Note fondée sur 65 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
4,4 sur 5
4,5 Propreté de la chambre
4,3 Service et personnel
4,5 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
5 sur 5
par un voyageur

Publié le 1 sept. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
2 sept. 2023 par The Royal Senses, Gestion de l’hôtel
Dear Guest,thank you for your stay and the good rating received.We hope to have you back in the future for another delightful experience.With kind regardsBarbara DunnerAdministration Officeon behalf of the Management of Troulis Royal Collection
4 sur 5
par un voyageur

Publié le 8 juin 2023 sur Hotels
Commentaires de Gestion de l’hôtel
10 juin 2023 par The Royal Senses, Gestion de l’hôtel
Dear Sebastien,We would like to thank you for your stay at The Royal Senses and your feedback.Hoping to be given the opportunity to welcome you back, in this case please do not hesitate to contact us in advance for any wishes you might have.Until then, we wish you all the very best!With kind regardsBarbara DunnerAdministration Officeon behalf of the Management of Troulis Royal Collection
4 sur 5
par un voyageur

Publié le 14 mai 2023 sur Hotels
Commentaires de Gestion de l’hôtel
16 mai 2023 par The Royal Senses, Gestion de l’hôtel
Dear Thomas,thank you for choosing The Royal Senses for your recent visit to Crete.We are happy to see that in general you enjoyed your stay with us and left with the best impressions and memories.Hoping to be given the opportunity to welcome you back, in this case please do not hesitate to contact us in advance for any wishes you might have.Until then, we wish you all the very best!With kind regardsBarbara DunnerAdministration Officeon behalf of the Management of Troulis Royal Collection
5 sur 5
par un voyageur

Publié le 5 nov. 2022 sur Expedia
Un des plus beau hôtel . Les magnifiques piscines le spa et la diversité des plats proposés. Je reviendrais avec plaisir
Commentaires de Gestion de l’hôtel
7 nov. 2022 par The Royal Senses, Gestion de l’hôtel
Dear Serge,thank you for your visit and the wonderful feedback received.We are more than happy that we could contribute to a memorable stay and that you left with the best impressions and memories.Hoping to be given the opportunity to welcome you back, in this case please do not hesitate to contact us in advance for any wishes you might have. Until then, we wish you all the very best!Thank you once again and with kind regardsBarbara DunnerAdministration Officeon behalf of the Management of Troulis Royal Collection
4 sur 5
par un voyageur

Excellent Hotel in a bad location

Publié le 5 sept. 2022 sur Hotels
The hotel, the room, the pools and everything was perfect except that the hotel has a wonderful view on a highway... This is unfortunate to have such a beautiful hotel being located next to a highway which is spoiling the sea view from the rooms/hotel. It is also a bit challenging to walk outside the hotel as you are immediately on the highway... The staff, the service and the food at all restaurants are excellent. Only minor comment on the room service which is extremely slow and not always accurate. It is a bit annoying to have missing items in your order when you already waited one hour to have it delivered to your room
Commentaires de Gestion de l’hôtel
6 sept. 2022 par The Royal Senses, Gestion de l’hôtel
Dear Guest,thank you for your wonderful feedback which has been shared with great pleasure with all our team members.Your comment in regard to the room service has been noted, too and will be forwarded to the relevant department.Please accept our apologies for any inconvenience caused.Hoping to be given the opportunity to welcome you back, we are sure that all your expectations will be exceeded then.In this case, please do not hesitate to contact us in advance for any wishes you might have and to offer you our VIP services for repeater guests.Until then, we wish you all the very best!Thank you once again and with kind regardsBarbara DunnerAdministration Officeon behalf of the Management of Troulis Royal Collection
5 sur 5
par un voyageur

Publié le 6 sept. 2021 sur Hotels
Commentaires de Gestion de l’hôtel
7 sept. 2021 par The Royal Senses, Gestion de l’hôtel
Dear Rudy, we thank you for your visit at The Royal Senses and your feedback after your stay with us. It's a pleasure reading that you enjoyed your holidays with us and that we could contribute to a memorable experience. We really do hope to see you again in the near future. Until then, we wish you all the very best. With kind regards Aggelos Antoniou Hotel Director
5 sur 5
par un voyageur

Publié le 30 août 2021 sur Hotels
Commentaires de Gestion de l’hôtel
17 sept. 2021 par The Royal Senses, Gestion de l’hôtel
Dear nicolas, thank you for your visit at The Royal Senses and your lovely feedback. We are happy that you enjoyed your stay with us and do hope to see you again soon. With kind regards Aggelos Antoniou Hotel Director
4 sur 5
par un voyageur

SEJOUR AOUT 2021

Publié le 27 août 2021 sur Hotels
Hotel tout neuf donc avec avantages et inconvénients: Très bel hôtel spacieux et design Bon breakfast et repas du soir en formule buffet de bonne qualité mais peu de poisson??? Personnel très gentil Hotel idéal pour se reposer mais... Voiture ou taxi impératif car autour ras Manque de personnel en salle donc on attends des fois un peu pour les boissons et pour être débarrassé Plage commune avec un autre hôtel mais il faut y aller en navette et pas de vu sur la mer à cause de gros rochers mis en place:c'est pas fun Pour le moment, cet hôtel n'est pas au niveau d'un 5 étoiles
Commentaires de Gestion de l’hôtel
28 août 2021 par The Royal Senses, Gestion de l’hôtel
Dear Jean Francois, thank you for your visit and the review received. We are happy to read that you enjoyed the design of the hotel and especially mention the good food quality at breakfast and dinner. On the other hand, we are sorry that the beach was not to your liking. We would like to point out that Crete is an island located in the open Mediterranean and the Cretan Sea with winds from all directions, sometime less, sometimes more. Due to the strong winds, it is very often not possible to go for swimming. The protected beach at our hotel makes swimming possible every single day. We thank you for your kind understanding and do hope to have the pleasure of welcoming you back. With kind regards Aggelos Antoniou Hotel Director
1 sur 5
par un voyageur

Une cata

Publié le 9 août 2021 sur Hotels
Un scandale ! De l’arrivé au départ, nous avons subi un service catastrophique. La tv de notre chambre n’a pas fonctionne durant notre séjour, la clim très capricieuse. Le service est extrêmement long. L’hôtel est en plus de ça situé loin de tout donc en plus compliqué de vouloir s’évader. Pour se faire pardonner ils m’ont proposé une remise sur mon séjour de 30€ ….
Commentaires de Gestion de l’hôtel
10 août 2021 par Royal Senses, Gestion de l’hôtel
Dear Bryan, thank you for your feedback, from which however we are very sorry to read that we could not exceed your holiday expectations. Please accept our sincere apologies for any inconvenience caused. We have thoroughly investigated the claim noted and have addressed it to all parties involved. Although we failed in leaving you a pleasant memory of your visit, we would be grateful giving us a second chance to welcoming you back, in order to prove our high standard services. Thank you and with kind regards The Royal Senses Hotel Management
3 sur 5
par un voyageur

Publié le 9 août 2021 sur Hotels
Commentaires de Gestion de l’hôtel
17 sept. 2021 par The Royal Senses, Gestion de l’hôtel
Dear Eleonore, we thank you for your feedback after your recent stay at The Royal Senses. We are happy that your overall experience was up to your satisfaction and look forward to welcome you back. With kind regards Aggelos Antoniou Hotel Director
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