Note fondée sur 788 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
4,0 Service et personnel
3,6 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 30 nov. 2024
Commentaires de Gestion de l’hôtel
3 déc. 2024 par Quality Inn Greenville, NC Management, Gestion de l’hôtel
Dear Cynthia, we regret that you did not have a good experience with us. If we did not already address your concerns, please contact the hotel directly to discuss the issues you had. We value your business and hope for the opportunity to improve your opinion of our property and earn you as our guest again in the future.Best regards,
par un voyageur
Publié le 22 nov. 2024
Commentaires de Gestion de l’hôtel
27 nov. 2024 par Quality Inn Management & Staff, Gestion de l’hôtel
Hello Lisa, thank you for the 4/5 rating. We trust that you had a good experience and enjoyed your stay. If there is anything we can do to make a future stay with us better, please let do not hesitate to let us know. Thank you for being our guest and we hope to see you again soon.
par un voyageur de Mclean
Publié le 22 sept. 2024 sur Expedia
The bed sheets were not sufficiently clean. When I looked closely I saw many stains. The furniture in the room was also covered in stains. I did change rooms, but it was in a similar condition.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Quality Inn Office Manager, Gestion de l’hôtel
Dear Dominick, please accept my apologies for a less than satisfactory experience. It is disappointing to learn of the cleanliness issues you had with your room, and I am alerting the housekeeping department of your feedback. Feel free to contact us directly to further discuss your experience and how we can earn your business again in the future. Thank you.
par un voyageur
Publié le 20 sept. 2024 sur Hotels
The staff was very nice, especially the lady at the front desk. Complaint, requested non smoking room and got a smoking room. The front desk lady had another staff go to the room and spray etc. You can always smell smoke. The lady at the front desk tried to change the room but there was not availability . She was very nice and an asset to your company. Her customer service skills were very good.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Quality Inn Management and Staff, Gestion de l’hôtel
Dear Wanda, please accept our apologies for the inconvenience caused to you for the room type that was reserved though the third-party site. We appreciate you recognizing our efforts to relocate you to another room and freshen the room you were in. We hope that you will consider being our guest again when you travel to our area in the future and please know that you can contact the hotel directly to verify the type of room reserved for you. Thank you again for being our guest.
par un voyageur
HORRIBLE EXPERIENCE
Publié le 20 sept. 2024 sur HotelsThe hotel was extremely dirty, there were hair balls on the bathroom floor, mold in the bathroom tub, the toilet would not flush and a plethora of people hanging outside of the floor the room was on.. the fact that I DID NOT stay after paying $200 and checked out immediately.. I was told I would only get a PARTIAL REFUND.. which is INSANE.. but nevertheless.. I traveled from Jersey for a funeral, only to be met with this.. good luck staying here😡
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Quality Inn Management and Staff, Gestion de l’hôtel
Dear Marshanette, to clarify, as you did not occupy a room with us, you were not charged, and your reservation was cancelled. The hotel has completed the cancellation process on our end and your refund will come from the third party where you paid. We apologize for any inconvenience you are experiencing with the refund process.
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Quality Inn Management and Staff, Gestion de l’hôtel
Hello Willie, we are delighted for the 5/5 score and that you enjoyed your stay with us! Thank you for being our guest and we hope that you will stay with us again soon.
par un voyageur
Publié le 15 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Quality Inn Management and Staff, Gestion de l’hôtel
Dear Megan, we regret to learn that based upon your survey score, you did not enjoy your stay with us. Please know that your feedback is valuable to us and we would appreciate the opportunity to know where we need to improve and how we might earn your business again in the future. We hope that you will feel free to contact us to discuss the issues you experienced.
par un voyageur
Publié le 8 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Quality Inn Management, Gestion de l’hôtel
Dear Tammie, I regret to see that you did not enjoy your stay with us. Please feel free to contact our staff directly so that we may know exactly what went wrong and how we can correct things moving forward. We value you and hope for the opportunity to earn you as our guest again when you travel to our area in the future.
par un voyageur
Publié le 2 sept. 2024 sur Expedia
Clean with friendly staff.
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Quality Inn Management and Staff, Gestion de l’hôtel
Dear Patricia, thank you for taking the time to rate your stay with us. We appreciate your feedback, and we are happy to hear that our staff was welcoming, and your room was satisfactory. We value you and your business and hope that you feel free to let us know anything that we can do to make your future stay with us more enjoyable. Thank you for being our guest and we hope that you will stay with us again soon.
par un voyageur
Publié le 2 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Quality Inn Management and Staff, Gestion de l’hôtel
Dear Stephen, thank you for taking the time to rate your stay with us. We appreciate your feedback, and we are happy to hear that you had a good experience. We value you and your business and hope that you feel free to let us know anything that we can do to make your future stay with us more enjoyable. Thank you for being our guest and we hope that you will stay with us again soon.
