Note fondée sur 755 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,5 Service et personnel
4,5 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 oct. 2024
Great
par un voyageur
Publié le 24 sept. 2024 sur Expedia
par un voyageur
Publié le 21 sept. 2024 sur Hotels
par un voyageur
Publié le 18 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Management, Gestion de l’hôtel
Thank you for sharing your feedback with us. I’m truly sorry that your experience was not what you had hoped for. We strive to provide excellent service, and it’s disappointing to know that we fell short in this instance.I understand that our attempts to resolve the issues, including offers to move rooms and addressing the lighting concerns, did not meet your expectations. I apologize that we were unable to fix the lighting issue due to the do not disturb sign that was on your door.While we were glad to provide a partial refund, I wish we could have done more to enhance your stay. Your feedback is invaluable as we continuously work to improve our services.Thank you again for your insights.
par un voyageur
Publié le 16 sept. 2024 sur Hotels
My room is very dirty. The door was dirty where people put their hands. There was mold in the shower in the back of the toilet tank was cracked.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Management, Gestion de l’hôtel
Dear Trish,Thank you for taking the time to share your feedback. I am genuinely sorry to hear about the issues you encountered during your stay. Cleanliness and maintenance are top priorities for us, and it’s clear we fell short in your case. I’ve shared your comments with our housekeeping and maintenance teams to address these concerns immediately.Please accept my sincerest apologies for the inconvenience and discomfort you experienced. Hopefully, you will consider giving us another opportunity in the future to make things right and regain your trust. Feel free to contact me directly at the hotel so we can discuss this further.Thank you again for bringing this to our attention.
par un voyageur
Think of staying here, maybe.
Publié le 15 sept. 2024 sur HotelsNot a great best western. Long wait for checkin, its 2024, there are much faster processes for checkin now days. Room smelled of cat urine.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Management, Gestion de l’hôtel
Thank you for taking the time to share your feedback. I’m really sorry to hear about the issues you experienced during your stay. We strive to provide a smooth check-in process and a clean, comfortable environment for our guests, and it sounds like we fell short in both areas.I’ll be sure to address your concerns with our team to improve our check-in efficiency and ensure our rooms meet the high standards we set. We hope that you will consider staying with us again in the future so that we may have another opportunity to provide you with a superior guest experience. Please feel free to reach out to me directly at the hotel if I can provide any further assistance.
par un voyageur
Publié le 2 sept. 2024 sur Hotels
par un voyageur
Publié le 2 sept. 2024 sur Expedia
Great place to stay
par un voyageur
Publié le 31 août 2024 sur Hotels
Thanks a million I didn’t have any problems I will be back
par un voyageur
Publié le 27 août 2024 sur Expedia
Desk clerk was very nice and helpful. Very clean
