Note fondée sur 833 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,6 Service et personnel
3,4 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 avr. 2024 sur Expedia
Très bien
Commentaires de Gestion de l’hôtel
30 avr. 2024 par Enregistrer, Spécialiste de la redirection, Gestion de l’hôtel
Salut Denis,Merci d'avoir pris le temps de répondre à notre enquête auprès des clients. Red Roof apprécie vos commentaires concernant votre récent séjour au Red Roof Inn Gulf Shores. C'est ravi de voir que vous avez passé un excellent séjour parmi nous, ce qui vous a valu une note de 5/5. Les commentaires positifs de nos clients, comme le vôtre, sont toujours un encouragement pour tout notre personnel Red Roof alors que nous nous efforçons d'améliorer continuellement la qualité de nos services.Merci encore pour votre avis. Il nous fera plaisir que vous répétiez votre expérience avec nous à l'avenir.Sincèrement,EnregistrerGestion du toit rougeSpécialiste de la redirection
par un voyageur
Publié le 5 déc. 2018 sur Hotels
Hôtel moyen. La propreté est à revoir. Le petit déjeuner plus que moyen et le café était froid.
Commentaires de Gestion de l’hôtel
7 déc. 2018 par sam, Gestion de l’hôtel
I apologize that this occurred during your stay and I assure you that the proper steps are being taken to assure that this does not occur again.
par un voyageur
Publié le 29 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Jonathan RediResponse Specialist , Gestion de l’hôtel
Hello Michael, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN GULF SHORES and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,JonathanRed Roof Management RediResponse Specialist
par un voyageur
Publié le 27 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Carla RediResponse Specialist, Gestion de l’hôtel
Dear Valued Guest, Thank you for taking a moment to complete our survey. At the Red Roof Inn Gulf Shores we strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 27 sept. 2024 sur Expedia
Will never go back here, terrible experience
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Hello Shauna, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN GULF SHORES. It’s disappointing to see you were displeased with your stay, resulting in a 1/5 score. We at Red Roof, aim to deliver enjoyable experiences for all our guest and we’re sorry to have not achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing wrong and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
par un voyageur
Publié le 6 sept. 2024 sur Expedia
The only thing nice about this place was the pool. The little girl at the desk wouldnt even hardly look at us. The vending machine wouldnt work. She just said , she couldnt do nothin aboit it. She was poking on hers phone. Ill never go back there . Their ads. Are very deceiving .
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Olivia RediResponse Specialist , Gestion de l’hôtel
Hello Katonna, Thank you for telling us about your stay at the Red Roof Inn Gulf Shores. I am glad you liked our pool, despite the issues you had with our vending machine, the encounter you had with the staff and the other concerns listed. Please accept our apologies for any inconvenience this may have caused. While Red Roof's goal is to provide clean and comfortable accommodations for all guests, it seems that we have fell short with you, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 2 sept. 2024 sur Expedia
It was very nasty. The room stunk really bad. The lady at the front desk couldn’t give us another room couldn’t give us our money back and wound up changing the sheets like four times before she could find some clean ones. There was blood on the pillow mold on the pillow mold on the walls mold on the pictures. I have pictures of all this if you want you get back with me and I will send them all to you, I would never ever ever want you to send me back to a red roof in
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Jonathan RediResponse Specialist , Gestion de l’hôtel
Dear Barney,Thank you for taking the time to tell us about your experience at the RED ROOF INN GULF SHORES. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the foul odor within your room and the mold along with the other highlighted concerns which hindered your stay. At Red Roof, it is intended to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Very truly yours,JonathanRed Roof Management RediResponse Specialist
par un voyageur
Publié le 1 sept. 2024 sur Hotels
We have pets and I'm glad they let them stay there . We did not take r pets this time. There was dog urine everywhere in front of are door from a 150!pound dog that was next door. 2nd night there I got a tick off of me from the bed and got very sick. We left a day early because of the smell and the air conditioner would not cool. On top of that r room never got serviced and waited for over a hour for new towels. The pool are was the only thing nice and clean at this motel.
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Melissa RediResponse Specialist, Gestion de l’hôtel
Dear Josh,I appreciate you sharing your feedback following your stay at the Red Roof Inn Gulf Shores. We are happy to see that the pool was to your liking. However, we strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read that there was an odor in the room and you encountered pest at our hotel. Please know that at Red Roof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we at Red Roof do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,MelissaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 16 août 2024 sur Expedia
Had bloody in the shower curtain and they didn't change the attends was.more concerned in arguing, called the manager whom didn't do anything about it.
Commentaires de Gestion de l’hôtel
18 août 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Dear Fabio,Thank you for taking a moment to leave a review. The staff and I at RED ROOF INN GULF SHORES were disappointed to see your 1/5 score. You indicated that the cleanliness of the shower curtain, your interactions with our staff, and the other highlighted concern hindered your experience. It is our goal to provide a clean and comfortable stay for all our guests, so I am sorry to hear this was not achieved with you. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Very truly yours,SharmaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 16 août 2024 sur Expedia
Liked
Commentaires de Gestion de l’hôtel
18 août 2024 par Samantha RediResponse Specialist, Gestion de l’hôtel
Dear Michael,Thank you for taking the time to write a review of your stay at the RED ROOF INN GULF SHORES. It's great to hear that you liked our hotel. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit, prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
