Ratings based on 17 Guest Reviews
Hear it directly from our travellers
3.9 Room cleanliness
3.6 Service & staff
3.8 Room comfort
3.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Nov. 18, 2019 on Hotels
by A traveller
Posted Nov. 1, 2019 on Hotels
by A traveller
Posted Aug. 15, 2019 on Expedia
英語を話せるスタッフがフロントのみで、あとのスタッフは中国語です。ましてや日本語を話せるスタッフはいません。中国に行ったのだから、私が中国語を勉強して行くべきでしたが…。
あとプールが敷地内にあったのですが、ホテルとは別の建物に移動して受付をしなくてはならず、気軽に利用するには不便です。
by A traveller
Very bad experience and Poor HK Customer Service
Posted Jul. 31, 2019 on HotelsVery bad experience and very disappointed for the HK Customer Service -
When I booked the room, I selected "pay in the hotel", but the Hotels.com already charged me for the room fee immediately. This is NOT NORMAL! Normally it should be authorization only, instead of a real charge!
Then when I checked out the hotel, hotel charged me again.
When I called the HK Customer Service, the people was not helpful, not polite. Through the email communication, they said the HOTEL will refund me in 7-15 days.
Now it's 7 days away from my check-out and 19 days away from my booking, I haven't got the refund! And I don't know when I will be refund!
Very bad!
by A traveller
Posted Apr. 4, 2019 on Hotels
체크인시 굉장히 어설픈 업무처리입니다.
by A traveller
Posted Mar. 4, 2019 on Hotels
by A traveller
Posted Mar. 1, 2019 on Hotels
第一点很方便，距离火车站很近，只要走路8分钟混沌，整体服务很好。
by A traveller
Posted Nov. 21, 2018 on Expedia
とｋとくにあとくにありません
by A traveller
Posted Nov. 10, 2018 on Hotels
從訂房道入住都沒什麼問題，但隔天要去吃早餐時，居然無法進入用餐，原因是有人冒用我的名字去用餐！
by A traveller
Posted Sep. 9, 2018 on Expedia
