Note fondée sur 329 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,4 Service et personnel
4,3 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 13 juill. 2021 sur Hotels
J'ai deja visite le Pomeroy a GP mais cela fait plusieurs annees. Je m'attendais a qqch de meilleur. C'etait correct, c'est tout. Il n'y a nulle part d'autre a Grimshaw.
Commentaires de Gestion de l’hôtel
14 juill. 2021 par Front desk, Gestion de l’hôtel
Thank you for taking the time to give us a review.
par un voyageur
Publié le 9 août 2024 sur Expedia
Room was clean and staff was very pleasant
Commentaires de Gestion de l’hôtel
15 août 2024 par GM, Gestion de l’hôtel
Thank you Dexter we hope to see you again in Grimshaw!
par un voyageur
Publié le 3 août 2024 sur Expedia
Our room stank like beer and puke and when trying to change reservations the service was terrible.
Commentaires de Gestion de l’hôtel
3 août 2024 par GM, Gestion de l’hôtel
Thank you for reaching out. Unfortunately, we are unable to make changes to reservations made through third-party booking platforms. These changes must be handled directly through the platform where the reservation was originally made.
par un voyageur
Publié le 26 juill. 2024 sur Expedia
A quiet hotel, especially when sleep is what counts. Rooms are spacious. Always a good sleep, here
Commentaires de Gestion de l’hôtel
26 juill. 2024 par GM, Gestion de l’hôtel
Thank you Ross happy to hear you enjoy staying with us in Grimshaw :)
par un voyageur
Publié le 24 juill. 2024 sur Expedia
The woman at the reception was extremely rude (but you have received this comment many times and have, apparently - done nothing about it. After checking in, I went to my room, but the key cards did not work. I hauled my luggage down to the receptionist and told her about this. She re-keyed the cards, but came upstairs within to ensure they worked - they did not. She claimed that there was a malfunction with the lock, yet she was able to open the door with her master key card (if there was a malfunction with the lock, then why did her car work and not mine?). So, every time I wanted to get into my room, I had to ask her to open it for me - extremely inconvenient. Secondly: I could not lock on to the wifi. After telling her about this, she gave me a number to call to have this issue fixed. I told her that this was not my problem and that she should do that for me. She refused in the most obnoxious manner, and we started an argument. Now, I am a very quiet person who does not get excited quickly, but the obtuseness, arrogance, and pure incompetence of this woman got on my nerves. My advice to you: If you are concerned about your hotel‘s reputation, sever yourself from this person - she only does you harm.
Commentaires de Gestion de l’hôtel
15 août 2024 par GM, Gestion de l’hôtel
Hi Joachim We're very sorry you had such an experience in Grimshaw. I hope to welcome you back in the future to make a better impression, as what you experienced is not our usual. The staff member mentioned in your review is no longer a part of our team.
par un voyageur
Publié le 24 juill. 2024 sur Expedia
The staff wasn’t present at the desk at check in. The damage deposit seems to be high
Commentaires de Gestion de l’hôtel
26 juill. 2024 par GM , Gestion de l’hôtel
Hi Kelsey Our excellent front desk team does have to step away from the desk from time to time to assist Guests or help complete tasks in other areas, such as laundry. We do usually have signs posted and/or a bell on the desk to ring for assistance.
par un voyageur
Publié le 22 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 juill. 2024 par GM, Gestion de l’hôtel
Thanks for the review, Dave. Safe travels, hope to see you again soon!
par un voyageur
Publié le 20 juill. 2024 sur Expedia
Everything was broken in this place.
Parking lot was in disrepair.
Commentaires de Gestion de l’hôtel
26 juill. 2024 par GM, Gestion de l’hôtel
Apologies for the unsatisfactory stay, Will. I've made note of your feedback and will share with the team. Hope to see you back again!
par un voyageur
Publié le 6 juill. 2024 sur Expedia
Nice, clean, spacious rooms, nice lobby and good pool, that's it. The lack of maintenance is astoundingly obvious. We had trouble right away with our key cards not working. Air conditioning units didn't work in several rooms. Ice machine was out of order on our floor, but main floor worked thankfully. My roomie was dissappointed there was no proper chair and writing desk in the suite, to do some work. Short tempered front desk staff when keys cards didn't work and use of front desk phone to summon staff to front desk. It just said press 0, not press 0 and stay on the line. Don't get an attitude bc we how to use it. Make directions clear. One lady was very nice and accommodating. She put fans in our room for air flow and that helped. We were offered another room for sleep, but hotel filled up rather quick. Room door very loud as it was sticking to the frame. You knew when we were coming and going, lol. You could hear it all the way down the hall. Hot tub out of commission. Only had apples, oranges, yogurt & cold boiled eggs for gluten-free choices at breakfast, otherwise it was nice for everyone else. Neat little 50's diner down the road. A&W and Subway a short walk from hotel. We had troubles there too. Ice machine for any cold drinks didn't work! 😖😩🙄😮💨 I guess it's not called GRIMshaw for nothing.
Commentaires de Gestion de l’hôtel
9 juill. 2024 par GM, Gestion de l’hôtel
Dear Lisa,Thank you for taking the time to leave us a review. Your feedback is important, and we rely on hearing from our guests to ensure every stay is memorable. As you shared in your review, this was not the case for you, and for this, we do apologize. Our guests are the heart of our business, and we understand you’re feeling disappointed. I'm very sorry you experienced so many troubles. I'm working on implementing changes based on your notes and I've got maintenance working to fix the things you mentioned like the door. We were just delivered a few brand new air conditioners to fix those not up to par, it's unfortunate they didn't arrive in time for your stay. I'm glad the fans I provided helped make your room a bit more comfortable. Thank you, again, for taking the time to share a review with us. I really hope to see you back again in the future :)
par un voyageur
Publié le 2 juill. 2024 sur Expedia
Great stay, value for the money, clean, spacious rooms, good breakfast choices...we'll be back
Commentaires de Gestion de l’hôtel
5 juill. 2024 par GM, Gestion de l’hôtel
We're very happy to hear you enjoyed your stay, Debby. Thank you for the review, we'll see you next time!
