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RedLevel at Gran Melia Palacio de Isora - Adults Only

5.0 star property
5-star beachfront hotel near Alcala Beach

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for RedLevel at Gran Melia Palacio de Isora - Adults Only

3 outdoor pools, cabanas (surcharge), pool umbrellas
Hiking
Courtyard
9 restaurants, lunch, dinner served; local and international cuisine
Couples treatment rooms, sauna, spa tub, steam room, Turkish bath

Reviews

9.6 out of 10

Exceptional

Popular amenities

  • Pool
  • Bar
  • Pet-friendly
  • All-inclusive
  • Room service
  • Spa

Explore the area

Map
Calle La Costa, s/n, Alcala, Guia de Isora, Tenerife, 38686
  • Alcala Beach
    6 min walk
  • Playa de Punta Blanca
    16 min walk
  • Arena Beach
    10 min drive
  • Tenerife (TFS-Tenerife South)
    35 min drive

Room options

View all photos for Red Level Deluxe

Premium bedding, minibar, in-room safe, blackout drapes

Red Level Deluxe

  • 49 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Red Level, Deluxe Room, Partial Ocean View

Premium bedding, minibar, in-room safe, blackout drapes

Red Level, Deluxe Room, Partial Ocean View

  • 49 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Large Twin Beds and 1 Twin Sofa Bed

View all photos for Deluxe Room, Partial Ocean View (Redlevel with Whirlpool)

Deluxe Room, Partial Ocean View (Redlevel with Whirlpool)

Deluxe Room, Partial Ocean View (Redlevel with Whirlpool)

  • 49 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Large Twin Beds and 1 Twin Sofa Bed

View all photos for Red Level, Villa, Private Pool

Red Level, Villa, Private Pool | Terrace/patio

Red Level, Villa, Private Pool

  • 120 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Red Level Deluxe Large Terrace with Whirlpool

Red Level Deluxe Large Terrace with Whirlpool

Red Level Deluxe Large Terrace with Whirlpool

  • 49 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Large Twin Beds and 1 Twin Sofa Bed

View all photos for Red Level Master Suite Ocean View with Terrace Bathtub

Red Level Master Suite Ocean View with Terrace Bathtub

Red Level Master Suite Ocean View with Terrace Bathtub

  • 99.2 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Red Level Deluxe Front Ocean View

View from room

Red Level Deluxe Front Ocean View

  • 49 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Red Level Junior Suite Front Ocean View with Whirlpool

Red Level Junior Suite Front Ocean View with Whirlpool

Red Level Junior Suite Front Ocean View with Whirlpool

  • 49 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Large Twin Beds and 1 Twin Sofa Bed

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Pool
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Breakfast included
Spa
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The price is CA $667
per night
CA $713 total
includes taxes & fees
12 Dec - 13 Dec
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About the area

Guia de Isora

Beachfront retreat .A stay at this hotel places you within half a mile (1 km) of Alcala Beach and 6 miles (10 km) of Los Gigantes Marina. Los Gigantes Beach is 4.5 mi (7.2 km) away.

What's nearby

  • Alcala Beach - 6 min walk - 0.5 km
  • Abama Golf Course - 8 min drive - 7.4 km
  • Los Gigantes Marina - 9 min drive - 6.8 km
  • Arena Beach - 10 min drive - 4.0 km
  • Los Gigantes Beach - 18 min drive - 7.3 km

Getting around

  • Tenerife South Airport (TFS) - 35 min drive

Restaurants

  • ‪Playa de San Juan - ‬5 min drive
  • ‪Pangea - ‬6 min walk
  • ‪Tapas y Mas Tapas - ‬5 min drive
  • ‪Sun Bean - ‬9 min walk
  • ‪Casa Amadeo - ‬5 min drive

About this property

RedLevel at Gran Melia Palacio de Isora - Adults Only

5-star beachfront hotel near Alcala Beach
Some rates at RedLevel at Gran Melia Palacio de Isora - Adults Only are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At RedLevel at Gran Melia Palacio de Isora - Adults Only you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A free manager's reception is offered daily. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 5 bars/lounges. A computer station is on site and WiFi is free in public spaces. This luxury hotel also offers outdoor tennis courts, a 24-hour fitness center, and a garden. Limited free parking is available on a first-come, first-served basis.

This 5-star Guia de Isora hotel is smoke free.

