Ratings based on 28 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
This place isn't all its cracked up to be
Posted Oct. 9, 2024 on HomeAwayThis rental was very lackluster. For the amount of money, including the very high cleaning fee, I expected more.
The location is close to downtown. However, there isn't a sidewalk, so you walk down the road in the bike lane.
The cobwebs and spiders in the bathrooms were unsettling. There was not one personal touch to this rental.
Comment from Hotel Management
Oct. 23, 2024 by VrboOwner, Hotel Management
Hello Chelsea, thank you for taking the time to share your experience with us. I sincerely apologize that your stay did not meet your expectations. We strive to provide exceptional experiences for our guests, and I regret that we fell short in this instance.
I understand your concerns regarding the cleanliness and the lack of personal touches in the rental. Your feedback is invaluable, and I will ensure it is shared with our local team to address these issues and improve our services moving forward.
We appreciate your comments about the location and the safety concerns regarding the lack of sidewalks. We will take this into consideration as we continue to enhance our guest experience.
We hope to have the opportunity to host you again in the future and provide you with a much-improved experience.
by A traveller
Great location!
Posted Aug. 27, 2024 on HomeAwayLoved the location of this house. Plenty of space for 6 adults and 2 children (3 & 5). The yard, fire pit and dock were great! The views of the lake were amazing! Our issues came from the cleanliness of this home. It was disheartening as we all unpacked and noticed these things. Considering the cost and length of our stay (7 nights) we found this to be unacceptable. We found two vacuums and cleaned the rooms. One vacuum wasn’t working very well. Here is a list of things that we noticed;
- coffee left in the pot
- trash left in the trash compactor
- spiders webs in almost every corner of the ceilings and floors of the rooms & bathrooms
- dried contacts left on nightstand
- empty draws in the kitchen & upstairs bathroom dirty with hair and other crumbs
- handprints on the windows and sliders
- soap residue left in the showers
- one of the showers wasn’t draining so we couldn’t use it. Used draino but only helped a little.
- dust on surface of furniture in upstairs bedroom
I’m wanting to share this as I feel the cleaning company did not clean anything. Not only is this a negative reflection on the cleaning company, but it is also on the rental company. We are here to enjoy our vacation and not spend time cleaning on the day of our arrival. Overall this bummed us out because we took time on our vacation to clean instead of enjoying the beautiful property and lake.
Comment from Hotel Management
Oct. 1, 2024 by VrboOwner, Hotel Management
Thank you for sharing your experience with us. We're glad you enjoyed the location, spaciousness of the home for your family, and the beautiful yard, fire pit, dock, and lake views. These are all key features that we hope contributed to a memorable stay. However, we sincerely apologize for the cleaning issues you encountered upon arrival. It’s disappointing to hear that the home did not meet the cleanliness standards we strive for. We shared your concerns with our local manager who assured us they notified the lead housekeeper so the team can be addressed. We enjoyed having you as our guest and hope to host you again soon.
by A traveller
Guys Trip
Posted Jul. 11, 2024 on HomeAwayGreat stay with plenty of room for 6. Right on the water and close to town while very private. House was clean and beds comfortable. Fire pit on the water was great- plenty of wood provided. Highly recommend
by A traveller
Great for adults… wouldn’t bring toddlers
Posted May 9, 2024 on HomeAwayI will be giving this property a three out of five stars. It was a great house, great location, easily the best house to entertain with! I’m giving this three stars because of a couple reasons… There was no comforters in one of the bedrooms, but they did come and bring them the following day. There are many spiderwebs in the ceiling corners of the master bedroom and in the hallway going upstairs and in the kitchen. Probably my biggest thing about this property is that my two year old could fit through the banisters on the main level. I would not bring a toddler or a baby to this property again. We had to make sure someone was with my daughter at all times to make sure she did not fall through the overly large gaps between the banisters. This is a great place for adults though! The management we communicated with were very nice to deal with and brought us what we needed.
Comment from Hotel Management
May 9, 2024 by VrboOwner, Hotel Management
We apologize for the inconvenience and thank you for this valuable information, as we always welcome the opportunity to improve. We take guest feedback seriously and have forwarded this information to the local staff so they can address your concerns and hope for another opportunity to host you for a truly exceptional experience. We hope to have another chance to impress you on a future stay!
by A traveller
Great property stayed last year and already booked for next.
