Ratings based on 935 Guest Reviews
Hear it directly from our travellers
3.9 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Oct. 3, 2024 on Expedia
Comment from Hotel Management
Oct. 8, 2024 by Gerente, Hotel Management
Buenas tardes estimada Lola,Primero que nada quisiera agradecerle por tan buena calificación, espero que su estancia haya sido agradable y si tuvo algún detalle, no dude en comentarlo para darle seguimiento, esperamos volverla a ver en esta su casa.
by A traveller
Posted Sep. 4, 2024 on Expedia
Great
Comment from Hotel Management
Sep. 6, 2024 by Gerencia, Hotel Management
Estimado Albert,Gracias por tomarse el tiempo para calificarnos, es un placer saber que nuestro servicio fue acorde a lo que imaginó, esperamos verlo de vuelta en esta su casa.Saludos
by A traveller from Nogales
Posted Aug. 19, 2024 on Expedia
I took this hotel because your promo said we have shuttle from Airport, this never happens. don't mention this service If you don't have it
Comment from Hotel Management
Sep. 6, 2024 by Manager, Hotel Management
Dear Alejandro:We sincerely apologize for any inconvenience caused by the misunderstanding regarding airport transportation. We understand that our website indicated this amenity, and we regret that we were unable to provide it for your stay.To clarify, our airport transportation service requires a prior reservation to ensure availability. Unfortunately, it seems that this specific detail was omitted from the booking information.We are taking immediate steps to rectify this issue and prevent similar occurrences in the future. Please let us know if there's anything else we can do to make your stay more enjoyable.
by A traveller
Posted Aug. 15, 2024 on Expedia
Comment from Hotel Management
Aug. 16, 2024 by Gerencia, Hotel Management
Estimado Jorge, A nombre de todo el personal de nuestro hotel quisiera agradecerte por la muy buena calificación que nos otorgó.Estamos muy contentos de haberle servido como se merece y esperamos verlo pronto por esta, su casa.Saludos
by A traveller
Posted Jul. 29, 2024 on Expedia
I check in between 9:30pm& 10pm as soon I get my room the only thing I need is to rest because i got a flight at 6am so I was sleeping when I heard that some one was trying to open the door that wakes me up and I lay my body in to the door cuz the person open the door but also the door was locked by inside with the chain lock then I decided to open the door and see what’s going on and there was a man saying that he was told to go and check the room that was very weird to me cuz that never happens to me before at any hotel after that situation I couldn’t sleep any moré. besides that now I’m worry as they also took a copy of my passport I know international stays at hotels they do that but at this location makes me think a lot.
Comment from Hotel Management
Jul. 29, 2024 by Manager, Hotel Management
Dear Carlos,We are truly sorry to hear about the unpleasant experience you had during your stay at our City Express Junior hotel. Your safety and comfort are our top priorities, and it is unacceptable that you had to go through such an ordeal.We are taking your complaint very seriously. We will immediately launch a thorough investigation into the incident, including a review of security camera footage, interviews with staff, and an assessment of our security protocols.Regarding the copy of your passport, we inform you that it is a standard procedure in most international hotels for administrative purposes. However, we understand your concern and assure you that your personal data is protected in accordance with our privacy policies.We apologize again for the inconvenience caused and assure you that we will take the necessary measures to prevent similar situations from happening again.We appreciate your understanding and hope to have the opportunity to regain your trust.Sincerely,
by A traveller
Posted Jul. 7, 2024 on Expedia
great hotel for the price. are not so great very noisey, busy and dirty. great staff.
Comment from Hotel Management
Jul. 24, 2024 by Gerencia, Hotel Management
Estimado Jorge:En nombre del Hotel City Express Junior, queremos expresarle nuestro más sincero agradecimiento por su excelente calificación, tambien agradecemos sus comentarios que nos hacen tener una mejora continua y así poderle ofrecer nuestros servicios como se lo merece.
by A traveller
Posted Jun. 28, 2024 on Hotels
Comment from Hotel Management
Jul. 3, 2024 by Gerencia, Hotel Management
Estimado Ali,Nos sorprende saber que su reciente estancia en City Express Junior by Marriott Periférico Sur no fue del todo satisfactoria y que nos calificó con un 6 de 10. Lamentamos no haber cumplido con sus expectativas.Nos encantaría conocer más detalles sobre su experiencia para poder tomar las medidas necesarias y mejorar nuestros servicios. ¿Podría contarnos un poco más sobre qué aspectos no le satisficieron?Su opinión es muy importante para nosotros y nos ayudará a seguir ofreciendo una experiencia de alojamiento de calidad a nuestros huéspedes.Le invitamos a que se ponga en contacto con nosotros directamente en [número de teléfono] o [correo electrónico] para que podamos atenderle personalmente.Atentamente,
by A traveller
Posted Jun. 26, 2024 on Hotels
Comment from Hotel Management
Jul. 3, 2024 by Gerencia, Hotel Management
Estimada Victoria, Es para nosotros un placer haberlos atendido en esta propiedad, también agradecer la excelente calificación que nos pone, nos hace seguir mejorando.Muchas gracias
by A traveller
Posted Jun. 14, 2024 on Expedia
Had reserved a few months in advance, (2 rooms) I had tried to call hotel to confirm my reservation a few days before (no one ever answered phone.) when we arrived they only found one reservation. I showed them my receipt from Expedia but that wasn’t enough. We had just flown in, so it was a little frustrating that my other family member couldn’t get her room. We left to eat (while manager looked for an email verifying my reservation. We came back in the evening (in between all of this , called Expedia, they were going to move us to another hotel, they also tried to reach hotel.) Finally thanks to the evening staff, they found the paperwork and we were given the other room. I wanted to thank them when we checked out, but it seems they thought I was going to say something different. I was glad it worked out. The manager never came out to apologize for the inconvenience. All of the other staff was very nice. There is a lot of construction going on right now, so getting in and out is a little challenge. Once the highway is fixed it will be nice. Would I give it another try? Yes, everyone deserves a second chance. Everything else was fine except the snag checking in.
Comment from Hotel Management
Jun. 16, 2024 by Manager, Hotel Management
Dear Rachel,We are so grateful for your feedback and are thrilled to hear that despite the initial hiccups with your reservation, we were able to resolve the situation and get you into your two rooms.We sincerely apologize for any inconvenience this may have caused you. We strive to provide impeccable service to all of our guests and take your feedback very seriously to continuously improve.We are glad to hear that you found our staff to be friendly and helpful. We are proud of our team and are pleased that your experience was positive despite the difficulties.We greatly appreciate your decision to give us another chance. We hope to have the pleasure of welcoming you back to our hotel and providing you with an even better experience on your next visit.
by A traveller
Posted Jun. 7, 2024 on Expedia
Hotel was good, the location was bad
Comment from Hotel Management
Jun. 13, 2024 by Gerencia, Hotel Management
Estimado Raymond!Muchas gracias por tomarse el tiempo para darnos su valiosa opinión, para nosotros es importante para poder mejorar nuestro servicio.Esperamos verlo de vuelta en esta su casa.
