Note fondée sur 381 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,2 Service et personnel
3,8 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 30 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Tracy, Reception Team Leader, Gestion de l’hôtel
Good Afternoon Dermot, thank you for your lovely review on your recent stay with us.
par un voyageur de Mulgrave
Publié le 25 sept. 2024 sur Expedia
Nice room, standard size hotel room, but beds are good. Bar and restaurant are nice. Probably good to check if there’s a wedding on, obviously this is a wedding hotspot, two on during our stay but we weren’t really affected by them.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Yasmin - Reception Team Leader, Gestion de l’hôtel
Giid afternoon, Jonathan. Thank You for such a lovely review - I am pleased to hear that you had a wonderful stay.
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Yasmin - Reception Team Leader, Gestion de l’hôtel
Thank You for such positive scoring - we look forward to welcoming you back in the future.
par un voyageur
Publié le 14 sept. 2024 sur Expedia
Excellent stopping off point between Aberdeen and Oxford
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Yasmin: Reception Team Leader, Gestion de l’hôtel
Good evening, Peter. Thank you for reviewing your stay here at Gretna Hall, I am pleased to hear that you have used as a stopping place between your destinations. We look forward to welcoming you back in the future.Kind regards
par un voyageur
Publié le 13 sept. 2024 sur Expedia
Because we didn't book directly with the hotel, we had no say in choice of room, which turned out to be a cosy double with a bathroom you couldn't swing a cat in. However, a quiet word at reception and we were upgraded to a standard double at no extra cost. The staff at the hotel were all very courteous while the service at meal times was excellent.
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Yasmin - Reception Team Leader, Gestion de l’hôtel
Good evening, Bobby. Thank you for your kind review about your recent stay here at Gretna Hall, I am pleased to hear that our friendly reception staff were able to assist you with your room. I have taken a look at your reservation, and I can see you actually booked a cosy double room. I am pleased that on this occasion we have had availability to change your room though. I am also pleased to hear that you enjoyed your meals and found all our staff to be kind and couteous. Kind regards
par un voyageur
Publié le 13 août 2024 sur Expedia
Very nice clean property . Outlets nearby . Staff were polite and very helpful.
Commentaires de Gestion de l’hôtel
21 août 2024 par Yasmin - Reception Team Leader, Gestion de l’hôtel
Good evening, Mary. Thank you for such a lovely review. We hope we can welcome you back in the future. Kind regards
par un voyageur
Publié le 4 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 août 2024 par Yasmin - Reception Team Leader, Gestion de l’hôtel
Thank You Dave, for your recent review and your kind scoring of 10/10. We hope we can welcome you back in the future.
par un voyageur
Publié le 4 août 2024 sur Expedia
Staff could be a little more friendly and smiley, but overall stay was lovely.
Commentaires de Gestion de l’hôtel
11 août 2024 par Yasmin - Reception Team Leader, Gestion de l’hôtel
Good morning Joanne; I am sorry ot hear that you found our staff to be un-welcoming. I will raise this within our team structure. Kind regards
par un voyageur
Publié le 3 août 2024 sur Hotels
Room was very modern, fresh and clean!!
Commentaires de Gestion de l’hôtel
11 août 2024 par Yasmin - Reception Team Leader, Gestion de l’hôtel
Good morning David. Thank you for your review of your recent stay, I am pleased to see your positive reviews. Kind regards.
par un voyageur
Not a pleasant stay
Publié le 3 août 2024 sur HotelsThe experience wasn’t brilliant due to a small room which wasn’t cleaned thoroughly. There were coffee stains on the wall, dirt on the carpet and the bare was extremely small. Guest gather outside the hotel door to smoke which was directly below or window resulting in cigarette smoke smells in the room. The breakfast room was chaotic with only one toaster and coffee machine for all guests, resulting in long queues and cold food.
Commentaires de Gestion de l’hôtel
11 août 2024 par GretnaHall, Gestion de l’hôtel
Good morning Andrew, I am sorry to hear that the cleanliness of the room wasn't up to your standards, I have passed your remarks on to the relevant departments for them to relay to their staff. Kind regards
