually 5* Hotels enforce a dresscode for dinner. Which usually requires long trousers for men and closed shoes. However at no one seemed to care. Guests wore shorts and Flip Flops for dinner. This is quite disappointing for a hotel of this category.
Commentaires de Gestion de l’hôtel
12 oct. 2024 par IlianaGoupe, Gestion de l’hôtel
Dear Daniel,Thank you for taking the time to share your review and for highlighting the aspects you enjoyed, such as the friendly service, the convenience of the private pool, and our outstanding breakfast. We're glad to hear you're considering the Breathe Suite for your next stay, which indeed offers more storage space and a dressing area for added comfort.Regarding your feedback on the dinner dress code, we appreciate your input and apologize if it wasn’t properly enforced during your visit. Our policy is a smart casual dress code for dinner, and we take your comments seriously. We will ensure that this policy is better communicated and upheld moving forward to maintain the level of elegance and comfort you expect from a 5-star experience.We look forward to welcoming you back and providing an even more enjoyable stay.Warm regards,Iliana GoupeGuest Relations Manager
par un voyageur de Lubbock
Publié le 17 sept. 2024 sur Expedia
Other than the beach, no other restaurants or shopping nearby
Commentaires de Gestion de l’hôtel
6 oct. 2024 par IlianaGoupe, Gestion de l’hôtel
Dear Jitendra,thank you very much for taking the time and sharing your experience regarding your recent stay at our Resort. Thank you very much for the hight score and we really appriciate your comments. At this point please let me express my thoughts, as we are allocated 10 minutes driving distance form the City Center of Heraklion there are plenty of choices restaurants, caffes, shopping for all our guests. There are also beach bars and restaurants in the closes area of the Resort. Thank you once more for your tie and we really hope to have the pleasure of welcoming you back in the nearest future.Warm regards,Iliana GoupeGuest Relations Manage
par un voyageur
Publié le 9 sept. 2024
Commentaires de Gestion de l’hôtel
6 oct. 2024 par IlianaGoupe, Gestion de l’hôtel
Dear Kathy,thak you very much for taing the time to score us with the highest rate. We hope we will have the pleasure of welcoming you back and offering you our very best sevices.Warm regards,iliana GoupeGuest Relations Manager
par un voyageur
Publié le 7 sept. 2024 sur Hotels
Durch den Flughafen war es leider sehr laut. Der Strand war nicht sauber, die liegen nicht geputzt. Keine Kellner um 10 Uhr am Strand um Badetücher zu geben. Am Pool mussten wir die Kellner immer rufen, um etwas zu bestellen. Oft waren sie nicht da oder sind nicht vorbeigekommen. Check-in ist um 15:00, , check-out um 12:00. Man musste bis 15:00 oder länger warten. Vorher war nicht möglich. Beim Frühstück hatte es auch keine grosse Auswahl. In grossen un ganzen war es nicht schlecht, würden aber nicht nochmals kommen.
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Iliana, Gestion de l’hôtel
Dear valued guest,Thank you for taking the time to share your experience with us. We truly appreciate your feedback, and I apologize that some aspects of your stay did not meet your expectations.I would like to inform you that in two years, the airport will be moving to Kasteli Village, which is located 30 minutes away from our resort. This change will greatly reduce any noise disturbances from air traffic.We also sincerely regret the issues you encountered with the cleanliness of the beach, the service at the pool, and the limited breakfast options. We strive to offer the best possible experience, and your valuable input will help us address these areas to enhance our service.Regarding check-in and check-out, we understand the inconvenience and always do our best to accommodate early arrivals based on availability, especially during peak times.We hope you will consider giving us another chance to provide you with the true experience we aim to deliver. We look forward to welcoming you back in the future.Warm regards,Iliana GoupeGuest Relations Manager
par un voyageur
Publié le 31 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Iliana, Gestion de l’hôtel
Dear Dawood,Thank you so much for choosing Pnoé Breathing Life for your holiday and for taking the time to leave us such a fantastic rating! We’re delighted to know that you enjoyed your stay with us. It would be our pleasure to welcome you back in the future and create another unforgettable holiday experience for you.Warm regards,Iliana GoupeGuest Relations Manager
par un voyageur
Publié le 20 août 2024
Aesthetically pleasing; Small and quaint property, yet still offered all you would need at a larger resort.
Spa was outstanding!
Enjoying adults only.
Enjoyed private beach and pool.
Enjoyed sunbed service.
Need more variety in food options.
Ants in room, otherwise clean property.
Need excursions.
Overall it was a beautiful property!
Commentaires de Gestion de l’hôtel
23 août 2024 par IlianaGoupe, Gestion de l’hôtel
Dear Kathy,Thank you for sharing your experience with us. We’re delighted to hear that you enjoyed the aesthetics, our spa, the adults-only atmosphere, and the private beach and pool. We’re also glad the sunbed service added to your relaxation.We appreciate your feedback regarding the food variety and the presence of ants in your room. Your comments help us identify areas for improvement, and we will address these issues with our team. We’re also considering expanding our excursion offerings to enhance the overall guest experience.It was a pleasure having you at Pnoé Breathing Life, and we hope to welcome you back for an even better stay in the future.Warm regards,iliana GoupeGuest Relations Manager
par un voyageur
Publié le 20 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 août 2024 par IlianaGoupe, Gestion de l’hôtel
Dear Mike,thank you very much for high rating us and we hope to have the pleasure of welcoming you back in the nearest future.Warm regards,iliana GoupeGuest Relations Manager
par un voyageur
Publié le 12 août 2024 sur Expedia
Excellent , worth every penny
Commentaires de Gestion de l’hôtel
14 août 2024 par IlianaGoupe, Gestion de l’hôtel
Dear Alexandros,Thank you for your fantastic review! We’re thrilled to hear that you found your stay at Pnoé Breathing Life to be worth every penny. Your satisfaction means a lot to us.We look forward to welcoming you back for another exceptional experience!Warm regards,iliana GoupeGuest Relations Manager
par un voyageur
Publié le 25 juill. 2024 sur Expedia
The property was peaceful and serene. The staff were incredible and very hospitable, we absolutely enjoyed our time at Pnoe. The resort was clean and up to date. Definitely should consider dinner at the resort’s restaurants, the food was fresh and locally sourced. Would recommend if you’re looking to disconnect and be pampered.
Commentaires de Gestion de l’hôtel
14 août 2024 par IlianaGoupe, Gestion de l’hôtel
Dear Reajean,Thank you for your wonderful review! We’re delighted to hear that you enjoyed the peaceful and serene atmosphere at Pnoé Breathing Life. It’s great to know that our staff, the cleanliness of the resort, and the fresh, locally sourced food at our restaurants contributed to a memorable stay.Your recommendation means a lot to us, and we look forward to welcoming you back for another relaxing experience!Warm regards,iliana GoupeGuest Relations Manager
