Avis Aethos Saragano

It's lovely to have you with us.

Dear Marie-PierThank you for taking the time to leave a review.I just want to take the time to address you points:1. you are correct that we do not have personnel coverage 24/7 but we are here from 8am until midnight every day (expect Mondays when we close for the evening dinner service). These hours have always been adequate for our guests' needs. We often have requests outside of these hours for late suppers, early breakfasts and these are always met to satisfy the needs of the guests - you just need to let us know what you need.I totally agree with you regarding the coffee and for the next season we will be supplying nespresso coffee machines in the rooms. We will also be adding bluetooth speakers to bring some music into he rooms too!Breakfast consists of greek yogurt, homebaked bread and croissants, homemade jam, homemade cake, homemade museli, fresh fruit, cheese and meats. We also offer extras such as smoothies and free range organic eggs. If you can suggest other items to add to this selection we will gladly inform the chef.We do not have our own in house bikes but we do use a local supplier. All our services and experiences are listed on the website and these can be arranged beforehand. When renting or organising things last minute this willof course incur inconvenience and in some cases higher charges. You are fortunate that you were able to borrow a bike from our neighbouring hotel - these bikes are exclusively for their guests only so that was good that they bent this rule. They also only have 8 bedrooms whereas we have 20. We cannot obviously house bikes for all here. Just to clarify I did not say that E bikes were the only option in the area but that they are a better option given all the steep hills in the area - most of the guests renting the bikes prefer this form of bike.We apologised for the error re the wine and this has been corrected with the suppller. Thanks for pointing that out.Thank you again for your comments.

Grazie mille

Hi RolandoWhat a pleasure it was to have you all here with us - and to chat together. You are so kind with your words and they will be much appreciated by the whole team. Hope the journey home went smoothly.Best regardsPaul

Hi thereThanks so so much for your lovely comments - it was a pleasure having you here - truly hope you can pass this way again. It was lovely getting to know you all and chatting about your daily adventures. I hope the return to the normality of life has not been to hard hahaha!

Hi Mr. W. We enjoyed your coming, and I'm sorry if you got that impression from your stay; it wasn't my intention. I'm disappointed like you are about the inconveniences you had; I hope to have the chance to give you a different feeling next time you come. All the best

Grazie Jacopo, è stato un piacere avervi nostrio ospiti, arrivederci a presto