Note fondée sur 180 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,3 Propreté de la chambre
3,0 Service et personnel
2,7 Confort de la chambre
2,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 21 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 oct. 2024 par Oshane RediResponse Specialist, Gestion de l’hôtel
Hello Franshaw, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN GREENVILLE NC and I appreciate your score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist
par un voyageur
Publié le 11 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 oct. 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Hello Alberto, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN GREENVILLE NC and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist
par un voyageur
Publié le 8 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
10 oct. 2024 par Jonathan RediResponse Specialist, Gestion de l’hôtel
Hello Akram, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN GREENVILLE NC and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,JonathanRed Roof Management RediResponse Specialist
par un voyageur
Disgusting!
Publié le 3 oct. 2024 sur HotelsThis was the worst hotel I have ever been to. The sheets and pillow cases were stained if they were even washed. The room smelled like an ashtray, the floors were dirty with mold and mildew around the base boards and around the bath tub. The ceiling was cracked and falling down around the bathroom light and there was no shower curtain. I didn’t even take pictures because I had to leave the room and did not want to go back in. I felt like I needed a shower after being in the room for less than 5 minutes.
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Oshane RediResponse Specialist , Gestion de l’hôtel
Dear Valued Guest, Thank you for taking the time to tell us about your experience at the RED ROOF INN GREENVILLE NC. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness along with the other issues mentioned. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your score. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,Oshane Red Roof Management RediResponse Specialist
par un voyageur
Publié le 1 oct. 2024 sur Hotels
If less than a 1 star were possible that is what I would give it. Bedspreads had stains and holes. Bath towels were still damp. NO hand towels or wash cloths. NO hair dryer, even though the desk gal said she would find and bring us one. Never happened. No cups, NO soap. No coffee. Horrible. Worst hotel experience ever.
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Sashauna RediResponse Specialist, Gestion de l’hôtel
Dear Nancy,Thank you for taking the time to tell us about your stay at the Red Roof Inn Greenville, NC. I am sorry that your experience did not meet your expectations, prompting your 2/10 score. The situation you described regarding the stained bedspread, the damp bath towels and the other issues you listed is truly regrettable. We are very sorry for your experience. Please know that we at Red Roof value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,SashaunaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 1 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Sashauna RediResponse Specialist, Gestion de l’hôtel
Hello Kathleen,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn Greenville, NC. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 1 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Toujana RediResponse Specialist, Gestion de l’hôtel
Hello Tyeshia, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Greenville, NC and I are disappointed to see your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,ToujanaRed Roof Management RediResponse Specialist
par un voyageur
DIRTY!!! Don't believe the pictures.
Publié le 30 sept. 2024 sur HotelsI was concerned about staying here, but the inside pictures looked decent and we were desperate because it was Parent's Weekend. I even brought my own bedding just in case. Unfortunately it was beyond consideration. We immediately requested and refund. It was so dirty, bedding was stained, floors flithy, mold in the shower, holes in the wall, and when I saw a huge bug crawling in the broken phone, we left!
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Dear Mary,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN GREENVILLE NC. I was disappointed to read of the uncleanliness, the mold in the shower and the insect you described. At Red Roof, we work alongside trained professionals who treat the property for pest related issues conforming with industry standards. Rest assured your comments will be shared with management so the necessary actions can be taken.Our primary goal is to provide a clean and comfortable stay for all our guests and we are sorry to have not achieved that with your visit. Thank you for sharing your concerns and I wish you all the best for your future journeys.Sincerely,Kerry-Lee Red Roof ManagementRediResponse Specialist
par un voyageur
Publié le 29 sept. 2024 sur Hotels
Avoid this place. Busy weekend for the local college resulting in very limited hotel rooms. Excited when we found a place to stay. Well...hotel dirty. There was no toilet paper or towels. Owners were dismissive of our concerns knowing that the inventory in city was low. Once it got dark, the bugs start appearing. We pulled our sleeping bags out of car and slept on them. Checked out early to get home and shower since our environment was disgusting. Red Roof need to police their franchises better. This place was a bad representation of company. We will never stay in one again.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par LaTunde RediResponse Specialist, Gestion de l’hôtel
Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN GREENVILLE NC. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the cleanliness of the hotel, having no toilet paper and all the other concerns that you mentioned. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,LaTundeRed Roof Management RediResponse Specialist
par un voyageur
Publié le 29 sept. 2024 sur Expedia
Room smelled like cigarettes (non smoking room) sheets were stained and had cigarette burns, wall has a large piece do the sheet rock damaged. One of the lampshades had dark stains that I hope were from smoke
Commentaires de Gestion de l’hôtel
2 oct. 2024 par LaTunde RediResponse Specialist, Gestion de l’hôtel
Dear Richard,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN GREENVILLE NC. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the odor off the room, stained sheets and all the other concerns that you mentioned. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,LaTundeRed Roof Management RediResponse Specialist
