Note fondée sur 191 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,3 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 17 sept. 2024 sur Hotels
Desperately needs a refurb. Used to stay here regularly and was looking forward to going back. Very surprised Mariott Bonvoy allowed this hotel to get so run down. Some staff are trying to still give great service but generally they are not interested.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Jack He, Gestion de l’hôtel
Dear valued guest, we apologize for the inconveniences you experienced during your stay here. We will pay greater attention to facilities maintenance and upkeep. Meanwhile, please understand that we have been following up closely on a refurb plan. Although the timeline is still under discussion, we do not forget our guests' needs for a renovated property. We are looking forward to seeing you again at Sheraton Dongguan Hotel. We wish you a pleasant journey.
par un voyageur
Publié le 27 juill. 2024 sur Hotels
浴缸漏水，用完後浴室地面水浸。浴室設備舊，有蚊虫，不大清潔感覺。
Commentaires de Gestion de l’hôtel
27 juill. 2024 par Jack He, Gestion de l’hôtel
尊敬的客人，对于您在入住期间所出现的问题，我们深表抱歉。您的反馈已分享给酒店相关部门跟进，关于房间浴缸漏水，酒店工程部会落实持续性维保计划，确保设施设备状态良好；关于蚊虫问题，鉴于近期天气炎热，蚊虫较多，酒店会加强消杀力度，做好蚊虫防范的措施。再次感谢您的反馈，希望您下次入住会继续选择东莞喜来登，让我们为您打造更好的入住体验。
par un voyageur
FARAD
Publié le 17 juill. 2024 sur HotelsThe hotel is very good in a very convenient location. The staff were very helpful. On my arrival the receptionist girl Cindy was very helpful. Breakfast was very good. Cleaning of the rooms need to be improved
Commentaires de Gestion de l’hôtel
17 juill. 2024 par Jack He, Gestion de l’hôtel
Dear valued guest, thank you for your feedbacks. We appreciate your recognition of our staff Cindy. As always, we commit to providing exceptional service for our guests. It is also motivating for us to know that our breakfast met your satisfaction. In regards to room clealiness, we will pay special attention to quality control and we hope that you will be satisfied with our rooms when you come here next time. We wish you a pleasant journey and a wonderful day!
par un voyageur
Publié le 3 juill. 2024 sur Hotels
동관지역에서는 꽤 괜찮은 호텔이건만, 오래된 건물, 낡은 공조시설로인해 썩 만족하진 못했습니다.
호텔에 들어가는순간 오래된 대 목욕탕 들어간듯한 냄새가 나는데, 방에서도 납니다.
그것 말곤 만족.
Commentaires de Gestion de l’hôtel
5 juill. 2024 par Jack He, Gestion de l’hôtel
Dear valued guest, we apologize for the unpleasant experience you have had at our property. We will strengthen our efforts to maintain our facilities and pay great attention to the freshness of smell. Once again, we sincerely hope to extend our apology to you. We wish you a pleasant journey. See you next time. Have a great day!
par un voyageur
Good quality for hotel to stay in DG
Publié le 19 juin 2024 sur HotelsQuite and clean
Commentaires de Gestion de l’hôtel
19 juin 2024 par Jack He, Gestion de l’hôtel
Dear valued guest, thank you for your comments. We will stay committed to on-brand service for every guest. We are looking forward to seeing you next time. Have a great day!
par un voyageur
Publié le 17 juin 2024 sur Expedia
It is good
Commentaires de Gestion de l’hôtel
18 juin 2024 par Jack He, Gestion de l’hôtel
Dear valued guest, thank you for your recognition. We are committed to provide on-brand service for our associates. We are looking forward to seeing you next time and we wish you a pleasant journey. Have a great day!
par un voyageur
Publié le 4 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 juin 2024 par Jack He, Gestion de l’hôtel
Dear valued guest, thank you very much for your recognition and commendation. We will continue with our service standards and commitment to excellence. We are looking forward to seeing you again. Have a great day!
par un voyageur
Publié le 28 mai 2024 sur Expedia
Location
Commentaires de Gestion de l’hôtel
29 mai 2024 par Jack He, Gestion de l’hôtel
Dear valued guest, thank you for choosing Sheraton Dongguan. We apologize that our location does not meet your expectation. However, we sincerely hope that our service and facilities can redeem the unpleasant experience associated with location. We are looking forward to seeing you next time. Have a great day!
par un voyageur
Publié le 30 avr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 mai 2024 par Jack He, Gestion de l’hôtel
Dear guest, thank you for staying at Sheraton Dongguan Hotel. Your recognition and affirmation of the hotel's service is the biggest inspiration for the hotel, and we will wholeheartedly put every service detail in place to continue to create a wonderful stay for you and other guests. We sincerely look forward to your next stay, sincerely wish you a happy life.
par un voyageur
Publié le 15 avr. 2024 sur Hotels
宿泊した部屋がカビ臭く、修繕が必要に感じました。
Commentaires de Gestion de l’hôtel
17 avr. 2024 par Jack He, Gestion de l’hôtel
Dear valued customer, your comments have been noted and we will pay extra attention to the defects in our service and facilities. Please trust we will commit to improve and prepare ourselves to make your next visit pleasant and memorable. We wish you a pleasant journey.
