Avis Oak Estate Motor Lodge

Hi Elizabeth,While we always appreciate constructive criticism, we cannot abide part truths and outright lies. Just to clarify, you were only able to get the one night with us because of a cancellation. Apart from that we were full. When you approached me, just before checkout, about a "problem that you'd been dealing with for the past hour" , I was honestly surprised to see that it was an ant infestation. During our discussion, where you appeared to be the worlds expert on ants, you stated that the most likely place that the ants would be nesting would be near the hot water cylinder or around the spa bath. I replied that I had recently had the side cover off the bath to see if I had a leak and I hadn't seen any ants there or I would have dealt with them. You have twisted my words. I checked the hot water cylinder after you left and once again negative. I have had baits out for the past week and the result is negative. The lady who stayed in the same room for the three nights previous had no problems. I can only conclude that you had something in your bag that attracted ants in the middle of your bedroom. As to where they came from, I am totally flummoxed. My limited knowledge of ants is that once a scout(?) finds a food source it lets its buddies know and they all troop over to claim their share. We found nothing in the kitchen or bathroom and we've found no ants since your stay. Naturally I was embarrassed to see all these dead ants but at a total loss where this sudden infestation had come from. I mentioned that I couldn't refund you for the room but I could offer a small discount and you promptly ordered me out of the room. I later checked the kettle and saw that it had some lime scale, a common occurrence with hard water. It's unsightly but safe but I now know how to treat it. I note that although you didn't use the kettle, we still had to replace the hot chocolate and some tea bags. The cost for this one bedroom unit is 190 and is well reviewed and very popular. All I can say is that our past reviews tell the real story.RegardsMurray

Thanks for the stars Jerome. We assume that you enjoyed your stay?RegardsMurray & Yvette

Thank you Kevin, we try our best so it's always nice to hear that our guests have enjoyed their stay with us.RegardsMurray & Yvette

Thanks for staying with us Ron. We really appreciate you taking the time to review us. It's great to hear that you enjoyed your stay.RegardsMurray & Yvette

Thank you Farisha, we are very happy that you appreciated our efforts. Thanks for staying and thanks again for taking the time to review us.RegardsMurray & Yvette

Thank you for your lovely review Elaine. We are very happy to hear that you enjoyed your stay.RegardsMurray & Yvette

Thank you for your review Randolph, we are happy to hear you enjoyed your stay. Hope the rest of your travels was a success. Regards Yvette and Murray

So happy to hear you enjoyed your stay Alan, look forward to seeing you next time. Regards Yvette and Murray

Thank you for your review Tom. We hope you got home safely and look forward to seeing you again. Regards Yvette and Murray

Hi Rob & Barb,We really appreciate you taking the time to review us. We hope that you'll be able to stay longer next time as there is a lot to see and do in the Wairarapa.Regards Murray & Yvette