Note fondée sur 43 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,0 Service et personnel
4,0 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 27 févr. 2024 sur Hotels
Soggiorno gradevole perché location fantastica ma prezzo non a l'altezza delle prestazioni . Piscina fredda . Sauna vecchissimo con prenotazione . Cena media molto affolata. Accoglienza telefonica disastrosa
Commentaires de Gestion de l’hôtel
29 févr. 2024 par Team TH Resorts, Gestion de l’hôtel
Hello there! We're glad you enjoyed your stay, especially our fantastic location and the cleanliness and comfort of your room. We're sorry to hear that the pool was cold We apologize if the use of the spa reservation app has created any inconvenience. This measure was taken to improve the overall comfort of our guests. Regarding the disturbance caused by the number of guests during your stay, we will endeavor to rearrange meal times and optimize available space to ensure a better experience for all our guests. We'll definitely take your feedback into consideration to improve the experience for all our guests. We hope you will consider giving us another chance in the future so that we can offer you a more satisfying experience in our TH Resorts.
par un voyageur
Publié le 7 mars 2020 sur Expedia
C est plutôt propre même si l état des moquettes est un peu bof bof
par un voyageur
Publié le 5 mars 2024 sur Hotels
Katastrofalt läge och ett väldigt dåligt planerat hotell
Commentaires de Gestion de l’hôtel
19 mars 2024 par Team TH Resorts, Gestion de l’hôtel
Thank you for taking the time to share your experience with us. We apologize for any inconvenience you may have encountered during your stay. We will address the issues you mentioned regarding cleanliness, staff and service, and room comfort with our team to ensure a better experience for our guests in the future. We hope to have the opportunity to welcome you back and provide you with a more positive stay in our TH Resorts.
par un voyageur
Publié le 4 mars 2023 sur Hotels
Everything below par, far below.
Disgusting, bad and unfriendly. (Some of the personnel very nice though)
Will never ever go there again unless change of owner
Commentaires de Gestion de l’hôtel
6 mars 2023 par TH Webmarketing, Gestion de l’hôtel
We appreciate your feedback and are sorry to hear that your stay did not meet your expectations. We are pleased to hear that some of our personnel were nice. We are taking your comments into consideration and will work to improve our services. We hope you will give us another chance in the future.
par un voyageur
Publié le 24 janv. 2022 sur Hotels
Excellent food, but being very much a family hotel it was a bit noisy at meal times.
par un voyageur
Publié le 19 janv. 2022 sur Hotels
par un voyageur de Italia, Roma
Publié le 15 mars 2020 sur Expedia
Ottima struttura, direttamente sulle piste. Posizione ottima, servizi eccellenti
par un voyageur
Publié le 9 mars 2020 sur Expedia
par un voyageur
Publié le 4 mars 2020 sur Expedia
Skiën tot aan het hotel. Zeer goede lockers voor je skimateriaal. Ondanks het grote hotel, was het toch rustig in de gangen. Alleen in het restaurant was het soms te druk en lawaaierig. Overvloed van eten.
par un voyageur
Publié le 25 févr. 2020 sur Expedia
The whole experience was extremely disappointing. From the moment we arrived at the reception and got very little information from the staff there to our departure. We arrived on a Thursday and were only given a sheet of paper with the list of services available and floors. We weren't given any information on skiing, or even told that it had closed for the day. When we asked again at reception the next morning about kids skiing lessons we saw on the kids club wall we were told that's only for those who arrive on a Sunday. Nobody told us there are tours available for non skiers, we only saw a note on a board on our last night. The restaurant is a nightmare, the level of noise makes it impossible to have a conversation over dinner so for us it became a mission to get food into us as fast as we could and leave. And staff don't clear plates until you leave, so if there is 4 of you in a small square table, by the time you get your main course you are surrounded by dirty plates and trying to make space for the kids. There is a soft drinks machine which was basically always empty apart from water and some kind of fake Fanta type orange that sprayed everywhere.. After we ate our dinner as quickly as we could, we would go into the theatre area which was generally full of screaming kids but still so much quieter than the restaurant and have an after dinner drink there. The shows are all in Italian even though there are a few non Italian speaking guests but they are never included.
