Note fondée sur 509 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,6 Service et personnel
4,5 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 16 août 2024 sur Hotels
When my husband went to the vehicle he was questioned if he had a roon or not and was questioned who was in the room. Our 3 kids and ourselves were there to visit idlewild the next day. Not sure why he was questioned on our first night. But after it was a nic3 stay.
Commentaires de Gestion de l’hôtel
17 août 2024 par GM, Gestion de l’hôtel
Dear Jesse, We appreciate your business and the fact you took the time to share a review. While I am glad to hear that you enjoyed most of your stay, I'm sorry that we weren't able to deliver a more positive experience. We hope to host you again should you return to Pittsburgh. Sincerely, Rebecca Ashcraft, GM
par un voyageur
Publié le 14 août 2024 sur Hotels
Was a great place to stay for the week! Clean and Friendly.
Commentaires de Gestion de l’hôtel
15 août 2024 par GM, Gestion de l’hôtel
Dear Regina, Thank you for your business and for taking the time to share a review. I am glad you felt well taken care of in a clean environment. We strive to provide a great experience overall and will share your feedback with our team to let them know they should keep up the good work. Please come see us again soon. Best, Rebecca Ashcraft, GM
par un voyageur
Publié le 10 août 2024 sur Expedia
The property allows pets in ALL rooms and doesnt make that clear. If you have allergies or asthma do not stay here. They do not keep any rooms pet free. The safety of guests does not matter. Their solution was new pillows. I had one of the worst attacks I've had in years. The main parts of the hotel needed vaccumed and floors and touchable surfaces were visibly dirty. The floor in the pool area had not been cleaned in months. The property has potential but needed a deep clean. Both the hotel and expedia should make the point painfully clear about no pet free rooms as that is a health safety risk for some people.
Commentaires de Gestion de l’hôtel
10 août 2024 par GM, Gestion de l’hôtel
Dear Lisa, I'm so sorry for your poor experience this week at our hotel. I regret our Pet Policy was not effectively communicated to you; please forgive us. We take pride in providing the best accommodations and service so our lapses during your stay are being taken very seriously. Again, on behalf of the staff and management - I offer our apologies. Sincerely, Rebecca Ashcraft, GM
par un voyageur
Publié le 4 août 2024 sur Expedia
The toilet seat was loose poor flushing. It was advised to have a restaurants / bar. Both were not open.there was a limited breakfast and the two women working were wonderful.
Commentaires de Gestion de l’hôtel
5 août 2024 par GM, Gestion de l’hôtel
Dear Harvey, Thank you for choosing us, but I’m sorry that we did not provide a more positive experience. We appreciate the feedback and hope to have the opportunity to leave you with a more favorable impression on a return visit. Sincerely, Rebecca Ashcraft, GM
par un voyageur
Publié le 1 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 août 2024 par GM, Gestion de l’hôtel
Dear Greg, What a great star rating! We are thrilled anytime a guest reports that nothing about their stay could have been better. We appreciate your business and the fact you took the time to share this. Please come again soon. Best, Rebecca Ashcraft, GM
par un voyageur
Publié le 28 juill. 2024 sur Hotels
par un voyageur
Publié le 21 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 juill. 2024 par GM, Gestion de l’hôtel
Dear James, It was our pleasure hosting you, and we appreciate your time in reviewing our hotel. We hope to see you again upon your return to the area. Sincerely, Rebecca Ashcraft, GM
par un voyageur
Publié le 15 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
5 août 2024 par GM, Gestion de l’hôtel
Dear Lisa, It was our pleasure hosting you, and we appreciate your time in reviewing our hotel. We hope to see you again upon your return to the area. Sincerely, Rebecca Ashcraft, GM
par un voyageur
Nice Hotel, Nice Stay
Publié le 7 juill. 2024 sur HotelsIt was a one-night stay for an event at Seton Hill University. Loved the room, enjoyed the stay. Was quite disconcerted that there was no free breakfast at this hotel, as I expected it to be free. Otherwise a nice facility.
Commentaires de Gestion de l’hôtel
8 juill. 2024 par GM, Gestion de l’hôtel
Dear Jeanne, Our team strives to provide a pleasant stay. We thank you for writing a review, as your feedback helps achieve this goal. We are thrilled to hear your stay was enjoyable overall. I appreciate you choosing our hotel while in the area, and we hope to see you again on a return visit. Best, Rebecca Ashcraft, GM
par un voyageur
Publié le 7 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 juill. 2024 par GM, Gestion de l’hôtel
Dear Lori, Thanks for sharing this generous review of your experience with us. We really appreciate the support and hope to host you again. Best, Rebecca Ashcraft, GM
