Ratings based on 36 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
3.0 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Oct. 8, 2024 on Expedia
Property was clean and quiet, it rained a bit for a day or two and rooms were a little chilly no blanket’s available for use. Towels to shower were a few and no extras available. Sent a message to host about a few small roaches and no reply was sent back. Notified cleaning personnel and they stated they would send message until now I have not received a reply. It’s convenient to get around the place was clean and plenty of area to rest and work. WiFi was spotty and slow.
Comment from Hotel Management
Oct. 21, 2024 by Tribu Centro Histórico , Hotel Management
Estimada Srita. María Queremos expresar nuestras sinceras disculpas por el inconveniente experimentado durante su estancia con nosotros. Lamentamos profundamente que su experiencia no haya cumplido con nuestros estándares habituales de calidad y confort. Hemos tomado medidas inmediatas para abordar este problema y asegurarnos de que no vuelva a ocurrir en el futuro. Apreciamos sinceramente sus comentarios y la oportunidad de mejorar nuestros servicios. Esperamos sinceramente tener la oportunidad de darle la bienvenida nuevamente en el futuro para demostrarle nuestro compromiso con su comodidad y satisfacción.
by A traveller
Posted Jul. 23, 2024 on Expedia
The neighbors around the apartment were trying to enforce quiet hours when it wasn’t the time. They were harassing my husband and I because we had the sliding door open and our one year old was laughing and playing in the living room but apparently they didn’t want to hear that at 7pm. Very unwelcoming!
Comment from Hotel Management
Aug. 5, 2024 by Tribu Colón, Hotel Management
Estimada Srita. Marlene:Muchas gracias por su retroalimentación, lamentamos que haya tenido que experimentar esta situación en su estadía con los vecinos de alrededor. Entendemos que se haya sentido incomodada por esta razón. Sabemos que no irrespetó los horarios de silencio del apartamento, por lo que nos gustaría abordar más a detalle esta situación. Por favor no dude en volver a alojarse con nosotros, trabajamos constantemente para mejorar su experiencia. ¡Hasta pronto!
by A traveller
Failed before we even got in.
Posted Jun. 29, 2024 on HotelsHonestly I have no idea if the place was clean or well maintained. They gave me the wrong door code so I couldn’t get in. I waited for a reply but with a sick and disabled husband in tow I couldn’t wait long. I checked into another hotel a then an hour later they sent a new code. Too little too late.
by A traveller
Posted May 19, 2024 on Expedia
Comment from Hotel Management
Jun. 18, 2024 by Tribu team, Hotel Management
Muchas gracias por tu score, regresa pronto!
by A traveller from Westminster
Posted Mar. 29, 2024 on Expedia
No air conditioning no extra towels
Comment from Hotel Management
Mar. 31, 2024 by Tribu Colón, Hotel Management
Estimada María, nuestra modalidad de renta de departamento no cuenta con los servicios de un hotel por lo tanto solo se proporcionan las toallas iniciales. Respecto al AC, desde que usted reserva, puede ver con lo que si y con lo que no cuentan nuestros departamentos y usted eligió uno sin AC.
by A traveller from Chicago
Posted Nov. 13, 2023 on Expedia
The central location is ideal for walking and exploring GDL. The unit is unique, very chic, and secure. I love the indoor space as well as the private terrace! In fact, a year ago I stayed in the same building but in a different unit. The modern Bitloft building is somewhat out of place in this otherwise industrial neighborhood, but that adds to the lofty appeal. There were a few downsides, which is why I’m giving this listing a rating of only three stars out of five. Each bathroom had a half roll of used toilet paper and no extra rolls; additionally, there were no napkins or paper towels anywhere in the unit. I went out and purchased my own supplies, which are relatively inexpensive in GDL. Prior to arriving in GDL, I had spent five days in hot and humid PV (Puerto Vallarta), so I was ready to do my laundry (availability of W/D was one of the reasons I selected this unit); unfortunately, after I checked in, I found standing, murky water in the washing machine - oh no! When I notified the host, to their credit, they gave me the option to use laundry equipment in another unit in the building. Lastly, midway through my visit, I sent a message to the host asking for clean towels. I received neither a reply nor did I receive clean towels. Overall - decent experience.
Comment from Hotel Management
Jan. 12, 2024 by Tribu Colón, Hotel Management
Dear Ernie.We appreciate your comments in order to improve and offer you the service you deserve. We are sorry for the inconvenience and hope to have you back in Tribu.
by A traveller from Purepero
Posted Oct. 23, 2023 on Expedia
Comment from Hotel Management
Nov. 1, 2023 by Admin., Hotel Management
Muchas gracias! Los esperamos pronto nuevamente!
by A traveller
No clean towels
Posted Oct. 10, 2023 on HotelsWe stayed 4 nights and they didn’t want to change our towels, we had to use the same ones. The lighting in the restrooms is lousy. The communication was by text only. we would ask for toilet paper and we had to text someone else so they could approve it. The place is nice. The service is not. To enter the building you have to download an app and go thru so many steps, for us it was complicated cause I’m not too savvy.
The sofa had stains and dirty.
Comment from Hotel Management
Oct. 11, 2023 by Admin., Hotel Management
Hello Alicia! In our apartment rental model, our service is self check in and attention is remote.About the towels, they are only provided at the beginning of your stay.
by A traveller
Posted Oct. 10, 2023 on Hotels
Communication with the host was horrible asked for clean towels for 3 days without a response, used the same towel the whole time we were there
Comment from Hotel Management
Oct. 11, 2023 by Admin., Hotel Management
Hello Veronica! In our apartment rental model, our service is self check in and attention is remote.About the towels, they are only provided at the beginning of your stay.
by A traveller
Posted Sep. 14, 2023 on Expedia
Comment from Hotel Management
Oct. 4, 2023 by Admin., Hotel Management
Muchas gracias!
