Note fondée sur 907 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,4 Service et personnel
4,2 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par raphael
Publié le 11 août 2017 sur Hotels
par un voyageur
Just ok
Publié le 6 août 2024 sur HotelsIt was just ok. Room needed upgrades. Sofa bed very uncomfortable.
Commentaires de Gestion de l’hôtel
7 août 2024 par GM, Gestion de l’hôtel
Dear Gracie,Thank you for sharing your experience at our hotel. We're sorry to hear that your stay was just ok and appreciate your feedback about the room upgrades and sofa bed. We're always looking to improve our guests' experiences and your comments will help us do just that. We hope you'll give us another opportunity to serve you better in the future.Warm regards,Hotel Management
par un voyageur
Publié le 6 août 2024 sur Expedia
The suite was very nice, clean and comfortable; the building was a little older, but it was well worth the stay. The staff was exceptional, going above and beyond to help out.
Commentaires de Gestion de l’hôtel
6 août 2024 par GM, Gestion de l’hôtel
Dear Brenda,Thank you for your glowing 5-star review! We are thrilled to hear that you enjoyed the comfort of our suite and found our staff exceptional. We strive to create a welcoming atmosphere in our charming, historic building and it sounds like we hit the mark during your stay. We appreciate your kind words and look forward to welcoming you back on your next visit.Warm regards,Hotel Management
par un voyageur
Publié le 5 août 2024 sur Expedia
Lot of flies in rom, not clean and Wi-Fi not working
Commentaires de Gestion de l’hôtel
6 août 2024 par GM, Gestion de l’hôtel
Dear Yogesh,Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced. Your feedback is crucial in helping us improve our services. Rest assured, we've taken note of your concerns about cleanliness and Wi-Fi and are working diligently to address them. We hope to have the chance to serve you better in the future.Warm regards,Hotel Management
par un voyageur
Publié le 5 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 août 2024 par GM, Gestion de l’hôtel
Dear Fiorela,Thank you for taking the time to rate us. We're delighted to see your 4-star rating. We constantly strive to provide our guests with a pleasing experience. We would love to hear more about your stay, and how we can make it a 5-star experience next time. Looking forward to welcoming you back.Warm regards,Hotel Management
par un voyageur
Publié le 4 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 août 2024 par GM, Gestion de l’hôtel
Dear Sandra,Thank you for your perfect rating of our hotel. We appreciate your feedback and are glad you chose to stay with us. While we wish we knew more about your experience, we hope it was a pleasant one. We look forward to welcoming you back in the future for an even better stay.Warm regards,Hotel Management
par un voyageur
Dirty and DO NOT RECOMMEND
Publié le 4 août 2024 sur HotelsThe room smelled bad. The mattress on the sleeper sofa was dirty and stunk. The bathroom was moldy and dirty. Our phone in the room did not work so had to go to office to get assistance. They never came to take care of anything and we had to go get towels and wash cloths. We checked in with 5 people and had 2 towels. Will NEVER stay there again and would not recommend this place to anyone.
Commentaires de Gestion de l’hôtel
5 août 2024 par GM, Gestion de l’hôtel
Dear Judy, We're truly sorry to hear about your disappointing experience. Please accept our sincere apologies for the inconvenience caused. We highly value your feedback and assure you that it will be addressed promptly. We're committed to continuous improvement and your comments will help us immensely in this endeavor. We hope you give us another opportunity to serve you better in the future.Warm regards,Hotel Management
par un voyageur
Publié le 4 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 août 2024 par GM, Gestion de l’hôtel
Dear Joel,We're thrilled to see your perfect rating! While we wish we could have heard more about your experience, we trust you had a memorable stay at our hotel. Your satisfaction is our best reward. We look forward to welcoming you back soon. Warm regards,Hotel Management
par un voyageur
Publié le 3 août 2024 sur Hotels
It was dirty, had alot of bugs. Kept my shoes on the whole time as the floors were sticky and carpet was dirty
Commentaires de Gestion de l’hôtel
5 août 2024 par GM, Gestion de l’hôtel
Dear Toni,We're genuinely sorry to hear about your experience. Cleanliness and comfort are top priorities for us, and we're disappointed that we missed the mark during your stay. We're addressing your concerns with our housekeeping team to ensure improvements. We hope you'll give us another chance to provide you with the superior experience we're known for.Warm regards,Hotel Management
par un voyageur
Filthy, broken and outdated
Publié le 3 août 2024 sur HotelsWhere do I begin? This hotel was very large and had comfortable beds. That is the extent of positives. The condition of the room was awful. I'm so disappointed how filthy and run down it was. Our room had fruit flies (bad!!), no carbon dioxide detector, a very old smoke detector (well over 10 years old), the refrigerator's seal was broken and was leaking. The bathroom sink was missing the stopper and the faucet was dropping the entire time. The shower was mislabeled (hot was actually cold, and visa versa). The carpet felt moist, outlets were not fully connected to the wall and were a hazard for small children. Missing artwork on the walls with no effort to fix the holes or replace the art. And the closet door was off the track and would not close properly. Overall, it was just super gross and run down. Would not recommend, and would never stay again.
Commentaires de Gestion de l’hôtel
5 août 2024 par GM, Gestion de l’hôtel
Dear Melisa, We're truly sorry to hear about your experience. It's clear we missed the mark during your stay, and for that, we apologize. Your detailed feedback is crucial in helping us identify areas for improvement. We assure you that we'll take immediate action to rectify these issues to provide a better experience for our future guests. We hope you'll reconsider and give us another opportunity to serve you better in the future. Best regards,Hotel Management
