Note fondée sur 216 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,6 Service et personnel
4,7 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Rude and ineffective staff.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Hampton Inn & Suites Greensboro Downtown Managemen, Gestion de l’hôtel
Dear Emily,We apologize for your negative experience with our staff. This is not the level of service we strive to provide. We'll address this issue to ensure a more positive experience for future guests.Sincerely,Hampton Inn & Suites Greensboro Downtown Management
par un voyageur
Publié le 13 sept. 2024 sur Hotels
A very comfortable bed
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Hampton Inn & Suites Greensboro Downtown Managemen, Gestion de l’hôtel
Dear Guest,Thank you for the wonderful feedback! We’re thrilled to see you enjoyed your stay. We hope to welcome you back again soon!Kind Regards,Hampton Inn & Suites Greensboro Downtown Management
par un voyageur de Manassas
Publié le 11 sept. 2024 sur Expedia
Good staff.
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Hampton Inn & Suites Greensboro Downtown Managemen, Gestion de l’hôtel
Dear Nejoua,Thank you so much for the wonderful feedback! We're thrilled to know you had a great experience. If you have any further comments or suggestions, feel free to share them with us. We look forward to welcoming you back!Kind Regards,Hampton Inn & Suites Greensboro Downtown Management
par un voyageur
Publié le 11 sept. 2024 sur Expedia
Great location for enjoying downtown.
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Hampton Inn & Suites Greensboro Downtown Managemen, Gestion de l’hôtel
Dear William,Thank you so much for the wonderful feedback! We're thrilled to know you had a great experience. If you have any further comments or suggestions, feel free to share them with us. We look forward to welcoming you back!Kind Regards,Hampton Inn & Suites Greensboro Downtown Management
par un voyageur
Publié le 9 sept. 2024 sur Expedia
On our way to the festival we were going to be attending in Greensboro this weekend, we had a medical emergency. While in the hospital, I contacted the hotel to let them know we were going to have to cancel the reservation. Understanding it was too late to cancel for that night, I was hoping to cancel the next night and get a refund. I was told because we had booked through Expedia, we needed to contact them. It was not until well after midnight that I was able to contact Expedia. They opened a ticket. I have just been informed there will be no credits coming our way. Thank you so much Hampton Inn for making a difficult situation so much worse.
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Nishant Dixit, Gestion de l’hôtel
Dear Kathryn,Thank you for reaching out to us about your recent reservation. We understand that you are feeling frustrated about the cancellation policy, and we genuinely empathize with your situation.As you booked your prepaid non-refundable reservation through Expedia, the hotel is bound by the terms and conditions set forth by the booking platform. We informed you to contact Expedia because they manage the reservation and payment process. Unfortunately, as per the agreement, we are unable to make any changes.We truly appreciate your understanding in this matter and sincerely hope to welcome you at our hotel in the future under more favorable circumstances.Best regards,
par un voyageur
Publié le 5 sept. 2024 sur Hotels
Overall, it was a great stay. Jalisa was very friendly and even took it upon herself to put us in a room on the third floor that was on the same floor as the parking deck so we didn't have to use the elevators. The size and cleanliness of the room were more than what we expected. We will be staying here again in a couple of weeks.
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Hampton Inn & Suites Greensboro Downtown Managemen, Gestion de l’hôtel
Dear Gary,We're delighted to hear that our staff made your stay more convenient and that the room exceeded your expectations in size and cleanliness. We look forward to welcoming you back in a few weeks for another great stay!Thank You,Hampton Inn & Suites Greensboro Downtown Management
par un voyageur
Publié le 2 sept. 2024 sur Expedia
Not enough parking
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Hampton Inn & Suites Greensboro Downtown Managemen, Gestion de l’hôtel
Dear Marie,We apologize for the inconvenience caused by the parking. We understand how frustrating it can be not to find adequate parking, and we're working on ways to improve this aspect of our property.Sincerely,Hampton Inn & Suites Greensboro Downtown Management
par un voyageur
Great location!
Publié le 1 sept. 2024 sur HotelsGreat location!! Hotel was clean and well maintained. We enjoyed our stay very much.
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Hampton Inn & Suites Greensboro Downtown Managemen, Gestion de l’hôtel
Dear Liesl,Thank you for the wonderful feedback! We're thrilled you had a great experience with us. We hope to see you again soon!Kind Regards,Hampton Inn & Suites Greensboro Downtown Management
par un voyageur
Air
Publié le 31 août 2024 sur HotelsThe air conditioning was not working properly. Would not cool down. Called front desk around midnight 4 times to ask if they had fans and no one answered. We went down to the lobby and there was someone at the desk but they did not answer the phone when we had just called.
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Hampton Inn & Suites Greensboro Downtown Managemen, Gestion de l’hôtel
Dear Kayla,We apologize for the inconvenience you experienced with the air conditioning and the front desk's lack of response. This is not the level of service we aim to provide, and we understand how frustrating it must have been. We will address this issue to ensure better communication and response times in the future. We hope to have the opportunity to provide a more comfortable experience on your next visit.Sincerely,Hampton Inn & Suites Greensboro Downtown Management
par un voyageur
Publié le 30 août 2024 sur Expedia
Excellent
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Hampton Inn & Suites Greensboro Downtown Managemen, Gestion de l’hôtel
Dear Jamie,Thank you for the wonderful feedback! We're thrilled you had a great experience with us. We hope to see you again soon!Kind Regards,Hampton Inn & Suites Greensboro Downtown Management
