Ratings based on 164 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 13, 2024 on Expedia
Overall nice location on a campus and near train station/subway. Needs better management though. Room was not cleaned well and lacked basic things. 2bedroom apartment and had one single small bar of soap and 2 half-rolls of toilet paper. Single garbage bag and you are expected to take your own garbage out or you will be charged 30euros. When we took the garbage down, it involved multiple elevators and a very smelly garbage room in the basement. Additionally, the shower head was just laying at the base of the tub and it was literally impossible to hang it up. These are all pretty basic things and so I feel this place could be good but needs better management. It seems run by students and would be good for students visiting. We're a family of five and are used to better hotels. There may have been a language barrier but when we complained about lack of towels, soap, toilet paper and hair on the sheets, they simply brought us up some towels and the young woman delivering it just said she wasn't understanding me and left. Again, overall you get what you pay for. The price was very good and this would be a good place for students, not good for anyone over 30yo. :)
Comment from Hotel Management
Aug. 16, 2024 by La Hub Team, Hotel Management
Dear Mohamad,We are sorry to hear that your stay did not meet your expectations. Regarding the issue with the shower, we wish you had informed the reception during your stay, as we would have been able to assist you immediately. Our reception staff is fluent in English, so I'm a bit surprised by the language difficulties you mentioned. Could it be that you interacted with the housekeeping team instead?As for our location, we are situated in Grenoble's business district, not on a campus. We are just 3 minutes from the train station and 15 minutes from the Scientific Presqu'Île. Regarding the apartment, we provide essentials for the first day, but like any tourist residence, it's expected that guests manage their own supplies and maintain the apartment during their stay.Additionally, I’m puzzled by your mention of students running the reception. While we're flattered by the compliment, I assure you that our team members are all over 30 years old. This makes me wonder if your review was intended for Le Hub by Privilodges or if it might have been confused with another hotel from a previous stay?Best regards,
by A traveller
Posted Apr. 11, 2024 on Expedia
The hotel check-in/out only opens at a certain time. It closes after 9pm. My arrival was late and of course I wouldn't know about this for a hotel. When I asked the lady in the bar about checking in, she was rude, blaming me for coming late and asking me to wait. Finally, I figured that the key card was already left at the desk so I took and left. But I don't understand how one could run a hotel with such an attitude.
Comment from Hotel Management
Apr. 12, 2024 by La Hub Team, Hotel Management
Dear Wei, Our opening hours are clearly written on every website possible and we called and sent an e-mail to every guest to give them the information so we are more than surprised about your comment. I am sorry if the person at the bar seems rude to you. As an information, if she was already occupied with another guest, it is normal to ask you to wait, human can not duplicate themselves. If you had an envelop with your name, you have received an mail to explain this late arrival procedure. I can understand that guest blame receptionnists if the work is not done but it was the case this time. We hope you'll find an hotel at the level of your expectations for your next stay in Grenoble,
by A traveller
Posted Feb. 20, 2024 on Hotels
Comment from Hotel Management
Feb. 22, 2024 by La Hub Team, Hotel Management
Cher Julien,Je tiens à vous exprimer toute ma gratitude pour avoir pris le temps de laisser un avis sur notre service. Votre retour est extrêmement précieux pour nous, car il nous aide à nous améliorer continuellement.Cependant, je remarque que la note que vous nous avez attribuée n'est que de 4/10. Je me demandais si vous seriez à l'aise de partager plus en détail ce qui a contribué à cette évaluation. Vos commentaires nous permettront de mieux comprendre vos attentes et de travailler à les dépasser à l'avenir.Encore une fois, merci beaucoup d'avoir pris le temps de partager votre opinion. Nous sommes impatients de continuer à vous offrir un service de qualité et espérons avoir l'opportunité de vous servir à nouveau à l'avenir.Cordialement,
by A traveller
Posted Feb. 18, 2024 on Expedia
Comment from Hotel Management
Feb. 19, 2024 by La Hub Team, Hotel Management
Chère Karen, Nous vous remercions pour votre note et nous espérons vous revoir prochainement.
by A traveller
Hub is a heavenly place for a modest hotel
Posted Feb. 9, 2024 on HotelsAbsolutely wonderful property with a living room bedroom toilet and bath shower over 4 rooms ! Excellent staff especially mellisa who gave me tea coffee has tea coffee machine in room plus fridge and cooker ! Grenoble is great and so is hub ! Thoroughly enjoyed compared to my horrible experience at libert in Marseilles! Will visit again inshallah as Grenoble is wonderful with great museums and nature and history going to tenth century and I want to ski in chambury too! Great memories and experience off to Aix now !
