Note fondée sur 354 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,9 Service et personnel
3,6 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 3 juill. 2023 sur Hotels
Quiet and reasonably clean, but the hotel is getting old and would require some upgrades. Excellent service and good price.
par un voyageur
Publié le 14 oct. 2024 sur Hotels
dirty. feels uncomfortable after staying
Commentaires de Gestion de l’hôtel
20 oct. 2024 par Toujana RediResponse Specialist, Gestion de l’hôtel
Dear Zhang,Thank you for taking the time to share your feedback regarding your experience at the Red Roof PLUS+ & Suites Guilford. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. I was saddened to read that your stay fell short of your expectations due to the comfort and cleanliness of the property. Please accept our sincerest apologies for the impact these issues had on your stay. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,ToujanaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 4 oct. 2024 sur Expedia
I reserved the property 4 days in advance. The 5 hours before I was supposed to check in the hotel called me and said that the room wasn't available and there was no vacancy at the hotel. Expedia's customer service was able to give me an immediate refund and offered to help find another room for me.
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Oshane RediResponse Specialist , Gestion de l’hôtel
Dear Michael, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF PLUS+ & SUITES GUILFORD. I do apologize for the inconvenience mentioned. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,Oshane Red Roof ManagementRediResponse Specialist
par un voyageur
Publié le 29 sept. 2024 sur Expedia
The bathroom wasn’t cleaned. Mold and mildew was very present along with soap scum on the faucet. The bathroom door had animal scratches
Commentaires de Gestion de l’hôtel
1 oct. 2024 par LaTunde RediResponse Specialist, Gestion de l’hôtel
Dear Jennifer,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ & SUITES GUILFORD. Red Roof sincerely appreciates your comments and we're very sorry your visit did not met your full expectation. You indicated that you were unsatisfied with the cleanliness of the bathroom, issue mentioned with the bathroom door and all the other concerns that you stated. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,LaTundeRed Roof Management RediResponse Specialist
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Kamaria RediResponse Specialist, Gestion de l’hôtel
Hello Anya, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ & SUITES GUILFORD and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist
par un voyageur
Publié le 20 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Melissa RediResponse Specialist, Gestion de l’hôtel
Hello Jennifer, Thank you for taking a moment to complete our survey. The staff at the Red Roof PLUS+ & Suites Guilford and I were happy to see your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.It would be our pleasure at Red Roof to have you stay with us again in the future.Sincerely,MelissaRed Roof Management RediResponse Specialist
par un voyageur de Newburgh
Publié le 18 sept. 2024 sur Expedia
It’s a motel. Check-in confirmed our initial impression when the receptionist asked if we needed a TV. The stairway to the second floor consisted of a steep set of cracked cement stairs so tiny that my shoes struggled to climb. An older person or anyone with stability issues could not reach the second floor. Inside our suite, the horrible review continues. After turning on the air conditioning, which worked well, there was a strange smell we could not identify. Then, I was surprised to find a grasshopper perched upon the bedspread. I removed it and sent it off. The inspection of the space continued with one disgusting discovery after another. The towels were either stained or dirty. Upon looking beneath the pillowcases, you could see apparent blood stains. The bedspread and linens did not appear clean. The furniture was mismatched, old, and disgusting. The remote control to the optional TV was so dirty and sticky that I washed my hands after changing channels. I decided not to turn on the TV in the morning to avoid the remote. The bathroom functioned well, although we found it difficult to survive with a tiny bar of soap that we shuttled back and forth between the shower and the sink. Despite a small kitchen area, we did not open the refrigerator door. We didn’t want to eat anything in that suite. The negative reviews we read are faithful to our experience. After a one-night stay, it is obvious how deceptive the pictures are. They do not reflect reality.
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Dear Craig,Thank you for writing to us about your recent stay at our hotel Red Roof Inn PLUS+ & Suites Guilford. We are utterly disappointed to learn that you encountered these distasteful situations during your recent visit. Please accept our humblest apologies as this is nowhere near the standard we strive to uphold. I'll bring these matters to management s attention for further review. We ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations. Sincerely,NishayeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 6 sept. 2024 sur Expedia
Asked for extra pillows. Nothing. When questioned they said they were in a closet nothing.
Never responded again.
Floors were absolutely filthy and had to wash our feet multiple times until we decided to wear flip flops.
Not one utensil , bowl , plate pan.
You shouldn’t advertise as having a kitchenette without any thing in it.
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Dear Brian, Thank you for taking the time to tell us about your stay at the Red Roof Inn PLUS+ & Suites Guilford. We sincerely apologize that our cleanliness did not meet your expectations. We understand how crucial a clean and welcoming environment is for our guests, and we regret any discomfort or inconvenience you experienced. Please rest assured that we take comments like yours very seriously and are already implementing measures to ensure our standards of cleanliness are not only met but exceeded. This includes additional training for our housekeeping team and a thorough review of our current practices.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,NishayeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 1 sept. 2024 sur Expedia
It was okay
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Thank you for taking the time to write about experience at the RED ROOF PLUS+ & SUITES GUILFORD. Irene, I am happy to hear that you found our hotel to be okay. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Irene, and can't wait to see you back at Red Roof soon, where we can continue to offer you a good stay at an affordable price!Sincerely,SharmaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 24 août 2024
My non smoking room was very smoky when we checked in. The person at the desk was very helpful and apologetic and moved us to another room.
