Note fondée sur 927 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,7 Service et personnel
4,7 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 3 sept. 2018 sur Hotels
excellent hotel dans un cadre magnifique
par un voyageur de Hickory
Publié le 8 août 2024
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Kim, Gestion de l’hôtel
Thank you for doing a survey. It looks like you were not totally happy with your stay. If you would like to discuss what you were unhappy with, please feel free to reach out to me at the hotel.
par un voyageur de Hickory
Publié le 8 août 2024
Property needs updated, they provide you a complimentary dinner and the only thing they had left was bbq chicken no sides and a little Debbie cake. Complimentary breakfast was disappointing too. The lady at the front desk was stressed, upset and wasn’t great customer service.
Commentaires de Gestion de l’hôtel
8 août 2024 par Kim, Gestion de l’hôtel
Thank you for doing a survey. I'm sorry that you felt our complimentary breakfast was disappointing. Guests usually rave about our breakfast. There are times that we do run out of certain items for our complimentary dinner before it closes. I'm not quite sure which lady you mean at the front desk because our front desk staff normally very pleasant, kind and helpful. We do hope that you will give us another try the next time you are in Green River, Wyoming
par un voyageur
Publié le 18 juin 2024 sur Expedia
I reserved a king suite with a jacuzzi tub as a wedding gift, at check in I was told there is no room like that. Even though there are photos on the website and in the description of room 77 that I booked. I was very disappointed, as was the honeymooners!!
Commentaires de Gestion de l’hôtel
20 juin 2024 par Jessica, Gestion de l’hôtel
Hello! Thank you so much for taking the time to leave a review for us. I'm sorry that you did not receive the room that you had hoped for. Our records indicate that you booked a King Studio Suite, not our whirlpool suite, which we do in fact have. We do not have a room number that is 77. All of our rooms start at 100, 200, 300, and 400 with the first number indicating the floor that the room is on. I am having trouble finding in our pictures where you would have seen that. I do apologize that you didn't have the experience that you had hoped for. I would encourage you to please call the hotel before booking to ensure that you are getting the room type that you are expecting. I sincerly apologize that your Honeymoon was impacted as a result. I hope that everything else about your stay was good. Thank you for your feedback and for staying with us. We hope to see you again soon!
par un voyageur de Worton
Publié le 16 juin 2024 sur Expedia
Easy access from I-80!
Commentaires de Gestion de l’hôtel
18 juin 2024 par Jessica, Gestion de l’hôtel
Hello! Thank you so much for the rating! We are so glad to see that you enjoyed your stay. We hope to see you again soon!
par un voyageur
Publié le 14 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
4 juill. 2024 par Jessica, Gestion de l’hôtel
Hello! Thank you so much for posting a rating for us. It seems that there is some need for improvement on our part. If you have any specific feedback on how we can improve for the future, please don't hestitate to reach out to us directly. Thank you for staying with us. We hope to see you again soon!
par un voyageur
Publié le 11 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 juin 2024 par Jessica, Gestion de l’hôtel
Hello! Thank you so much for the rating! We are thrilled to know that you enjoyed your stay with us. Thank you for the feedback. We are looking forward to seeing you again in the future!
par un voyageur
Publié le 11 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 juin 2024 par Jessica, Gestion de l’hôtel
Hello! Thank you so much for the rating. We are thrilled knowing that you had a wonderful stay with us. We hope to see you again soon!
par un voyageur
Publié le 10 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 juin 2024 par Jessica, Gestion de l’hôtel
Hello! Thank you for the rating. We are happy to know that you mostly enjoyed your stay, but would love to hear how we could turn the 4 out of 5 rating to a 5 out of 5 rating. If you have any suggestions for us, we want to hear more! You can reach out to us at the hotel directly with any feedback. Thank you so much! We hope to see you again the next time you are in our area!
par un voyageur
Publié le 6 juin 2024 sur Expedia
Comfortable, clean rooms. Convenient location just off the highway, in a quiet area. Friendly staff.
Commentaires de Gestion de l’hôtel
13 juin 2024 par Jessica, Gestion de l’hôtel
Hello! Thank you so much for taking the time to leave a review for our location. We are so glad to know that you found our rooms to be clean and comfortable, and our team members to be friendly. We are thrilled that you were able to fully enjoy your stay with us. If there is anything that we can improve on for the future, we would love to hear more from you. Please reach out to us at any time. Thanks again for the feedback, we truly appreciate it. We hope to see you again really soon!
