Avis Villa Magemenou

We would like to thank you for your review. We welcome all reviews in our strong effort to maintain and improve offered services to our guests. We are very sorry that you were disappointed with your visit in our beautiful island, but let us say that our perception of the facts mentioned are quite different. First of all, your booking has been upgraded in the first place. You had originally booked a two bedroom apartment and you were offered a suite of 90 square meters size, at no additional cost, with two bedrooms, plus separate living room, plus separate kitchen area (fully equipped with ceramic stove, two storey refrigerator) plus three individual balconies with 180 degrees view to the Ionian Sea. All these balconies do not face the road, so there was matter of noise whatsoever. Our villa does not offer buffet breakfast to guest, neither we advertise or promise buffet breakfast anywhere in our description services. The breakfast is room serviced in our lodging. Which we think it is even more convenient for most guests. Room service breakfast is offered only in higher category hotels, and usually with extra charge. We offer this service free of charge, in order to make the stay of the guest as relaxing as possible. What we offer for breakfast are top quality products, from local scale production, and not industrial food. Furthermore we try to maintain a local, traditional touch in the delicacies served, trying to avoid the standard ham-scrabbled-eggs-cheese-sausage-filter-coffee-by-the-pound you will find in most of hotels. We always ask the guest for their preferences, trying to meet their own requirements. No complain about the quality or quantity of breakfast was made by the guests during their stay.Individual beverages were served, according to the guests' taste. Usually individually ordered beverages in hotels are charged extra. In this case, following the guests' request, chocolate was served everyday , black tea (both beverages of best quality we must say) and Nescafe, in the comfort of your patio, at the desired time, with no additional charge. This service is not standard. Not even in 5 star hotels. Coming to the time that the breakfast was served, we are sorry, but that was another misunderstanding by the guests. The desired time given by the guests in the first place, was 07:45 (we would have no problem at all if it was earlier, the guests could only ask for it) and one day was changed for later, as the guests requested so.The reception was never informed that this time was only for that day, causing the breakfast to be served the same time, the very next day. Only for one day. (The guests stayed with us 10 days in total). As we clarified this within the same day, we returned to the original time schedule at 07:45 for the remaining days. As far as the water issue, we have to say that this summer was very difficult for our area, as there was a major problem with the local water supplying system, all summer long. Hence we are sorry to say that this was far beyond our control. There are published front page articles regarding this matter in the local press. We have kept copies for our archives and if the guests wish they can have a copy sent via post. Nevertheless,we have our own water supplies in tanks and an efficient water pumping machine, supplying the lodging with water relentlessly, 24 hours a day, nearly eliminating the problem. May be the pressure at times was not of the desired level, but we think that everybody can understand that an individual (a lodging) cannot fully replace the local authorities who are responsible to provide the island with water. With the hot water there was no problem whatsoever. The guest never complained for this matter. Furthermore, the suite is equipped with an efficient individual water heater which can be operated by the guest at any time of night or day, by simply using a single switch. Sometimes a solution to a problem is very easy, if the guest take the time to ask. The personnel, no matter how hard they try, they cannot always be present in all rooms at all times. Having been professionals in the tourism industry for more than 20 years, we believe that we offer best quality services for our category and best value for money. We always prompt our guests to ask if they have any problem, or any particular request, as long as they stay in the lodging. The solution in most cases is very easy.