Note fondée sur 284 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,2 Service et personnel
4,2 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 9 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 oct. 2024 par Naveed, Gestion de l’hôtel
Hope you had a good stay - We appreciate you staying with us - hope to see you again soo.
par un voyageur
Publié le 7 sept. 2024 sur Expedia
The property is listed as a 3 star hotel. It is far from it. While the staff was very kind and helpful, the property is extremely run down and looks more like barracks than the nice hotel one would surmise by looking at the pictures on the website.
Commentaires de Gestion de l’hôtel
18 oct. 2024 par Naveed, Gestion de l’hôtel
Andrea, We are sorry about your experience. We are a large property and there are a couple of units that we are working on upgrading. On a full weekend that was the only unit available or we would have gladly moved you to a newer units. We credited the whole nights stay upon your comments and before you even left. Hope you give us a chance and stay with us again -
par un voyageur
Publié le 25 août 2024 sur Expedia
The property is definitely very Walkable to all of downtown Guerneville, the shopping and the restaurants. The outside of the property seems a little rundown. Our room was very modern and very clean.
Commentaires de Gestion de l’hôtel
18 oct. 2024 par Naveed, Gestion de l’hôtel
Thank you Tom, we appreciate your staying with us. Your point of landscaping we well taken and we are currently in a major undertaking of the resort wide landscaping upgrades - we hope to see you agian soon so you can witness the new tree and grassy areas.
par un voyageur
Publié le 19 août 2024 sur Expedia
Fun trip
Commentaires de Gestion de l’hôtel
18 oct. 2024 par Naveed, Gestion de l’hôtel
Thank you Alyssa, I appreciate you taking the time - hope you see you again soon,
par un voyageur
Centrally located Gem among Redwoods
Publié le 17 août 2024 sur HotelsNice newly remodeling pet friendly rooms, nice (but cold) pool, super nice accommodating staff, walkable to everything downtown. Spa too!
Commentaires de Gestion de l’hôtel
29 oct. 2024 par Naveed, Gestion de l’hôtel
Thank you dear for your review. We are in the middle of upgrading all the landscaping so hope you come visit us again soon to see the changes. Pool is heat May-September usually, unless it is really hot weather and was turned the heat off.
par un voyageur
Publié le 12 août 2024 sur Expedia
There was no A/C and the property was very dark at night. No ice machine, cell crevice was spotty and inconsistent.
Commentaires de Gestion de l’hôtel
29 oct. 2024 par Naveed, Gestion de l’hôtel
Thanks for your visit, we appreciate your comments. In the previous property wide remodel with AC included, there are 2 buildings out of 11 that were not and are on the list for 2024. We do send notification of the fact. Please let us know of your next trip and we be sure to make sure the room you select is in the newer section. We do provide ice trays in the room fridges, we are sorry if that was a miss.
par un voyageur
In the Heart of Guerneville!
Publié le 8 août 2024 sur HotelsGreat location with nice rooms (they seem newly re-done). The ground are nice but could use an update. The pool was relaxing and had a great view of the trees. There is a vineyard next door as well. Manager was very nice and gave us an upgrade. Bed was super comfy and fairly tall (we are short folks)! Easy to walk to stores/cafes/restaurant and river!
par un voyageur
Publié le 18 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
29 oct. 2024 par Naveed, Gestion de l’hôtel
Thank you Daniel, we appreciate your time. Hope to see you again soon.
par un voyageur
Publié le 17 juill. 2024 sur Hotels
par un voyageur de La Center
Publié le 13 juill. 2024 sur Expedia
This place is really so-so. The renovated rooms are good enough but the property is overall sad.
