Ratings based on 944 Guest Reviews
Hear it directly from our travellers
2.7 Room cleanliness
3.3 Service & staff
3.0 Room comfort
2.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Sep. 5, 2024 on Expedia
Would not recommend. There were prostitutes hanging out in the front, empty alcohol bottles, people smoking crack outside. DO NOT go there unless you bout that life!
Comment from Hotel Management
Sep. 6, 2024 by Hotel Manager, Hotel Management
Dear KaTrina,Thank you for sharing your feedback regarding your recent stay. We sincerely apologize for the negative experiences you encountered during your visit. Your safety and comfort are our top priorities, and we take your concerns very seriously. We are actively working to address these issues and improve the overall atmosphere of our property. We appreciate your insights and hope you will consider giving us another chance in the future.Sincerely, Hotel Manager
by A traveller
Posted Sep. 3, 2024 on Expedia
The place needs to be shut down. Open air drug dealing in the parking lot..Pool is not swimmable with green algae. Windows boarded up with play wood..We left and did not spend the night. A refund should be in order
Comment from Hotel Management
Sep. 3, 2024 by Hotel Management, Hotel Management
Dear Michael,We sincerely apologize for the distressing experience you described during your visit. Your safety and comfort are our top priorities, and we take your concerns regarding security and cleanliness very seriously. We are currently investigating these issues to ensure they are addressed promptly. Thank you for bringing these matters to our attention, and we hope to make necessary improvements for future guests.Sincerely, Hotel Management
by A traveller
Posted Sep. 2, 2024 on Expedia
It was advertised as 3 out 5 stars, but more 1 star. The room didn’t have a remote for the TV, the sheets had burn holes, the bathroom had a hole in the wall stuffed with tissue, the soap dish was dirty, there were homeless people in and around the facility.
Comment from Hotel Management
Sep. 3, 2024 by Hotel Manager, Hotel Management
Dear Tamara,Thank you for sharing your experience with us. We sincerely apologize for the numerous issues you encountered during your stay, including the missing TV remote, damaged sheets, and the condition of the bathroom. It's clear that your experience did not meet the advertised standard, and we deeply regret the inconvenience this caused. The presence of individuals loitering around the facility is also concerning, and we are working to address this immediately. Your feedback is invaluable, and we will take steps to ensure these issues are rectified. We appreciate your honesty and hope you’ll reconsider staying with us in the future.Sincerely, Hotel Manager
by A traveller
DO NOT STAY HERE!
Posted Aug. 30, 2024 on HotelsUnfortunately, this was the worst hotel that I have ever stayed at. The photos online are totally misleading. There were people living their with pets, people roaming around and possible prostitution. The smell in the room was of urine and mold. Eveything was broken. The only plus was the lady who allowed me to check out without charge. She as both pleasant and understanding.
Comment from Hotel Management
Aug. 31, 2024 by Hotel Management, Hotel Management
Dear Guest,Thank you for sharing your feedback, and I sincerely apologize for the negative experience you had during your stay. We are truly sorry to hear that our hotel did not meet your expectations and that you encountered such issues with cleanliness and safety. Your comments about the misleading photos and the condition of the room are concerning and will be addressed with our management team immediately. We appreciate your recognition of our staff member who assisted you, and we will ensure that your feedback is used to make necessary improvements. We value your input and hope you will consider giving us another chance to provide you with a better experience in the future.Sincerely, Hotel Management
by A traveller
A place to stay
Posted Aug. 30, 2024 on HotelsComment from Hotel Management
Aug. 31, 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback regarding your recent stay. We appreciate your rating of 4 out of 10 and are sorry to hear that your experience did not meet your expectations. While we’re glad you found it to be a place to stay, we recognize there is room for improvement. We would love to know more about your experience so we can address any specific concerns. Your feedback is valuable, and we hope to have the opportunity to enhance your stay in the future.Sincerely, Hotel Manager
by A traveller
Posted Aug. 29, 2024 on Expedia
Comment from Hotel Management
Aug. 30, 2024 by Hotel Manager, Hotel Management
Dear Holly,Thank you for choosing to stay at our property. We were sorry to hear that your stay did not meet your expectations, and we would like to know more about what events transpired during your stay that made it less than ideal. We take guest feedback seriously and use it to improve our services, so your insights are valuable to us. Please know that we appreciate your feedback and will take appropriate actions to ensure that we avoid a similar occurrence in the future. We request your understanding and consideration to give us another opportunity to serve you better.Sincerely, Hotel Manager
by A traveller
Posted Aug. 28, 2024 on Expedia
I didn't like it at all. I won't go there anymore.
Comment from Hotel Management
Aug. 30, 2024 by Hotel Manager, Hotel Management
Dear Jitty,Thank you for sharing your feedback. We are truly sorry to hear that your experience did not meet your expectations. Your satisfaction is important to us, and we would appreciate any specific details you could provide about your stay. This information will help us address the issues and improve for future guests. We understand your decision not to return, but we hope you might consider giving us another chance in the future.Sincerely, Hotel Manager
by A traveller
Posted Aug. 27, 2024 on Expedia
Great
Comment from Hotel Management
Aug. 28, 2024 by Hotel Manager, Hotel Management
Dear Joseph,Thank you for your wonderful perfect rating! We’re thrilled to hear that you had a great experience during your stay. Your kind words inspire our team to continue delivering exceptional service. If there’s anything specific that you enjoyed or if you have suggestions for your next visit, please feel free to share. We can’t wait to welcome you back for another amazing stay!Sincerely, Hotel Manager
by A traveller
Posted Aug. 25, 2024 on Hotels
We ended not staying in this hotel at all. They tried 3 rooms, first one was still occupied by someone as their clothes were laid out on the bed as we entered the room, second room, was supposed to be a king bed, which was actually a double, third room the TV didn't work, and smelled like someone had been smoking in it, even though it was supposed to be a non-smoking room. I would not recommend this hotel to anyone!
Comment from Hotel Management
Aug. 26, 2024 by Hotel Manager, Hotel Management
Dear Andrew,Thank you for your feedback, and we sincerely apologize for the unacceptable experience you had during your visit. This is not the standard of service we strive to provide. We understand the frustration of encountering multiple issues, including room assignments and maintenance problems. Your comments will be addressed with our team to ensure these matters are resolved and prevent future occurrences. We appreciate your input and hope you’ll consider giving us another opportunity to serve you better in the future.Sincerely, Hotel Manager
by A traveller
Posted Aug. 23, 2024 on Hotels
Although there’s a pool, it’s been closed all summer. Although there’s a breakfast lounge they stopped serving breakfast. Nice hotel and very convenient to go ahopping for anything nearby.
Comment from Hotel Management
Aug. 26, 2024 by Hotel Manager, Hotel Management
Dear Cassandra,Thank you for your feedback. We apologize for the inconvenience caused by the pool being closed and the discontinuation of breakfast service. We understand how important these amenities are to our guests. We’re glad to hear that you found our hotel nice and conveniently located for shopping. Your comments will be taken into consideration as we work to improve our offerings. We appreciate your understanding and hope you’ll give us another chance to provide a better experience in the future.Sincerely, Hotel Manager
