Note fondée sur 731 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,7 Service et personnel
3,6 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 27 oct. 2024
Spider webs in windows. Need better pillows. Draw was broken, tissue box in bathroom broken. Beds are not comfortable. Floor was nasty under the draw that was broken. Need better towels very rough and not big enough
Commentaires de Gestion de l’hôtel
29 oct. 2024 par Manager, Gestion de l’hôtel
Hello Tina, Thank you for sharing your feedback with us. We appreciate your comments regarding the pillows, beds, and housekeeping. We strive to continuously improve our services and will address your concerns with the relevant departments for further evaluation and necessary actions.
par un voyageur
Publié le 25 sept. 2024 sur Expedia
Customer service was terrible. I waited 15 minutes for desk help to replace towels in our room that were already stained and ugly when we got there. No help arrived so i went to laundry area and got clean towels myself. Breakfast was another problem. A pancake machine but no batter. Bagels but no cream cheese or jelly. Only 1 creamer for the coffee. 1 banana. The bed and room were clean and smelled clean. The shower only worked half way. Half of water went out faucet when shower was on. We did have hot water though.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Mike, Gestion de l’hôtel
Dear Allison,Thank you for taking the time to share your feedback about your recent stay with us. I sincerely apologize for the delays you experienced with our customer service, particularly regarding the towels. It’s unacceptable that you had to go to the laundry area yourself, and I will address this with our team to ensure we improve our response times.I’m also sorry to hear about your breakfast experience and the issues with the shower. We strive to provide a variety of options, and it’s disappointing that we fell short during your stay. Your comments will help us ensure that we’re better prepared in the future.On a positive note, I’m glad to hear that you found the bed and room clean and pleasant. Thank you again for your valuable feedback, and I hope you’ll consider staying with us again so we can provide you with a much-improved experience.Best regards,Management,Microtel Inn and Suites Thomasville
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Overall the hotel was perfect for the price. We weren’t looking to spend a lot because we were only there to sleep- we were out of hotel early in morning and returned after 10 pm all three nights. Bathroom was a little dirty upon our arrival- we contacted the front desk and they had it cleaned the next day. Bed was comfy. A.C. worked well and was quiet. Kind of rural area.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Manager, Gestion de l’hôtel
Hello David,We appreciate your feedback and are glad to hear you found the hotel suitable for your needs. Our team always strives to address any concerns promptly, such as the bathroom cleanliness. It's great to know you enjoyed a comfortable stay with us and that the amenities met your expectations. Thank you for choosing our hotel for your accommodation needs.
par un voyageur
Publié le 17 sept. 2024 sur Hotels
Ive stayed there many times and never had an issue but this time i had a non working toilet, a dead roach, no bath towels and a hand towel that wasn't folded (looked used) and trash in the parking lot.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Manager, Gestion de l’hôtel
Hello eric,We apologize for the inconveniences you experienced during your recent stay. Your feedback is valuable and will be shared with our team for further improvement. We appreciate your loyalty and hope to welcome you back for a more enjoyable stay in the future.
par un voyageur
Publié le 1 sept. 2024 sur Expedia
En la habitacion habia agua que salia del refeigerador y muchas hormigas. Nos quedamos 2 noches y el segundo día al llegar no podiamos entrar a la habitacion.
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Manager, Gestion de l’hôtel
Hello Jorge, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
par un voyageur
Publié le 31 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 sept. 2024 par Manager, Gestion de l’hôtel
Hello Meredith,Thank you for choosing to stay with us! We are thrilled to hear that you had a wonderful experience during your time at our hotel. We hope to welcome you back again soon for another fantastic stay!
par un voyageur
Publié le 26 août 2024 sur Expedia
Facility only made bed and brought me 1 towel in 4 days,trash can overflowing at my entrance,the refrigerator in room leaked water on floors constantly would not stay at any of your locations again..
Commentaires de Gestion de l’hôtel
28 août 2024 par Manager, Gestion de l’hôtel
Hello Steven, We appreciate you sharing your feedback, and we apologize for any inconvenience you experienced during your stay. Your comments will be shared with the team to ensure we maintain our high standards. Our goal is to provide a comfortable and enjoyable experience for all our guests.
par un voyageur
Publié le 24 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 août 2024 par Manager, Gestion de l’hôtel
Hello Hona, We're sorry to hear about your experience at our hotel. Please don't hesitate to reach out to us with any feedback you may have so we can address any issues. We value your input and strive to make every guest's stay enjoyable.
par un voyageur
Not so good.
Publié le 19 août 2024 sur HotelsThe room was ok but the shower looked like it was repaired and they put a piece of fiber glass to repair but the caulk was coming off. The breakfast was pitiful. The pancake machine did not work properly and the toaster was too slow (how much does a good toaster cost?). There were no napkins, they set out a box of kleenex. In the common bathroom, there were no paper towels, they put a roll of toilet paper on top of the paper towel dispenser. There was a homeless person in the parking lot and I told the clerk and he scruged it off.
Commentaires de Gestion de l’hôtel
20 août 2024 par Manager, Gestion de l’hôtel
Hello Becky, We appreciate your feedback and regret to hear about your experience. Our maintenance team is always working to ensure the quality of our rooms. Regarding breakfast, we strive to provide a variety of options. We take the safety and security of our guests seriously and have protocols in place for such situations. We hope to welcome you back for a more enjoyable stay.
par un voyageur
Publié le 15 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 août 2024 par Manager, Gestion de l’hôtel
Hello Zeke,We are delighted to hear that you had a fantastic experience during your stay with us. We look forward to welcoming you back soon for another exceptional stay!
