Note fondée sur 822 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,6 Service et personnel
3,4 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 avr. 2024 sur Expedia
Très bien
Commentaires de Gestion de l’hôtel
30 avr. 2024 par Enregistrer, Spécialiste de la redirection, Gestion de l’hôtel
Salut Denis,Merci d'avoir pris le temps de répondre à notre enquête auprès des clients. Red Roof apprécie vos commentaires concernant votre récent séjour au Red Roof Inn Gulf Shores. C'est ravi de voir que vous avez passé un excellent séjour parmi nous, ce qui vous a valu une note de 5/5. Les commentaires positifs de nos clients, comme le vôtre, sont toujours un encouragement pour tout notre personnel Red Roof alors que nous nous efforçons d'améliorer continuellement la qualité de nos services.Merci encore pour votre avis. Il nous fera plaisir que vous répétiez votre expérience avec nous à l'avenir.Sincèrement,EnregistrerGestion du toit rougeSpécialiste de la redirection
par un voyageur
Publié le 5 déc. 2018 sur Hotels
Hôtel moyen. La propreté est à revoir. Le petit déjeuner plus que moyen et le café était froid.
Commentaires de Gestion de l’hôtel
7 déc. 2018 par sam, Gestion de l’hôtel
I apologize that this occurred during your stay and I assure you that the proper steps are being taken to assure that this does not occur again.
par un voyageur
Publié le 4 août 2024 sur Expedia
Staff was very friendly and accommodating. Would definitely stay again
Commentaires de Gestion de l’hôtel
5 août 2024 par Sashauna RediResponse Specialist, Gestion de l’hôtel
Dear Shemika,Thank you for taking the time to share your feedback regarding your stay at the RED ROOF INN GULF SHORES. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our very friendly and accommodating staff. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 4 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 août 2024 par Linton Rediresponse Specialist, Gestion de l’hôtel
Hello Jacob, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN GULF SHORES and I were delighted to see your perfect score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Linton Red Roof Management RediResponse Specialist
par un voyageur
Publié le 3 août 2024 sur Expedia
The only issues i had was the tub was clogged a little and the remote to the tv didnt work. The tv would not go loud enough for us to hear it at all.
par un voyageur
Not pleased...
Publié le 1 août 2024 sur HotelsI had general expectations for a Red Roof Inn but I was let down for what I walked into the room and saw. To begin, the office was close. I had to go to the Motel 6 to check in. That front desk clerk was very pleasant and efficient. I appreciated her. The room was filthy. There were stains on the walls and on the door. There was mold on the ceiling of the bathroom. There was one small towel and not two. I went to plug in the dresser and there was a hair ball clouding around the the plug--disgusting. The room can absolutely be cleaner. The ice machine was nasty was well; slimy mold/mildew on it. The office attendant that came to the room at 11:06am to remind me that I was supposed to be out of the room already could have extended some grace. I had no intentions on staying another hour later let alone another night. Overall, I was very disappointed in this stay.
Commentaires de Gestion de l’hôtel
3 août 2024 par Linton Rediresponse Specialist, Gestion de l’hôtel
Dear Brittny,Thank you for telling us about your recent visit at RED ROOF INN GULF SHORES. It's good to read you found our front desk staff to be pleasant and efficient. However, I was disappointed to read that the uncleanliness of your room, the discoloration in the ceiling and the other concerns listed hindered your experience. Please know that our team at Red Roof makes an effort to thoroughly clean and inspect all of our rooms, so the feedback provided is greatly appreciated, as it will help in the betterment of our hotel.Please keep us in mind for a future stay so we can show you how we are continuously working to grow and evolve in these areas.Sincerely,LintonRed Roof ManagementRediresponse Specialist
par un voyageur
Publié le 31 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Sashauna RediResponse Specialist, Gestion de l’hôtel
Hello Joe,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN GULF SHORES and I appreciate your 8/10 score following your stay. We aim to deliver a positive experience for all our guests, so in the future please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 29 juill. 2024 sur Expedia
I had to wait 30 min on staff to check in. The towels were stained and soiled. The floors hadnt been cleaned in forever. Overall, bad location. Wont stay again.
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Sashauna RediResponse Specialist, Gestion de l’hôtel
Dear Mitch,Thank you for taking the time to tell us about your stay at the RED ROOF INN GULF SHORES. I am sorry that your experience did not meet your expectations, prompting your 2/5 score. The situation you described regarding the stained towel, the lengthy wait time to check in and the unclean floors is truly regrettable. We are very sorry for your experience. Our team at Red Roof is committed to satisfying our guests, so we are very thankful for your feedback.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your concerns and we wish you all the best.Very truly yours,SashaunaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 29 juill. 2024 sur Expedia
Room was musty…no linen service.
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Melissa RediResponse Specialist, Gestion de l’hôtel
Dear Jenny,Thank you for taking the time to tell us about your experience at the Red Roof Inn Gulf Shores. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for as the room was not up to your standards. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We at Red Roof do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,MelissaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 27 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Samantha RediResponse Specialist, Gestion de l’hôtel
Thank you for your positive rating, Randall. The staff at the RED ROOF INN GULF SHORES and I were so glad we earned your 8/10 score following your stay. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