  • 1 building
  • 110 guestrooms or units
  • 5 levels
  • 9 dining venues
  • 2 bars by the pool
  • 5 bars or lounges
  • Meeting rooms
  • 12917 sq ft of conference space
  • 1200 sq m of conference space
  • Built in 2008
  • Manager's reception (free)
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar on the beach
RedLevel at Gran Melia Palacio de Isora - Adults Only offers 110 accommodations with iPod docking stations and minibars. Beds feature premium bedding. A pillow menu is available. 32-inch LCD televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Guia de Isora hotel provides complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and phones. Additionally, rooms include espresso makers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily.

Spa by Clarins has 12 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Languages

English, French, German, Italian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Free covered self parking on site
  • Free valet parking on site
  • Limited onsite parking
  • Electric car charging station on site

Food and drink

  • 9 restaurants and 1 coffee shop/cafe
  • 2 poolside bars, 5 bars/lounges and 1 beach bar
  • Free daily reception
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • 24-hour fitness center
  • 3 outdoor pools
  • 2 outdoor tennis courts
  • 3 outdoor padel courts
  • Fitness classes
  • Archery
  • Evening entertainment
  • Full-service spa
  • Lifeguards on site
  • Pilates classes
  • Segway rentals/tours
  • Shopping
  • Tennis
  • Volleyball
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 32-inch LCD TV
  • iPod dock
  • Premium channels
  • Satellite channels

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Food and drink

  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Eco-friendly cleaning products used
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Slippers
  • Turndown service

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: EUR 80 per pet, per day
  • Only dogs are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children younger than 16 are not allowed at this adults-only property. All guests 16 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: EUR 80 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, Diners Club, and Eurocard. Cash is not accepted. This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 16 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

RedLevel Gran Meliá Palacio Isora Tenerife
RedLevel Gran Meliá Palacio Tenerife
RedLevel Gran Meliá Palacio Tenerife Hotel
RedLevel Gran Meliá Palacio Tenerife Hotel Isora
RedLevel Gran Meliá Palacio Isora Tenerife Hotel Guia de Isora
RedLevel Gran Meliá Palacio Isora Tenerife Hotel
RedLevel Gran Meliá Palacio Isora Tenerife Guia de Isora
RedLevel at Gran Meliá Palacio de Isora Tenerife
RedLevel Gran Meliá Palacio I
RedLevel at Gran Meliá Palacio de Isora Tenerife
RedLevel at Gran Melia Palacio de Isora Tenerife
RedLevel at Gran Melia Palacio de Isora Adults Only
RedLevel at Gran Melia Palacio de Isora - Adults Only Hotel

RedLevel at Gran Melia Palacio de Isora - Adults Only Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 313 out of 390 reviews" "
Rating 8 - Good. 60 out of 390 reviews" "
Rating 6 - Okay. 13 out of 390 reviews" "
Rating 4 - Poor. 2 out of 390 reviews" "
Rating 2 - Terrible. 2 out of 390 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Daniel, Houston

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Leonid

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful everything
Stayed 7 nights in Jun 2024

10/10 Excellent

Adrian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff very good with lots assistance with several issues during our stay,would definitely recommend
Stayed 9 nights in Feb 2024

10/10 Excellent

Kern Lysgaard

Stayed 2 nights in Feb 2024

10/10 Excellent

Harry, Aldie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely resort in a wonderful location. Very easy to get around the island via car so highly recommend a rental. The resort is quite nice, peaceful and relaxing with very good restaurants.
Stayed 7 nights in Jan 2024

6/10 Okay

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023

10/10 Excellent

Igor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent quite facility in a big hotel.
Stayed 6 nights in Sep 2023

10/10 Excellent

Derek B

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing property with a nice public beach and promenade right outside. Friendly staff, great food, good drinks, nice room, incredible views. Can’t ask for much more. Great way to spend the weekend, or a week. My one and only complaint were that the light switches in the room were difficult to operate at times.
Stayed 3 nights in May 2023