Posted Jul. 30, 2023 on HomeAwayKitchen screen still broken same as last year. Not a huge issue. However refrigerator not working. Had to throw out a bunch of food. Reported first day and no attempt to repair, rectify or compensate was made.
Comment from Hotel Management
Aug. 14, 2023 by VrboOwner, Hotel Management
Thank you for taking the time to share your valuable feedback. We sincerely apologize for the maintenance issues you had and, most of all, for the lack of communication from us. Our local operations manager is aware of all your concerns, and we will follow up to ensure that all your concerns will be resolved. We hope to have the opportunity to better serve you in the future.
by A traveller from Pelham, NH
Men's trip
Posted Mar. 9, 2023 on HomeAwayGroup of guys come up every year since 1996 to ride and ice fish. House was great for us and easy to ride out from. Wish the owner would get rid of TV's and dish and just update to a modern smart tv.
by A traveller
Great camp
Posted Jan. 29, 2023 on HomeAwayGreat camp on lower Moosehead. Very clean and comfortable. Easily can accommodate 5-8 people. Ice fished from the camp and caught a variety of fish.
by A traveller
Greenville Fly-In
Posted Sep. 24, 2022 on HomeAwayAbsolutely fabulous place that is close to town.
by A traveller
Awesome Labor Day Weekend
Posted Sep. 6, 2022 on HomeAwayHad a great time at this house…will definitely try to stay here again. Perfect location as it is very close to family that live in the area. Warm enough weather so that we enjoyed lake activities
by A traveller
Northwest Piscataquis
Posted Jul. 26, 2022 on HomeAwayMy family and I enjoyed staying at this property. We all agreed that we would come back.
Pros:
1) location is only a short 5 minute walk to town where you can shop, get coffee, or dine.
2) the house is large and has several great spaces that can accommodate big groups: dining room, 1st floor bar room with couch, lower level bar room with couches and chairs, and in kitchen dining table.
3) a large grassy back yard is great for lawn games, relaxing in the sun, or playtime for kids.
4) the dock is great and we were all able to fit on it (6 adults, 1 child) to enjoy the lake views, swimming, and sun.
5) the swimming area off the dock in clean. No real debris in the water to speak off. The lake has a rocky bottom and it didn’t bother us to go in without swim shoes.
Cons:
1) I did not feel that the listing shared accurate information about included property amenities: towels, linens, toilet paper, paper towels, dishwater detergent etc. (By the way, all included. Ample toilet paper and towels as well as a small dish soap, and dish water tabs).
2) Property manager was not easy to communicate with and did not have answers readily available when I called the contact #. The individual I spoke with could not confirm if the kitchen was stocked with dishes and silverware, kind of important information to know. The kitchen does have this and more.
3) Screen door on 1st floor to deck is still broken. I think I saw this mentioned in reviews from a year ago.
4) Overhead light in lower level bedroom with shared bathroom does not work.
5) Tub in shared bathroom on lower level does not drain well. The tub fills with 2-3 inches of water while showering.
6) House does not have AC. This is clearly stated in listing. However, house also does not have fans for each bedroom. 2nd floor master bedroom has ceiling fan and a floor fan. Lower level bedrooms did not have fans, no ceiling fans either. It was VERY hot while we were there. The lower level bedrooms were over 80 degrees at night and do not get good air flow through the windows. We were able to find one other working fan in a closet. Fans are absolutely needed for all bedrooms if it is warm out. The upstairs master bedroom, with fans, is extremely hot.
7) The refrigerator/freezer was not cooling properly. Our ice cream was like a milk shake.
8) The dryer doesn’t dry well. We were able to notice some permanent marker on the settings indicating which to use which seemed to help.
Comment from Hotel Management
Sep. 20, 2023 by VrboOwner, Hotel Management
Thank you for your review, we sincerely apologize for the issues you experienced during your time with us. Thank you for sharing your feedback and bringing some items to our attention that may need some TLC. We will continue to work with both our local staff and homeowner to make improvements to this home, and we hope you'll give us a second chance to impress you!