Note fondée sur 274 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,7 Service et personnel
3,4 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par Jean
Publié le 3 oct. 2015 sur Hotels
par un voyageur
Publié le 11 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your feedback. We’re glad you found some positives during your stay but apologize for not meeting all your expectations. We’ll use your comments to make improvements.Sincerely, Hotel Manager
par un voyageur
Publié le 26 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your feedback. We appreciate your comments and are glad to hear that you found the stay satisfactory. However, we are sorry that we did not meet your expectations fully. If you have any specific concerns or suggestions for improvement, please let us know so we can enhance our services. We hope to have the chance to provide you with a better experience in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 6 juill. 2024 sur Expedia
The floor was dirty, could not walk on it barefoot. The toilet looked like it has not been cleaned in a month. The room just stinked, literally.
Commentaires de Gestion de l’hôtel
7 juill. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Greg,We apologize for the cleanliness issues you experienced during your stay. This is not reflective of our standards, and we regret any discomfort caused. Your feedback will be shared with our housekeeping team to ensure such issues are promptly addressed. We appreciate your understanding and hope to have another opportunity to provide you with a more pleasant stay.Sincerely, Hotel Manager
par un voyageur
Shower did not have hot water, just barely warm
Publié le 23 juin 2024 sur HotelsCommentaires de Gestion de l’hôtel
24 juin 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for sharing your experience with us. We apologize for the inconvenience you faced with the lack of hot water in the shower. Please know that we take your feedback seriously and will address this issue promptly to ensure a better experience for our future guests. We appreciate your understanding and hope to have the opportunity to welcome you back for a more comfortable stay.Sincerely, Hotel Manager
par un voyageur
Publié le 21 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 juill. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Corinne,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel Manager
par un voyageur de Lake Worth
Publié le 24 mai 2024 sur Expedia
We were in two rooms for two nights and both rooms have problems. One rooms had a giant rust stain in the shower and the shower dripped the whole time we were there. Then the other room had multiple dead bugs in the room and they were still there the second night (after housekeeping) which means they did not sweep the floor at all while we stayed. In both rooms there was a strip of metal between the main part of the room and the vanity. I stepped on it one night and hurt my foot and my Mother tripped over it repeatedly. No reason to have this piece of metal in the middle of the room. I do not recommend this location at all.
Commentaires de Gestion de l’hôtel
24 mai 2024 par Hotel Manager, Gestion de l’hôtel
Dear Keith,We sincerely apologize for the multiple issues you encountered during your stay. It's disappointing to hear about the rust stain, dripping shower, cleanliness concerns, and the inconvenience caused by the strip of metal in the room. Your feedback is extremely valuable, and we assure you that we are taking immediate steps to address these issues to ensure a more comfortable and pleasant experience for our guests. We understand your dissatisfaction and appreciate you bringing these matters to our attention. If there's anything else you'd like to discuss or if you plan to visit again, please let us know so we can make it right.Sincerely,Hotel Manager
par un voyageur
Publié le 9 mai 2024 sur Expedia
When we got to this property, it was dirty and dingy, and one of the reasons we had wanted to stay. There was because it had a pool. The pool was closed. Nowhere to be seen. People were not very friendly. I don’t want to have to pay a dime for this if this is how Expedia works then I probably won’t use you guys again this motel property. It was horrible.
Commentaires de Gestion de l’hôtel
14 mai 2024 par Hotel Manager, Gestion de l’hôtel
Dear Janis,We sincerely apologize for the disappointing experience you had during your stay at Roadway Inn. It's unacceptable that the property was not up to standards regarding cleanliness, the closed pool, and unfriendly staff. Your feedback is valuable to us, and we will address these issues to ensure improvements moving forward. Regarding your concerns about payment, please contact Expedia directly as they handle reservations and billing. We apologize for any inconvenience and hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Manager
par un voyageur
Choose another place to stay
Publié le 5 mai 2024 sur HotelsThe grass was uncut. The floor in the room was not clean (I kept my shoes on). The bathroom sink was missing a part of its marble facade so that bare plywood showed. A shopping cart was in the breezeway. I could not get an extra towel or pillow. It was disappointing.
Commentaires de Gestion de l’hôtel
6 mai 2024 par Hotel Manager, Gestion de l’hôtel
Dear Robin,We apologize for the disappointing experience you had during your stay with us. Your feedback regarding the uncut grass, cleanliness issues in the room, maintenance issues with the bathroom sink, and difficulties obtaining extra towels or pillows is concerning. We take your comments seriously and will address these issues promptly to ensure a better experience for our guests in the future. We understand your frustration and hope you will consider giving us another chance to exceed your expectations.Sincerely,Hotel Manager
par un voyageur
Publié le 6 avr. 2024 sur Expedia
Close to our activity
Commentaires de Gestion de l’hôtel
10 avr. 2024 par Hotel Manager., Gestion de l’hôtel
Dear Jeffrey,Thank you for the review. It's nice to see that you found a close location. We regret if we let you down in any way. We have taken note of these comments and will work to do better than ever for future guests. Our goal is to provide a consistently superior guest experience. I hope that you will consider staying.Sincerely,Hotel Manager.
