Note fondée sur 3 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,7 Propreté de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 16 oct. 2023 sur Expedia
We loved the location as it was close to everywhere we planned on visiting and it was nice to have a location with a hot tub to enjoy. The pillows were amazing! The problem with this location is that it is right across from a vineyard and it was harvest season and we got little to no sleep due to the ongoing activity. Workers were driving up and down the road with tractors and in the vineyard there were harvesters with spotlights so it was very busy. The cabin furniture could use some updating and the kitchen and living room area has a very unpleasant smell.
par un voyageur
Absolutely filthy - and unprofessional management
Publié le 18 juill. 2023 sur HomeAwayThis place was absolutely filthy, dried throw up rolled up into blankets, what looked to be poop smeared on the bathroom door and floor, cigarette smoke filled bedding as well as butts everywhere and that’s just the most note able. Something horrible must have happened at this property. All the reviews before my stay were good. There is a third party company managing the property now and it seems to be some type of scam. It was late when my friend and I arrived so we didn’t see the degree of filth until we woke up the next morning. By that time the window that VRBO will do anything had lapsed. The property manager said they would issue me a refund after I sent pictures but stopped responding to all of my correspondence when I clarified it would be a full refund. They never refunded a cent. I tried to get VRBO to intervene but all they would do is send an email and tell me I have to wait for the property manager to ‘do the right thing’, which they never did.
Commentaires de Gestion de l’hôtel
3 août 2023 par VrboOwner, Gestion de l’hôtel
We apologize for any issues you experienced in communicating with a member of our team, as well as any personal touch you found lacking. We apologize if you felt the home was not on par with our cleanliness standards and for any issues you encountered during your stay. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We also appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider and rectify the issues. We truly hope to have the opportunity to impress you in the future.
par un voyageur
Great little cottage
Publié le 2 janv. 2023 sur HomeAwayBeautiful views, nicely decorated, and all conveniences, except know if you go that you have to go outside to get from the kitchen/living room dining area to the bedrooms and bathroons. Since it was raining the whole time we visited, a little inconvenient. But hot tub was nice, but could not get it hot enough. And could not get the TV to work at all - would not work with the remote provided, even though we were told there was no tv service, only DVD's . Really wanted to watch a DVD one night, but no matter what we tried, no go. Also know, cute woodstove in living room, but no firewood provided. Luckily, we brought our own. Would really like to hear back from a real person to know that might address the problems in case we want to come again.
Commentaires de Gestion de l’hôtel
20 juin 2023 par VrboOwner, Gestion de l’hôtel
Thank you for you review, Lori. We sincerely apologize for the inconvenience that you have experienced during your stay. We strive for a standard of excellence in ensuring the home is clean and accommodating for our guests. We will continue to work with both our local staff and homeowner to make improvements to this home. We do hope we have another chance to host your next stay. Thank you.