Note fondée sur 23 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,0 Service et personnel
4,1 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publicité mensongère
Publié le 28 août 2019 sur HotelsPas de ponton
Maison isolée
Problème de climatisation
Commentaires de Gestion de l’hôtel
10 oct. 2019 par Manager, Gestion de l’hôtel
Following your complaint we acknowledge the confusion in the new listing and have now corrected it to avoid anyone else choosing the wrong property in error.
Recommandé
pour Tout le mondepar un voyageur
Hotel très accueillant cadre magnifique
Publié le 16 août 2015 sur ExpediaHotel privilégie en terme d'emplacement très bien entretenu
Commentaires de Gestion de l’hôtel
12 avr. 2016 par Manager, Gestion de l’hôtel
Merci pour prendre le temps pour écrire une revue. Heureux d'entendre que vous aviez un bon moment. J'espère vous revoir.
par un voyageur
Publié le 1 janv. 2023 sur Hotels
par un voyageur
Publié le 28 nov. 2020 sur Expedia
par un voyageur
Not Happy
Publié le 13 mars 2020 sur HotelsUpon check in we were shown a basement room which was not what we booked (terrible )we booked cleopatra villas the Harbour and we got this ,there was hardly any service and we had a construction sight outside our door at 8 veery day (not happy) the noise from the ajoining room was bad ,over all not a good stay ..what wean wrong with the booking ????
Commentaires de Gestion de l’hôtel
17 mars 2020 par Manager, Gestion de l’hôtel
Angela’s booking was made in Nov-2019, when she chose the cheapest apartment option but on arrival in Mar-2020 expected the most expensive option. As there was no response to any of my earlier correspondence sent to Angela, I anticipated there may be a communication issue on arrival, especially since Angela was coming from a non English speaking country. To resolve the issue Angela was immediately upgraded to a much larger apartment, with a better sea-view at no extra cost and during her stay appeared to be very happy. I personally made daily checks to ensure that all was well and assisted with all request for tours and transport. Unfortunately, against my advice, Angela went and bath on an end of the beach which has big waves this time of the year and was red flagged. From Angela’s personal account, whilst she had her back to the sea a big wave knocked her over and she had to be rescued to avoid drowning. The beach experience left Angel with a swollen leg and limping for the rest of her holiday, which added to her initial booking error/issue led to a not very enjoyable holiday. Some finishing work was being done to the exterior of building next door, which I received no complaints about from Angela or other guests in the remaining apartments; so am surprised at seeing it mention in Angela’s review. We attempt to speak daily to our guests, to quickly address any issues and offer tips and advice, to help them have a pleasant experience.
par un voyageur
Publié le 2 déc. 2019 sur Expedia
Commentaires de Gestion de l’hôtel
5 déc. 2019 par Manager, Gestion de l’hôtel
Happy to hear that you were very satisfied with your stay at our property. Hope to see you again on a return visit.
par un voyageur
The Harbour
Publié le 27 nov. 2019 sur HotelsWe actually stayed in The Harbour as work was being done at Cleopatra Villas.
Our stay was fantastic, apartment was very clean light and bright, the staff were very friendly and helpful. Really enjoyed it and would stay again
Commentaires de Gestion de l’hôtel
27 nov. 2019 par Manager, Gestion de l’hôtel
Thank you for staying with us. Happy to hear that you had a fantastic stay and found our staff friendly and helpful. We try and maintain a high standard in all our properties to ensure a great guest experience.
par un voyageur
Publié le 23 août 2019 sur Expedia
Great location and close to amenities. Owner and staff are excellent and accommodating. The room I received however, did leave a little to be desired and needed upgrading.
Commentaires de Gestion de l’hôtel
3 sept. 2019 par Manager, Gestion de l’hôtel
We always try to ensure that our guests are happy. We have a wide range of apartments with varying facilities and price. We acknowledged you having made an incorrect choice of apartment, and upgraded you on arrival at a generously discounted price. You was very happy with the upgrade, but the wording of your review is a little misleading.
par un voyageur
excellent
Publié le 5 juin 2019 sur HotelsMy stay was incredible. The location is perfect the room was excellent and the service was wonderful.
Commentaires de Gestion de l’hôtel
2 juill. 2019 par Manager, Gestion de l’hôtel
It gives me great pleasure to hear that our guests had an excellent experience whilst staying at our property. We make ongoing improvements to our property to ensure that even returning guest will continue to enjoy the experience.
par un voyageur
Publié le 15 janv. 2019 sur Expedia
A really beautiful and spacious place! The manager is extremely friendly and even checked on us in the morning after knowing that we had gone out partying for the night! I highly recommend this property!
Commentaires de Gestion de l’hôtel
16 janv. 2019 par Manager , Gestion de l’hôtel
Thank you for posting a review and happy to read that you had a pleasurable stay at our property. We look forward to hosting you again in any future visit to Rodney Bay.
