Note fondée sur 272 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,1 Service et personnel
3,9 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 15 sept. 2024 sur Hotels
Check in was fine.
Second day we were there my son left clothes in the bathroom floor and slipped as soon as he fail. We received a phone call from the front desk with the owner or staff member telling saying “are you up there putting holes in my wall” I explained what happened and apologized for the noise. He responded by saying “I need to come up there and check the room, and possibly call the police because I believe you are beating your son!”
I told him no he wasn’t coming to my room especially while my children are getting dressed.
Shortly after the toilet got stopped up and I asked to use the plunger. He called 5 times requesting me to bring it down after I told him I was going to bring it down once my family and are we leaving to enjoy our evening with the next 30mins.
He knocked on the door accused me of smoking ( which I don’t not nor do my underage children)
I’ve never received such treatment especially at at low star rating of a hotel especially when it’s clearly drug users that clearly live on the property which I’ve witness them
Out in the gravel parking lot myself during my stay. I’ll never again book this place it will not even be a last resort!
I’ve never been treated in such manner and my family and I do a lot of traveling, by far worse staff I’ve encountered in some time.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for taking the time to share your experience. We are truly sorry to hear about the issues you faced during your stay, especially regarding your interactions with our staff. This is not the level of service we strive to provide. Your concerns about safety and cleanliness are taken seriously, and we will investigate this matter thoroughly. We appreciate your feedback, as it helps us improve. We hope you will consider giving us another chance in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 9 sept. 2024 sur Expedia
You would think that if a clothes rack was ripped off the wall, they would store it somewhere else. They just left it in the room while putting a portable clothes rack in its place.
Black mold around tub (simple fix, spray Miracle Mist and it is gone, no rubbing).
Luke warm water no matter how long you ran it. Must be set that way to save money since only 3 cars were in the parking lot.
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Guest,Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay, including the clothes rack and the mold. Your comments are valuable and will be addressed with our maintenance team to ensure improvements are made. We appreciate your insights and hope to provide a better experience in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 7 sept. 2024 sur Hotels
Parking lot lighting needs improvement.
More spaces near the front door would help.
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Guest,Thank you for your valuable feedback regarding the parking lot lighting and space availability. We appreciate your suggestions and will consider them as we work to enhance our facilities. We hope to welcome you back soon!Sincerely, Hotel Manager
par un voyageur
Publié le 15 août 2024 sur Expedia
Gentleman that checked me in was super nice and easy process. Very clean room I enjoyed my stay.
Commentaires de Gestion de l’hôtel
28 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your wonderful review, Jane! We’re thrilled to hear that you had a 5 out of 5 experience during your stay. It’s great to know that the check-in process was smooth and that our staff made a positive impression on you. We take pride in maintaining clean rooms, and we’re glad you enjoyed your stay overall. Your feedback is invaluable, and we look forward to welcoming you back for another great experience!Sincerely, Hotel Manager
par un voyageur
Extremely dated!!!!
Publié le 25 juill. 2024 sur HotelsThe bed was no better than sleeping on the floor. The coverlet had some kind of big stain on it. The parking lot had pot holes that were terrible. There was never anyone at the front desk you had to use a call button to get someone. No breakfast service. And the water in the shower was only lukewarm. The towels are paper thin.
Commentaires de Gestion de l’hôtel
28 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your feedback, Debora. We sincerely apologize for your experience during your stay. We are sorry to hear that you found the hotel extremely dated and that the bed comfort was inadequate. The stained coverlet and lukewarm shower water are unacceptable, and we will address these issues immediately.We also regret the condition of the parking lot and the lack of staff availability at the front desk. Your comments about the absence of breakfast service and the thin towels are noted, and we will work on improving these aspects. We appreciate your insights and hope to provide a better experience in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 11 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your review, Beth Ann! We appreciate your rating of 8 out of 10. It’s great to hear that you found your stay to be convenient and that you enjoyed the comfortable room. We strive to maintain clean linens and towels for our guests, and we're glad that met your expectations.Your feedback is valuable to us, and we hope to make your next visit even better. We look forward to welcoming you back soon!Sincerely, Hotel Manager
par un voyageur
Publié le 10 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
28 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your review, Kim! We appreciate your rating of 4 out of 5. It’s great to hear that you found your stay to be convenient and enjoyed the easy parking right in front of your room. We’re also glad that you appreciated the clean linens and towels.Your feedback is important to us, and we hope to enhance your experience even further on your next visit. We look forward to welcoming you back soon!Sincerely, Hotel Manager
par un voyageur
Publié le 9 juin 2024 sur Hotels
par un voyageur
Publié le 9 avr. 2024 sur Hotels
par un voyageur
Publié le 1 avr. 2024 sur Hotels
