Note fondée sur 414 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,6 Propreté de la chambre
3,1 Service et personnel
2,8 Confort de la chambre
2,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Hurt
Publié le 3 oct. 2024 sur Expedia
I only stayed for an evening at the property for a work commitment in the morning but staying for that one evening at this motel was horrible. This property is in need of a complete overhaul and deep clean. The 3rd floor room wasn’t an issue until I found out, no working elevator. I get to the room to unlock it; it already looks like the door needs to be replaced because it feels like someone previously tried to break in the room. The only saving grace and solution for that was the deadbolt. Once you walk-in the room, you have a leaky AC unit with the water dripping into the only trash can in the room, the boxspring and a portion of the mattress looked very soiled and brown, the furniture in the unit looks like it hasn’t been dusted or cleaned in awhile, the kitchenette wasn’t clean or functional, the toilet in the bathroom has cigarette butts and a used bar of soap in it, also no toilet paper. Lastly, no entertainment value because what was thought to be a working TV was a broken TV with a smashed screen. Even walking through the complex, it felt a bit unsafe, the trash looks like it hasn’t been taken out in days, passing through to go to the parking, you see open windows of unfinished units with little to no furniture; then you have your front desk clerk, who I’m sure is a decent worker when it applies but having your friends hang out where you work, smoking and whatever else they were into this evening is a don’t. I will never return to this place ever again, I refuse.
par un voyageur
Publié le 3 sept. 2024 sur Expedia
par un voyageur
Publié le 1 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Brand Experience Team , Gestion de l’hôtel
Hi Traveler,
par un voyageur
Publié le 26 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 août 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Sharon,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6
par un voyageur
Publié le 18 août 2024 sur Expedia
Had roaches it was awful I would like a refund
Commentaires de Gestion de l’hôtel
26 août 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Tommy, After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Natalie #Team6
par un voyageur
Publié le 11 août 2024 sur Expedia
Noisy kids
Commentaires de Gestion de l’hôtel
13 août 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Michelle, Thank you for taking time to share your review with us. We love hearing from our guests and are happy you enjoyed your stay. Your experience is important to us and we appreciate you bringing your concerns to our attention. Natalie #Team6
par un voyageur
Publié le 10 août 2024 sur Expedia
Property is old and dated.
A new coat of paint can’t fix this either. Trust me they have tried.
Commentaires de Gestion de l’hôtel
12 août 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Joe, We are grateful for your feedback and are deeply sorry for the less-than-satisfactory experience you encountered during your recent stay with us. Your comfort and satisfaction are of utmost importance to us, and we are disheartened to learn that we fell short of your expectations. We would greatly appreciate the opportunity to further discuss your experience. Please reach out to us at your earliest convenience. Your feedback will aid us in regaining your trust and in welcoming you back for a more enjoyable stay. Once again, we extend our sincerest apologies for any inconvenience caused. Natalie #team6
par un voyageur
Publié le 30 juill. 2024 sur Expedia
It was absolutely AWFUL they have a loooong ways to go
Commentaires de Gestion de l’hôtel
1 août 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Crystal, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Natalie #Team6
par un voyageur
Publié le 30 juill. 2024 sur Hotels
They overbooked our stay had to sleep in my car for the night until I got my refund back the next day so that I can get a room somewhere else. It was very inconvenient.
Commentaires de Gestion de l’hôtel
1 août 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Quiana, We are grateful for your feedback and are saddened to learn about your recent experience while visiting our location. We deeply apologize for any inconvenience or dissatisfaction it caused.Your feedback means a great deal to us, and we take it very seriously. We are eager to understand your specific concerns so that we can promptly address them and enhance our services in the future. Please contact us to discuss this matter further.Once again, we regret not meeting your expectations and appreciate you bringing this to our attention. We aim to make things right and earn back your trust.Natalie #Team6
par un voyageur
Publié le 30 juill. 2024 sur Expedia
When we got to our room, we discovered there were no towels, bedspread or pillows! After being on the road for 14 hours, this was the last thing we needed to find.The night manager was very good about getting what we needed. The main room looked dingy and the bathroom was so-so. My wife said the floor was very dirty and she wouldn't walk around the room without her shoes on.
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Stephen, We appreciate you taking the time to provide us with your feedback. We regret that your experience with us did not meet your expectations. Please accept our sincere apologies for any inconvenience this may have caused.Your concerns are of utmost importance to us, and we are fully dedicated to addressing them in a timely manner. To gain a better understanding of the specific issues you encountered, we kindly request that you reach out to us.Thank you for bringing these matters to our attention, and we look forward to the possibility of resolving them.Natalie #Team6
