Note fondée sur 180 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,9 Propreté de la chambre
3,1 Service et personnel
2,8 Confort de la chambre
2,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 11 août 2024 sur Expedia
To many people wo dering around late at night.
Commentaires de Gestion de l’hôtel
12 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Michelle,Thank you for your feedback and the positive rating. We’re sorry to hear about the disturbances from people wandering around at night. We will address this issue to improve guest comfort and safety. We look forward to your next stay and hope to offer a more peaceful experience.Sincerely, General Manager Hotel Management
par un voyageur
Gave room away
Publié le 8 août 2024 sur HotelsGave our room away. Had to settle for room with one bed.
Commentaires de Gestion de l’hôtel
9 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Steve,Thank you for your feedback. We apologize for the inconvenience of having to settle for a room with one bed. This is not the experience we aim to provide, and we will address this issue to prevent it from happening in the future. We hope to have the opportunity to offer you a more comfortable stay next time.Sincerely, General Manager Hotel Management
par un voyageur
Publié le 5 août 2024 sur Expedia
Quiet well run hotel!
Commentaires de Gestion de l’hôtel
5 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Eric,Thank you for your kind words about our quiet and well-run hotel. We’re delighted to hear you had a positive experience and look forward to welcoming you back in the future.Sincerely, General Manager Hotel Management
par un voyageur de Julian
Publié le 4 août 2024 sur Expedia
Overall, I thoroughly enjoyed my stay. It was very quiet throughout the day and night. Parking was never an issue. The rooms were clean, the beds were very comfy, and I loved the fact that all the rooms had their own private balcony. The only thing that was a little inconvenient was there was only one lamp for lighting which was very dim but we just pulled the curtain from the window open and the sun brightened the whole room and also the WiFi constantly went out through our stay but those are just minor and didn't interfere with our enjoyment and relaxation in our room. One more thing, I felt perfectly safe here and never once felt as if I needed to worry, but I do feel that all the entrances to get inside the hotel need to be locked and only guests can come through with their key. Again, overall, I enjoyed my stay and will definitely stay here again.
Commentaires de Gestion de l’hôtel
4 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear CHRISTINA,Thank you for your detailed feedback. We’re delighted to hear you enjoyed your stay and appreciated the quiet environment, clean rooms, and private balconies. We apologize for the issues with the lighting and WiFi, and your suggestion about securing the entrances is valuable. We’re glad you felt safe and relaxed, and we look forward to welcoming you back.Sincerely, General Manager Hotel Management
par un voyageur
Publié le 3 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Jairo,Thank you so much for your perfect rating! Providing excellent service and a memorable experience is our top priority, and it's great to know that we met your expectations. We look forward to welcoming you back for another exceptional stay in the future. Sincerely, General Manager Hotel Management
par un voyageur
Publié le 1 août 2024 sur Expedia
Never Again
Commentaires de Gestion de l’hôtel
2 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Benjamin,We apologize for the negative experience that led to your dissatisfaction. Your feedback is important to us, and we’re committed to addressing the issues you encountered. We regret that we did not meet your expectations and hope to regain your trust in the future.Sincerely, General Manager Hotel Management
par un voyageur
Publié le 30 juill. 2024 sur Expedia
We had no hot water. And there was water coming up from under the tile which soaked my boyfriend’s clothes and was a safety hazard. They did not offer any help and when asked to be compensated for the wet clothes or to have his clothes dried for us they refused.
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,I’m very sorry to hear about the issues you experienced with the hot water and water damage in your room. This is certainly not the standard we strive for. Your feedback is invaluable, and we will address these concerns with our team to prevent future occurrences. We hope to welcome you again soon.Sincerely, General Manager Hotel Management
par un voyageur
Publié le 28 juill. 2024 sur Expedia
Convenient to downtown. Comfortable bed. Listed as pet friendly but doesn't tell you until you arrive that it requires a $100 cash deposit to have a pet. Can be returned on checkout if no damage done by pet. But would be nice to know need cash on checkin. Advertised breakfast, on check in said breakfast served 6 to 9 am. But no breakfast and owner/ clerk offered no explanation except " we aren't serving today". He is definitely not a " people person" as he turned and walked away after his announcement.
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Jeannie,Thank you for highlighting the convenience and comfort of our hotel. I'm sorry for the inconvenience caused by the unexpected pet deposit requirement and the breakfast issue. We aim to provide clear information and better service, and I appreciate your feedback on these issues. We’ll address this with our team to improve our communication and guest experience. We hope to welcome you again soon.Sincerely, General Manager Hotel Management
par un voyageur
Publié le 28 juill. 2024 sur Expedia
Very sketchy crowd hanging around. Felt unsafe. Reception was locked and they would talk with you through a window. Cockroaches in room, cigarette burns on bedcover and sheets, bedside lamp burn out, no breakfast as advertised, just a cannister of coffee. Balcony door wouldn’t lock. Tried to charge me $100 cash for my service animal.
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,I’m sorry to hear about the issues you faced during your stay. It’s concerning to hear about the safety, cleanliness, and service problems you encountered. We take such feedback seriously and will investigate these issues to ensure improvements. We hope you will consider giving us another opportunity to provide you with a much-improved stay.Sincerely, General Manager Hotel Management
par un voyageur
Publié le 28 juill. 2024 sur Expedia
It was pretty quit and enjoyable but could do better on providing commodities as well as not charging 10 a day after 2 guessed for use of pool thats crazy
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Jamie,Thank you for your feedback. We’re pleased to hear you found your stay quiet and enjoyable. We apologize for the inconvenience regarding the pool fee and appreciate your input on the amenities. We will review our policies to ensure they provide better value. We look forward to your next visit.Sincerely, General Manager Hotel Management
