8/10 Good
jacqueline
12 Dec 2024
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel with excellent friendly staff.
We booked our 3 night stay for our Wedding Anniversary. 30 years!!
It was a lovely relaxing break.
The staff are all amazing. Courteous, competent, friendly, professional and always willing to help. The lady who seems to be in charge of the restaurant (can't quite remember her name but she has been working at the hotel for many years) is so good at her job and seems to be so aware and supportive of the needs of both the clients and staff. The staff all go over and above to maintain the welcoming environment in the hotel.
Our criticism would be;-
The bathroom needs somewhere to hang the towels.
The basic room was very small, making it very difficult getting round the bed without banging your knees on the dressing table.
The mattress was a little uncomfortable with corded ridges.
Very flat,basic pillows could be a little more luxurious!!!
We reported, on day 1 that the bathroom radiator wasn't working but this still needs remedial work. If this was fixed you would save on heating costs as it would be sufficient without using the main radiator in the bedroom.
Overall we had a lovely stay at the hotel, which was over and above with regard to cleanliness.
The double glazing was also very good.
We will return (and recommend your hotel to friends) but maybe in a larger room.
jacqueline
Stayed 3 nights in Dec 2024