Note fondée sur 137 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,9 Propreté de la chambre
4,8 Service et personnel
4,6 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 10 sept. 2023 sur Hotels
Deuxième séjour à l'hôtel Bosko ; ce lieu est magique
Commentaires de Gestion de l’hôtel
10 sept. 2023 par Laura R., Gestion de l’hôtel
Thank you very much for taking the time to rate your stay with us, we are pleased to know that with each visit you take part of the essence of this magical place, it was a pleasure to have received your visit and we hope to see you back again.
par un voyageur
Exceptionnel
Publié le 4 déc. 2022 sur HotelsTout est absolument parfait, l'accueil, le service, les installations. Le lieu est splendide et les habitations sont identiques aux photos.
Commentaires de Gestion de l’hôtel
5 déc. 2022 par Juan Ramirez, Gestion de l’hôtel
Merci beaucoup de nous avoir fait part de votre expérience au BOSKO. Nous sommes ravis d'apprendre que nous avons répondu à vos attentes et que vous nous décrivez comme un lieu "exceptionnel".Ce fut un plaisir de recevoir votre visite et nous nous réjouissons de votre retour.
par un voyageur
Publié le 26 août 2024 sur Expedia
Let's begin with the positive aspects. The property itself is charming, and the staff are friendly, professional, and very accommodating. Upon our arrival, the room was immaculate, with the AC and hot tub already running, which was a nice touch.
However, there were several drawbacks. The service was extremely slow; it took 45 minutes and two follow-up calls for our cocktails to be delivered. Considering the property has only 10 rooms, this level of service is unacceptable. Additionally, it gets very cold at night, and the only source of warmth is heated blankets. Unfortunately, our blankets were not functioning, and despite calling for assistance, it took over 40 minutes and again two calls for maintenance to arrive.
Lastly, while the heavy rain during our stay was beyond the hotel's control, it significantly impacted our experience. The noise from the rain on the tent was so loud that it made sleeping difficult. It would have been helpful if the hotel had warned us about the potential for water to seep into the tent and advised us not to place our luggage near the edges (some of our belongings got wet). Providing earplugs could also have been a thoughtful addition.
In summary, while the hotel has potential, it fell short of expectations, especially given its high price point for Colombia. I was disappointed that the service did not meet the standard I anticipated.
Commentaires de Gestion de l’hôtel
26 août 2024 par Laura R., Gestion de l’hôtel
Saheed thank you very much for taking the time to rate your stay with us, we are sorry to hear that we did not meet your expectations, however we are a little surprised that during the various interactions with the customer service team you did not express your dissatisfaction, we would have loved to improve your experience. we appreciate the feedback and regret any inconvenience you may have experienced, we will take the necessary corrections to continue creating memorable experiences for our visitors.
par un voyageur
Publié le 25 août 2024 sur Expedia
Just perfect
Commentaires de Gestion de l’hôtel
25 août 2024 par Laura R., Gestion de l’hôtel
Thank you very much for taking the time to rate your experience at Bosko. It fills us with joy to know that your stay with us was perfect and you enjoyed every detail. It was a pleasure to have you here and we look forward to your return.
par un voyageur
Publié le 21 août 2024 sur Expedia
Excelente lugar para descansar y pasar un buen tiempo en pareja
Commentaires de Gestion de l’hôtel
22 août 2024 par Juan Ramirez, Gestion de l’hôtel
Muchas gracias por calificar su experiencia en BOSKO, nos llena de alegría saber que cumplimos con sus expectativas y que disfrutaron su paso por este mágico territorio.
par un voyageur
Publié le 4 août 2024 sur Expedia
Excelent
Commentaires de Gestion de l’hôtel
5 août 2024 par Juan Ramirez, Gestion de l’hôtel
Thank you very much for giving us the best rating, it fills us with joy to know that we met your expectations and that you enjoyed your stay in this magical territory to the fullest
par un voyageur
Publié le 31 juill. 2024 sur Expedia
Beautiful place, very relaxing. The Staff was amazing. If you want a beautiful place where you can connect with nature and relax, this is it! We’ll definitely go back!
Commentaires de Gestion de l’hôtel
1 août 2024 par Juan Ramirez, Gestion de l’hôtel
Thank you for your lovely review, We are delighted to hear that you found our place beautiful and relaxing, and that our staff made a positive impression on you. It’s wonderful to know that you enjoyed connecting with nature here. We can’t wait to welcome you back for another great experience!
par un voyageur
Publié le 31 juill. 2024 sur Expedia
Excelente atención de todos
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Laura R., Gestion de l’hôtel
Adan le agradecemos muchisimo por tomarse el tiempo de calificar su experiecia con nosotros, nos complace saber que se sintió bien atendido por parte de todo el equipo, fue un placer haberlos recibido y esperamos su pronto regreso.
par un voyageur
Publié le 29 juill. 2024 sur Expedia
One of the best experiences I've had travelling. Glamping at its best. Great staff and on time services. 5 stars
Commentaires de Gestion de l’hôtel
1 août 2024 par Juan Ramirez, Gestion de l’hôtel
Thank you so much for your wonderful review. We are thrilled to hear that you had one of the best experiences traveling with us and that you enjoyed our glamping services. It’s fantastic to know that our staff and services met your expectations. Your 5-star rating means a lot to us. We look forward to welcoming you back for another exceptional stay!
par un voyageur
Publié le 12 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
14 juill. 2024 par Laura R., Gestion de l’hôtel
Le agradecemos mucho por tomarse el tiempo de calificar su estancia con nosotros, nos complace saber que toda la experiencia fue de su agrado. Esperamos tenerlos aquí nuevamente.
