Ratings based on 364 Guest Reviews
Hear it directly from our travellers
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Apr. 1, 2024 on Expedia
Friendly staff
Comment from Hotel Management
Apr. 1, 2024 by Christian M, Hotel Management
Thank you for your comments, hope to see you back soon.
by A traveller
Posted Mar. 31, 2024 on Expedia
This property is a must when staying in Guatemala City. The staff went above and beyond to make sure I was taken care of. They provided excellent communication in arranging transportation. The hotel is beautiful and very clean!
Comment from Hotel Management
Apr. 1, 2024 by Christian M, Hotel Management
Thank you for your feedback, we truly appreciate when our guest provides us with their comments. It was a pleasure and please we truly hope to see you back soon. Always a great pleasure.
by A traveller
Posted Mar. 23, 2024 on Hotels
Comment from Hotel Management
Mar. 26, 2024 by Christian M, Hotel Management
Muchas gracias por su comentario, esperamos tenerle en casa nuevamente.
by A traveller from New York
Posted Mar. 21, 2024 on Expedia
Really nice hotel but I booked a king size and they gave me two double beds because they were full. Why do they sell king?
Comment from Hotel Management
Mar. 21, 2024 by Christian M, Hotel Management
Thank you for your feedback, please accept our apologies for not receiving your king bed. Next time please let us know in advance so we can make sure you receive your reserved room.
by A traveller from PINGREE GROVE
Posted Mar. 18, 2024 on Expedia
Staff friendly and extremely helpful.
Comment from Hotel Management
Mar. 18, 2024 by Christian M, Hotel Management
Thank you for your feedback, we truly hope to see you back soon here with us.
by A traveller from PINGREE GROVE
Posted Mar. 17, 2024 on Expedia
Staff friendly and clean.
Comment from Hotel Management
Mar. 18, 2024 by Christian M, Hotel Management
Thank you for your feedback, we hope to see you back soon here with us.
by A traveller
Posted Mar. 10, 2024 on Expedia
Comment from Hotel Management
Mar. 11, 2024 by Christian M, Hotel Management
Gracias por su retroalimentación, estamos a sus respetables órdenes.
by A traveller
Posted Feb. 26, 2024 on Expedia
Airplane noise was high
Comment from Hotel Management
Feb. 26, 2024 by Christian M, Hotel Management
Thank you for your feedback, we appreciate your comments and we truly hope to see you back soon.
by A traveller
Posted Feb. 22, 2024 on Expedia
Everything I plan came out good
Comment from Hotel Management
Feb. 23, 2024 by Christian M, Hotel Management
Thank you for your feedback, we truly hope to see you back soon.
by A traveller
Posted Feb. 22, 2024 on Hotels
Comment from Hotel Management
Feb. 23, 2024 by Christian M, Hotel Management
Thank you for your feedback
