Note fondée sur 923 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,2 Service et personnel
4,2 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 oct. 2024 sur Expedia
Always love this hotel
Commentaires de Gestion de l’hôtel
5 oct. 2024 par General Manager, Gestion de l’hôtel
Dear Tamira,We appreciate your consistent love and support of Hilton Greenville. It is always a pleasure to see a familiar face, and we love having you as a regular guest. Thank you also for taking the time to share your perspective with future guests. Your continued business is the best recommendation there is. Thank you again; we look forward to your next stay.Best Regards,Yiesha CobbGeneral Manager
par un voyageur
Publié le 4 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
4 oct. 2024 par General Manager, Gestion de l’hôtel
Dear D,Thank you for the outstanding rating. We are delighted that, from check-in through check-out, we were able to provide you with a great stay at Hilton Greenville. We look forward to your return and wish you all the best with your future travels.Best Regards,Yiesha CobbGeneral Manager
par un voyageur
Publié le 3 oct. 2024 sur Expedia
We ended up stepping on pills that clung to our socks and the service desk wasnt very helpful.
Commentaires de Gestion de l’hôtel
3 oct. 2024 par General Manager, Gestion de l’hôtel
Dear Andrew,Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. Thank you for your honest review, and we look forward to the chance to provide you with an exceptional experience that reflects the true essence of our hotel.Best Regards,Yiesha CobbGeneral Manager
par un voyageur
Publié le 2 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 oct. 2024 par General Manager, Gestion de l’hôtel
Dear Navia,On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Best Regards,Yiesha CobbGeneral Manager
par un voyageur
Publié le 30 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 oct. 2024 par General Manager, Gestion de l’hôtel
Dear Brizmar,On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive whenever you are our guest.Best Regards,Yiesha CobbGeneral Manager
par un voyageur
Publié le 30 sept. 2024 sur Expedia
no room available
Commentaires de Gestion de l’hôtel
1 oct. 2024 par General Manager, Gestion de l’hôtel
Dear Hannie,We were disappointed to read about your experience and are sorry you could not stay with us this time. We strive to accommodate all of our guests and regret any inconvenience this may have caused. Please don’t hesitate to reach out directly in the future, and we’ll do our best to assist you with your next stay. We understand the frustration and hope you will give us another opportunity to host you.Best Regards,Yiesha CobbGeneral Manager
par un voyageur
Publié le 30 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 oct. 2024 par General Manager, Gestion de l’hôtel
Dear Nathan,We are thrilled you had an excellent stay at Hilton Greenville, and we appreciate the fantastic rating. It was our pleasure to accommodate you, and we look forward to your next visit with us.Best Regards,Yiesha CobbGeneral Manager
par un voyageur
Publié le 30 sept. 2024 sur Expedia
We were allowed to check in online just to drive 30 miles and be told there was no power!! Highly disappointed
Commentaires de Gestion de l’hôtel
1 oct. 2024 par General Manager, Gestion de l’hôtel
Dear Benjamin,Thank you for being our guest and for your valuable feedback. Please accept our apologies for your check-in experience at our hotel. We completely understand your frustration and the inconvenience this caused you; however, we can confirm this is not a normal occurrence for us. We strive to ensure that every guest has an exceptional experience, and we're truly sorry that this was not the case for you. We hope you will give us another chance to provide you with the hospitality you deserve. Best Regards,Yiesha CobbGeneral Manager
par un voyageur
Publié le 28 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Terrence,We are thrilled you had an excellent stay at Hilton Greenville, and we appreciate the fantastic rating. It was our pleasure to accommodate you, and we look forward to your next visit with us.Best Regards,Yiesha CobbGeneral Manager
par un voyageur
Publié le 27 sept. 2024 sur Expedia
If you’re looking for hotel without a working phone to call the front desk or for any assistance this place is the right one. If you want poor staff and lack of assistance with a lack of hospitality, this is the place, and you’re only allowed two cups of coffee!
Commentaires de Gestion de l’hôtel
28 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Gamil,Please accept our sincere apologies for not providing the attentive service we strive to give every guest. We are disappointed with your experience with coffee and that the phone was not working to reach our front desk. These issues have been addressed with our staff to ensure we are well-poised to serve you in the future. We hope you will give us another chance to prove that we are committed to providing outstanding hospitality to every guest. Best Regards,Yiesha CobbGeneral Manager
