Note fondée sur 711 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,4 Service et personnel
4,2 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 sept. 2024 par MAC, Gestion de l’hôtel
Thank you for taking time to review your stay with us Molly! We appreciate your time. If you have any suggestions on how we can improve, please feel free to reach out to us. Your opinion matters!
par un voyageur
Publié le 1 sept. 2024 sur Expedia
We listened to our neighbors dog bark for 2 hours straight. Contacted the front desk after 30 minutes, and again after 2 hours, and then vacated. Probably more of a dog owners issue than hotel, but hotels that allow pets need to have better policies in place.
Commentaires de Gestion de l’hôtel
3 sept. 2024 par MAC, Gestion de l’hôtel
Thank you for taking time to review your stay with us Brian! I'm so sorry to hear about your noisy neighbor! We will be talking to our front desk staff about what our protocol is for noisy pets in house. I assure you, we will be correcting this issue.
par un voyageur
Publié le 30 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 sept. 2024 par MAC, Gestion de l’hôtel
Thank you for taking time to review your stay with us Ghazwan! I am so happy to hear you enjoyed your stay! We look forward to seeing you again!
par un voyageur
Publié le 12 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 août 2024 par MAC, Gestion de l’hôtel
Thank you so much for taking time to review your recent stay with us Lera! We are glad to see you had a good time. If you have any suggestions on how we can improve your next visit, please feel free to reach out to us. We look forward to your next stay!
par un voyageur
Publié le 4 août 2024 sur Expedia
Tv didn’t work and customer service wasn’t helpful
Commentaires de Gestion de l’hôtel
9 août 2024 par MAC, Gestion de l’hôtel
Thank you for taking time to review your stay with us Verenis! On behalf of our entire staff, I'd like to apologize for the lack of proper customer service during your stay. Our staff has been approached about this incident and our code of conduct is being reviewed by everyone here. Please feel free to reach out to us if there is anything else we can do to better our services. Your opinion matters to us!
par un voyageur de Edmonds
Publié le 4 août 2024 sur Expedia
Decent hotel for the price. Staff was very pleasant and helpful. We were placed in a room on the first floor, which was pretty noisy, especially in the mornings as they prepared breakfast.
Commentaires de Gestion de l’hôtel
9 août 2024 par MAC, Gestion de l’hôtel
Thank you for taking time to review your stay Kathleen! When you stay with us again, please let us know you'd prefer not to be close to the kitchen. We can always find you a room farther down the hall so the noise won't be so bad, or we can put you upstairs. I apologize about the noise and hope it doesn't deter you from stopping by in the future!
par un voyageur
Publié le 29 juill. 2024 sur Expedia
The staff was welcoming and the breakfast was good for our family. Our room on the 2nd floor near the stairs (no elevators) was very musty smelling and the room was humid. I asked about changing rooms, and they said they are all the same due to the recent humid weather. There were mold spots on the vent of the a/c unit- which I cleaned off. I asked for a dehumidifier, and they did not any any. The room and lobby appeared recently renovated in most areas, but there were several drywall cracks, gaps in the bathroom tiles, and a new- but cracked, bathroom sink. One sheet of drywall above one of the beds had not been installed properly- or had fallen a bit and was sagging down about 1/2 inch.
Commentaires de Gestion de l’hôtel
30 juill. 2024 par MAC, Gestion de l’hôtel
Thank you for taking time to review your stay Jodi! We are aware of the humidity and are investing in some dehumidifiers. I'm so sorry we didn't have one for your use during your stay. I have forwarded your review to the head of our maintenance staff and have them looking in to the structural damages you've listed. We truly appreciate you bringing that to our attention! If you have any other suggestions on how we can improve your next visit, please feel free to contact us. Your opinion matters!
par un voyageur
Publié le 29 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 août 2024 par MAC, Gestion de l’hôtel
Thank you for taking time to review your stay with us Kathleen. If you have any suggestions on how we can improve your next stay, please feel free to contact us. Your opinion matters to us!
par un voyageur
Publié le 22 juill. 2024 sur Expedia
If I were to ever be in this area again, I wouldn’t mind staying here another time. Affordable. Breakfast is mid but what can you expect?
Commentaires de Gestion de l’hôtel
24 juill. 2024 par MAC, Gestion de l’hôtel
Thank you for taking time to review your stay Beezus! We are so glad you enjoyed your stay, and I hope you do make it back to see us again!
par un voyageur
Publié le 21 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 août 2024 par MAC, Gestion de l’hôtel
Thank you so much for taking time to review your recent stay with us Shannon! We are thrilled to hear you enjoyed your visit and look forward to seeing you again!
