Note fondée sur 411 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,6 Propreté de la chambre
3,1 Service et personnel
2,8 Confort de la chambre
2,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 août 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Sharon,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6
par un voyageur
Publié le 18 août 2024 sur Expedia
Had roaches it was awful I would like a refund
Commentaires de Gestion de l’hôtel
26 août 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Tommy, After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Natalie #Team6
par un voyageur
Publié le 11 août 2024 sur Expedia
Noisy kids
Commentaires de Gestion de l’hôtel
13 août 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Michelle, Thank you for taking time to share your review with us. We love hearing from our guests and are happy you enjoyed your stay. Your experience is important to us and we appreciate you bringing your concerns to our attention. Natalie #Team6
par un voyageur
Publié le 10 août 2024 sur Expedia
Property is old and dated.
A new coat of paint can’t fix this either. Trust me they have tried.
Commentaires de Gestion de l’hôtel
12 août 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Joe, We are grateful for your feedback and are deeply sorry for the less-than-satisfactory experience you encountered during your recent stay with us. Your comfort and satisfaction are of utmost importance to us, and we are disheartened to learn that we fell short of your expectations. We would greatly appreciate the opportunity to further discuss your experience. Please reach out to us at your earliest convenience. Your feedback will aid us in regaining your trust and in welcoming you back for a more enjoyable stay. Once again, we extend our sincerest apologies for any inconvenience caused. Natalie #team6
par un voyageur
Publié le 30 juill. 2024 sur Expedia
It was absolutely AWFUL they have a loooong ways to go
Commentaires de Gestion de l’hôtel
1 août 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Crystal, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Natalie #Team6
par un voyageur
Publié le 30 juill. 2024 sur Hotels
They overbooked our stay had to sleep in my car for the night until I got my refund back the next day so that I can get a room somewhere else. It was very inconvenient.
Commentaires de Gestion de l’hôtel
1 août 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Quiana, We are grateful for your feedback and are saddened to learn about your recent experience while visiting our location. We deeply apologize for any inconvenience or dissatisfaction it caused.Your feedback means a great deal to us, and we take it very seriously. We are eager to understand your specific concerns so that we can promptly address them and enhance our services in the future. Please contact us to discuss this matter further.Once again, we regret not meeting your expectations and appreciate you bringing this to our attention. We aim to make things right and earn back your trust.Natalie #Team6
par un voyageur
Publié le 30 juill. 2024 sur Expedia
When we got to our room, we discovered there were no towels, bedspread or pillows! After being on the road for 14 hours, this was the last thing we needed to find.The night manager was very good about getting what we needed. The main room looked dingy and the bathroom was so-so. My wife said the floor was very dirty and she wouldn't walk around the room without her shoes on.
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Stephen, We appreciate you taking the time to provide us with your feedback. We regret that your experience with us did not meet your expectations. Please accept our sincere apologies for any inconvenience this may have caused.Your concerns are of utmost importance to us, and we are fully dedicated to addressing them in a timely manner. To gain a better understanding of the specific issues you encountered, we kindly request that you reach out to us.Thank you for bringing these matters to our attention, and we look forward to the possibility of resolving them.Natalie #Team6
par un voyageur
Publié le 14 juill. 2024 sur Expedia
A lot of crackhead around
Commentaires de Gestion de l’hôtel
15 juill. 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Clifton,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6
par un voyageur
Mind Blown!
Publié le 20 juin 2024 sur HotelsI was almost petrified to enter the room or take my socks off. It’s very similar to Section 8 housing. Windows were missing, strong smell of garbage and fresh weed around every corner. It’s doubtful the Health Department is aware of these conditions.
Commentaires de Gestion de l’hôtel
21 juin 2024 par Nancy Y., Gestion de l’hôtel
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6
par un voyageur
Publié le 16 juin 2024 sur Expedia
BEWARE OF BEDBUGS! I got over 80 bedbug bites from my bed at the property; my husband was in the other bed, and he got no bites. The exterior of the property looked ok. We had no Wifi. The support sturcture for the beds were bad. The inside was dirty and very worn. The toilet didn't work properly -- you had to take the back off and reconnect the chain after almost every flush. The light in the kitchen area flickered constantly and was very bright. The tv didn't work well and the microwave oven was nonfunctional. The room we had in the property should not be used until it is renovated.
Commentaires de Gestion de l’hôtel
17 juin 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Sue,Thank you for providing your feedback. Your experience is not our standard of service. We appreciate you bringing this to our attention and would like to discuss your experience further. Please use the Contact Us feature on our website to connect with us.Lilith#Team6
