Note fondée sur 901 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,5 Service et personnel
4,5 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 28 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
29 mars 2024 par General Manager, Gestion de l’hôtel
Dear Edward, Thank you for this kind rating! We always work hard to provide a high-quality experience for all our guests, so it's nice to know that you had an enjoyable stay at Courtyard Gulf Shores Craft Farms. We'd love to host you again someday for another great visit.Best Regards, Ericka Johnson General Manager
par un voyageur
Terrible room.
Publié le 17 mars 2024 sur HotelsI didn't get the room that I booked and I dont believe that it was for the same price. The room i was given didnt look anything into comparison for the room i paid for.
Commentaires de Gestion de l’hôtel
18 mars 2024 par General Manager, Gestion de l’hôtel
Dear Cameron, Thank you for sharing your feedback. We apologize that your requested room type was unavailable and regret any frustration and inconvenience caused. We do everything possible to honor requests; however, depending on our occupancy, it is not always possible. We are very grateful for your patience and hope to have a future opportunity to show you the enhanced stay we are committed to providing every guest.Best Regards, Ericka Johnson General Manager
par un voyageur
Publié le 16 mars 2024 sur Hotels
The bed was very comfortable but the overall hotel needs updating. I paid extra for a balcony but could not sit out there because of how dirty it was. They don’t give the balconies any attention. The clerk when I first arrived early said she would call me when my room was ready and she didn’t. And there is no way they should be charging for the breakfast it should be complimentary.
Commentaires de Gestion de l’hôtel
17 mars 2024 par General Manager, Gestion de l’hôtel
Dear Oreda, Thank you for taking the time to share your feedback. We're pleased to read that you found the bed comfortable, but we're sorry to learn about the issues you encountered during your stay. Your feedback regarding the balcony's cleanliness and the oversight regarding the room readiness notification will be shared with our team for immediate improvement. Additionally, we appreciate your feedback regarding breakfast, and we'll take it into consideration as we continuously strive to enhance our guest experience. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Best Regards, Ericka Johnson General Manager
par un voyageur de Tallahassee
Publié le 15 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
5 avr. 2024 par General Manager, Gestion de l’hôtel
Dear Edward, We are happy you had such a lovely stay at Courtyard Gulf Shores Craft Farms! Thank you for sharing your rating with us. We look forward to hosting you again soon for an even more wonderful experience.Best Regards, Ericka Johnson General Manager
par un voyageur
Publié le 4 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 mars 2024 par Ericka Johnson General Manager, Gestion de l’hôtel
Dear Lisa, Thank you for the excellent rating! It is always gratifying to receive praise for providing an exceptional experience, and we are delighted you enjoyed everything about your stay. It was our pleasure to accommodate you at Courtyard Gulf Shores Craft Farms, and we hope to see you again soon.Best Regards,Ericka JohnsonGeneral Manager
par un voyageur
Weekend stay.
Publié le 22 janv. 2024 sur HotelsI paid for breakfast for two through the Hotels.com app but had no proof of it so they wouldn’t honor my breakfast purchase.The bathroom had a dirty bath mat on the floor that was still wet and brown in color. For the price the hotel appeared to. be old and needed a makeover in certain areas .
Commentaires de Gestion de l’hôtel
22 janv. 2024 par General Manager, Gestion de l’hôtel
Dear Leigh Ann, Thank you for sharing your feedback, and we sincerely apologize for the inconvenience you experienced during your stay. We regret the issues with the breakfast purchase and the cleanliness concerns in the bathroom, and we will address these concerns to ensure a more pleasant stay for our guests in the future. We also appreciate your feedback regarding the need for a makeover, and we will share this with the appropriate individuals for the future modernization of our property. Your feedback is invaluable to us as it highlights where we need to refocus our efforts, and we assure you we will. We hope you will consider giving our hotel another chance so we can leave you with a much better impression on your next visit.Best Regards, Ericka Johnson General Manager
par un voyageur
Publié le 13 janv. 2024 sur Expedia
Wonderful stay. Very friendly staff. Felt comfortable staying here and would certainly stay with them again.
Commentaires de Gestion de l’hôtel
13 janv. 2024 par General Manager, Gestion de l’hôtel
Dear Julie, Thank you for sharing your positive experience at Courtyard Gulf Shores Craft Farms! We're delighted to hear you had a wonderful stay and felt comfortable with our very friendly staff. Your kind words are appreciated, and we look forward to welcoming you back for another enjoyable stay in the future!Best Regards, Ericka Johnson General Manager
par un voyageur
Publié le 10 janv. 2024 sur Hotels
The guest service at the desk was very good. The hotel lobby was clean and neat. The room was clean and neat. The pillows were not comfortable. The mattress had a sag that was settled in where the two people have been lying. No free coffee in the lobby. The coffee from the coffee maker in the room was pretty bad.
Commentaires de Gestion de l’hôtel
10 janv. 2024 par General Manager, Gestion de l’hôtel
Dear Robert, It was a pleasure having you as our guest at Courtyard Gulf Shores Craft Farms, and we want to thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our well-maintained property and friendly service met all your expectations! However, we regret your concerns with the bedding and in-room amenities. Our focus is on providing our guests with an exceptional experience, so we appreciate all of your comments. We have taken note of the concerns you raised as we continually strive to ensure a perfect visit for every guest. Thank you again for sharing, and we hope to see you soon. Best Regards, Ericka Johnson General Manager
par un voyageur de Midland
Publié le 4 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 janv. 2024 par General Manager, Gestion de l’hôtel
Dear Kevin, Thank you for the wonderful rating for Courtyard Gulf Shores Craft Farms! We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.Best Regards, Ericka Johnson General Manager
par un voyageur
Publié le 31 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
21 janv. 2024 par General Manager, Gestion de l’hôtel
Dear ALFRED, Thank you for this excellent rating! We always work hard to provide a high-quality experience for all our guests, so it's terrific to hear that you had such an enjoyable stay at Courtyard Gulf Shores Craft Farms. We'd love to host you again someday for yet another unforgettable visit.Best Regards, Ericka Johnson General Manager