6/10 Okay

Simon Richard

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We have stayed RedLevel at Gran Melia Palacio de Isora on 4 occasions now going back to 2016 but to be honest Gran Melia need to up their game if this is "flag ship" "Red Level" offering as the hotel is now looking quite tired and the rooms are needing a complete rework now. Not good frankly and still quite expensive. The room was not very clean, the furniture in the room was in poor condition with doors that don't close on wardrobes and drawers that stick. The bathroom was very tired and not clean in places. The restaurants offered poor quality food that is sold as high end dining at a high price. One meal was inedible. We ate out of the hotel for the rest of the holiday at local restaurants and paid far less with very good quality. I don't mind paying for great quality food but this was far from it. Sun beds around the red level pool and in the red level garden were dirty and in poor condition in some cases.Overall very disappointing. Gran Melia just lost a good customer.
Stayed 10 nights in May 2023

10/10 Excellent

Oliver

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel and fantastic staff. Food was genuinely outstanding. Breakfast was a highlight having been served by the most friendly and welcoming staff only to be beaten by Gabriella in the Italian restaurant whose warmth and attention to detail were exemplary
Stayed 3 nights in May 2023

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Nov 2022

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2022

10/10 Excellent

Jacqueline Gaye

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second stay at the Red Level and we weren’t disappointed. The level of customer service throughout the hotel is exemplary, the grounds are immaculate, the cuisine varied and first class and the accommodation and housekeeping excellent. If I could sum this hotel up in five words - “A little bit of paradise”.
Stayed 4 nights in Jul 2022

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem of a hotel and staff in Tenerife
Excellent hotel - lovely staff who were extremely helpful and friendly. Plenty of choices to eat both in the complex and in the area. Really enjoyed our stay and would go back there again.
Stayed 5 nights in Mar 2022

10/10 Excellent

Karan, London

Liked: Cleanliness, staff & service
The incredible staff make this beautiful hotel into something truly special. Every single staff member is so lovely, friendly and will go above and beyond for you. We had a faultless stay and loved every minute. The only negative to me is the dark bedrooms and bathrooms. Couldn’t see to put on make up! But would definitely return. Gorgeous special staff and hotel
Stayed 7 nights in Dec 2020

2/10 Terrible

John

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
3 star not 5 star. Don’t stay!Rude staff, bad food
Manager isn’t trained, as she was told all our problems and didn’t resolve any or offer anything in return. From bad service, to rude staff, dirty rooms, bad food, it goes on and on. Shocked at how bad this hotel was (and only due to the staff) The views, buildings and pools are incredible, but mean nothing with such bad staff. And a manager that is unable to do her job! Do not stay!
Stayed 7 nights in Oct 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our ‘go to’ place for winter and autumn breaks and look forward to returning each year because of the RedLevel concept. There have been subtle changes over the last 5 years, not all for the good, as the accountants seem to have forgotten
Stayed 5 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic staff, great facilities and nothing was too much trouble.
Stayed 5 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property and very tranquil in January. No noise anywhere, very peaceful and very relaxing - probably because the kids are all at school! There are sections for adults only which we stuck to as well. The on site SPA is great too with plenty of treatments available too. The vegetarian options need to be reviewed and added to as well but we were only there for 2 nights so it was sufficient. You will need to pack long sleeve shirts, trousers and shoes to dine in a couple of the on-site restaurants which we were not expecting but enjoyed the food in the other restaurants that we dined in. it was 24C during the day but the nights are cold, so jumpers and jackets are a must. Really enjoyed our stay and would definitely go back again.
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Staff & service, amenities
Stayed 7 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just returned from a lovely break at the property. Disappointed that the spa wasn’t open during our stay also the Red Level breakfast was limited so we preferred the choice at Pangea. The Red level lounge was also disappointing the coffee machine was not working most of the time. On the plus side the staff at the open bar were very attentive.
Stayed 5 nights in Nov 2019

10/10 Excellent

Alastair

Stayed 7 nights in Nov 2019

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is our 5th time at Red Level and we have already booked again for January. Fantastic in every respect!
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been going to Gran Meliea Palacio de Isora for a few years now and it's still a lovely hotel with good service. However, it's looking a little tired now and is in need of a thorough refurbishment program in the red level rooms. The staff were friendly and helpful but a couple of the red level pool bar staff are "over familiar" and bordering on disrespectful of the customers using innuendo and being very noisy shouting across the pool deck to each other. Some staff training is needed here just to remind them of the customer's need for a relaxing atmosphere at the pool and to me respectful.
Stayed 11 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The fitness instructors Victoria and Antonia were fantastic - great Pilates and Yoga overlooking the sea - shame about the condition of the decking
Stayed 10 nights in Sep 2019