Comment from Hotel Management
Feb. 9, 2024 by La Hub Team, Hotel Management
Dear Usman,I'm glad to hear that you had a fantastic experience at the property in Grenoble! It's always great to have excellent staff who make your stay even better, and it sounds like Melissa went above and beyond to ensure your comfort. The amenities in the room, such as the tea and coffee machine, fridge, and cooker, seem to have added to your enjoyment.Grenoble does indeed offer a lot to explore, from its museums and rich history dating back to the tenth century to its beautiful natural surroundings. Skiing in Chambéry sounds like a wonderful plan for your next visit, as it is known for its great skiing opportunities.Thank you for sharing your positive memories and experience, and I hope your time in Aix is just as enjoyable! Safe travels, and perhaps you'll return to Grenoble in the future.
by A traveller
Good aparthotel
Posted Feb. 2, 2024 on HotelsQuite easy to find. It has spacious underground parking (additional fee). We only stayed there 1 night. Hotel room itself was spacious, with large balcony. It was more like small 1 bedroom apartment as bedroom was separated from living area. Bathroom and toilet room separate too, which i quite liked. Only things I didnt like is that we were given 1 bath towel and 1 hand towel for 2 persons and fridge was left in in a middle of the room, not even plugged in (it was brand new and too big to push it under the counter). As we came in late and were only crashing for 1 night we just got on with it. They offer contacless check out so we couldn't bring it up to them.
Besides minor issues, this place can be great for stopovers or longer stays.
Comment from Hotel Management
Feb. 5, 2024 by La Hub Team, Hotel Management
Dear Justina,Thank you so much for taking the time to share your feedback with us. We truly appreciate your input, and your perspective is invaluable in helping us improve our services.We understand that you've highlighted some concerns, and we want to assure you that we take them very seriously. Our technical and cleaning teams will be looking into the issues you've mentioned, and we are committed to resolving them promptly and to do what is necesary so it will not happen again.Your satisfaction is our priority, and your feedback serves as a crucial guide in making the necessary improvements. We will do our best to address the issues you've raised and ensure a better experience for you and our future customers.Once again, thank you for bringing these matters to our attention. If you have any further details or specific information to share, please feel free to reach out. We value your partnership and look forward to making things right.Best regards,
by A traveller
Posted Nov. 20, 2023 on Hotels
Comment from Hotel Management
Nov. 20, 2023 by Réception, Hotel Management
Bonjour, Nous vous remercions pour votre évaluation. En espérant vous revoir dans notre hôtel. La HUB team.
by A traveller
Posted Sep. 1, 2023 on Expedia
Good value!
Comment from Hotel Management
Sep. 3, 2023 by HUB TEAM, Hotel Management
We're delighted you enjoyed your stay with us. We look forward to welcoming you back to the Hub by privilodges. Kindly, Hub Team
by A traveller
Posted Aug. 12, 2022 on Hotels
Comment from Hotel Management
Aug. 15, 2022 by La Hüb Team, Hotel Management
Bonjour Robinson, nous vous remercions pour votre commentaire. En espérant vous revoir rapidement au Hüb by Privilodges ! La Hüb Team
by A traveller
Posted Jun. 12, 2022 on Hotels
Comment from Hotel Management
Jun. 15, 2022 by La direction, Hotel Management
Cher client,
Nous sommes ravis que vous ayez apprécié votre séjour et nous espérons vous revoir prochainement au Hub By Privilodges.
