Note fondée sur 349 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,4 Propreté de la chambre
3,0 Service et personnel
2,6 Confort de la chambre
2,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 sept. 2024 sur Expedia
The night person said he had to go see what was happening next door and he’d be back to check us in. After waiting a while he came back. When we got in the room there were roaches and bugs crawling on the walls bed and in the bathroom. I saw at least 20 bugs within 2 minutes so we left and didn’t stay.
Commentaires de Gestion de l’hôtel
29 sept. 2024 par management, Gestion de l’hôtel
I'm very sorry for the issues you encountered, especially with the bugs in your room. This is not the experience we aim to provide. I'll be addressing this with the staff immediately.
par un voyageur
Publié le 10 sept. 2024 sur Expedia
Good
par un voyageur
Publié le 4 sept. 2024 sur Hotels
Cockroaches under the covers the smell of alcohol and urine outside the doors walls falling apart unsafe unclean
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Guest Relations, Gestion de l’hôtel
What you've described is far from the experience we want our guests to have. The cleanliness of our accommodations and the safety of our guests are our top priorities. All of your feedback is gratefully received and will be discussed internally so that improvements can be made for the future. Please consider giving us another chance soon; we're confident that we can impress you.
par un voyageur
Publié le 15 août 2024 sur Hotels
par un voyageur
Publié le 15 août 2024 sur Hotels
par un voyageur
Publié le 23 juill. 2024 sur Hotels
par un voyageur
Publié le 21 juin 2024 sur Expedia
par un voyageur
Publié le 15 juin 2024 sur Hotels
par un voyageur
Publié le 11 mai 2024 sur Expedia
Sheets was dirty and roaches was everywhere and the tub was dirty
Commentaires de Gestion de l’hôtel
12 mai 2024 par management, Gestion de l’hôtel
I'm sorry to hear about the cleanliness issues you experienced during your stay. As a hotel, we strive to maintain the highest standards of cleanliness, and its disappointing to hear that we fell short during your visit. We take these matters seriously an will investigate and address the issues immediately. Please accept our sincerest apologies for the inconvenience this has caused you.
par un voyageur
Publié le 11 mai 2024 sur Expedia
I was informed they remodeled so I chose to book and let me tell you NOT DISAPPOINTED AT ALL,these room are beautiful from the interior to the wall paint I would HIGHLY RECOMMEND booking a stayy
