Ratings based on 190 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
FARAD
Posted Jul. 17, 2024 on HotelsThe hotel is very good in a very convenient location. The staff were very helpful. On my arrival the receptionist girl Cindy was very helpful. Breakfast was very good. Cleaning of the rooms need to be improved
Comment from Hotel Management
Jul. 17, 2024 by Jack He, Hotel Management
Dear valued guest, thank you for your feedbacks. We appreciate your recognition of our staff Cindy. As always, we commit to providing exceptional service for our guests. It is also motivating for us to know that our breakfast met your satisfaction. In regards to room clealiness, we will pay special attention to quality control and we hope that you will be satisfied with our rooms when you come here next time. We wish you a pleasant journey and a wonderful day!
by A traveller
Posted Jun. 17, 2024 on Expedia
It is good
Comment from Hotel Management
Jun. 18, 2024 by Jack He, Hotel Management
Dear valued guest, thank you for your recognition. We are committed to provide on-brand service for our associates. We are looking forward to seeing you next time and we wish you a pleasant journey. Have a great day!
by A traveller
Posted Jun. 4, 2024 on Hotels
Comment from Hotel Management
Jun. 6, 2024 by Jack He, Hotel Management
Dear valued guest, thank you very much for your recognition and commendation. We will continue with our service standards and commitment to excellence. We are looking forward to seeing you again. Have a great day!
by A traveller
Posted May 28, 2024 on Expedia
Location
Comment from Hotel Management
May 29, 2024 by Jack He, Hotel Management
Dear valued guest, thank you for choosing Sheraton Dongguan. We apologize that our location does not meet your expectation. However, we sincerely hope that our service and facilities can redeem the unpleasant experience associated with location. We are looking forward to seeing you next time. Have a great day!
by A traveller
Posted Apr. 3, 2024 on Hotels
very helpful staff especially a nice girl Cindy at reception
Comment from Hotel Management
Apr. 6, 2024 by Jack He, Hotel Management
Dear valued guest, thank you for your recognition. We will keep up our service standards and deliver exceptional stay experience to all the guests. Have a nice journey. See you next time.
by A traveller
Posted Mar. 6, 2024 on Hotels
very friendly 28th executive floor reception and very nice doorman. They provide a good suggestion for me to visit around.
Comment from Hotel Management
Mar. 11, 2024 by Jack He, Hotel Management
Dear valued guest, thank you for your comments. We wish you a pleasant journey. Please do come again and stay here. Let us provide you with consistently good service. Have a great day.
by A traveller
Posted Aug. 30, 2023 on Expedia
Comment from Hotel Management
Sep. 4, 2023 by Kei Deng, Hotel Management
Dear guest, thank you for staying at Sheraton Dongguan Hotel. Thank you for your recognition and review of the hotel service, your affirmation is the biggest inspiration for the hotel. We will put every detail of our service into place and continue to create a wonderful stay for you and other guests. We sincerely look forward to your next stay, sincerely wish you a happy life.
by A traveller
Posted Apr. 29, 2023 on Hotels
Comment from Hotel Management
Aug. 4, 2023 by Kei Deng, Hotel Management
Dear guest, thank you for staying at Sheraton Dongguan Hotel. Thank you for your recognition and review of the hotel service, your affirmation is the biggest inspiration for the hotel. We will put every detail of our service into place and continue to create a wonderful stay for you and other guests. We sincerely look forward to your next stay, sincerely wish you a happy life.
by A traveller
Posted Dec. 23, 2019 on Hotels
Comment from Hotel Management
Dec. 27, 2019 by Kathy, Hotel Management
Thank you very much for having chosen our hotel for your recent visit to Dongguan. we would like to thank you for having taken the time to share your experience. Great to see you enjoyed your stay with us and we will share you positive feedback with our team members for encouragement. Please feel free to contact me directly for any future reservations or if we can be of any further assistance.
by A traveller
Posted Dec. 21, 2019 on Hotels
Comment from Hotel Management
Dec. 27, 2019 by Kathy, Hotel Management
Thank you for taking your valuable time to post your enjoyable stay experience of our hotel.
It is through continuous feedback, from guest like yourself, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests' expectations.
We will be delighted to share your very positive and constructive feedback with the team. These will certainly encourage the team to improve the quality of our services to better meet the needs and better still to exceed the expectations of all our guests.
