Note fondée sur 948 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,9 Propreté de la chambre
3,6 Service et personnel
3,2 Confort de la chambre
2,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 15 oct. 2023 sur Hotels
Hotel limite de la propreté
Petit dejeuner tres tres succinct
Commentaires de Gestion de l’hôtel
16 oct. 2023 par Devorine Red Roof Management, Gestion de l’hôtel
Salut Katy,Merci pour votre avis. Je suis heureux que vous ayez été satisfait de notre propreté et de notre petit-déjeuner. Les commentaires de nos clients Red Roof sont toujours les bienvenus car nous nous efforçons d'améliorer continuellement la qualité de nos services.Merci d'avoir choisi le Red Roof Inn Gulfport - Biloxi Airport. Nous espérons avoir l'occasion de vous revoir dans le futur.Sincèrement,Gestion du toit rouge DevorineSpécialiste RediResponse
par un voyageur
Publié le 26 nov. 2018 sur Hotels
Commentaires de Gestion de l’hôtel
4 déc. 2018 par MGMT, Gestion de l’hôtel
Thank you for your review!
par un voyageur
Publié le 6 sept. 2024 sur Expedia
Staff was rude and tried to charge me ,saying I didn't pay for my second night, after showing them my itinerary.they realized they had the wrong room.but. No apologies just rude , had to smash a giant cockroach al so o
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Samantha RediResponse Specialist, Gestion de l’hôtel
Dear Michael, I appreciate you sharing your feedback following your stay at the RED ROOF INN GULFPORT - BILOXI AIRPORT. You expressed that the poor customer service you received from the staff and the pest you encountered hindered your experience. This was truly disheartening to hear, and we do sincerely apologize. Please know that our Red Roof team works with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified upper management of your comments so they can work with the specialists to ensure everything is as it should be and, in an effort, to address the other concern you mentioned. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we ask that you give us another opportunity to make a better impression on your next visit to one of our other Red Roof locations. Sincerely,Samantha Red Roof Management RediResponse Specialist
par un voyageur
Publié le 4 sept. 2024 sur Expedia
Very bad
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Toujana RediResponse Specialist, Gestion de l’hôtel
Dear Abdelhamid,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Gulfport - Biloxi Airport. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with your experience at the property. Please accept our sincerest apologies for the impact this issue had on your stay. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,ToujanaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 4 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Carla RediResponse Specialist, Gestion de l’hôtel
Hello Hector, Thank you for taking a moment to complete our survey. At the Red Roof Inn Gulfport - Biloxi Airport we strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 3 sept. 2024 sur Expedia
My room had bed stains on and under the covers and sheets, it smelled like it hadn’t been cleaned in weeks, there were spider webs all over, and there were roaches coming out of the drain in the bath tub. I did NOT stay in the room, instead I was forced to go to the holiday inn across the street. I’d like a refund for this room please. I talked to the staff.. they said to take it up with you guys. Thank you very much.
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Samantha RediResponse Specialist, Gestion de l’hôtel
Dear Ben,I appreciate you sharing your feedback following your stay at the RED ROOF INN GULFPORT - BILOXI AIRPORT. You expressed that the beds had stains, the unpleasant odor you came across and the pests you encountered coming out of the drain in the bathtub hindered your experience. This was truly disheartening to hear, and we do sincerely apologize. Please know that our Red Roof team works with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be and, in an effort, to address the other concerns you mentioned. In regard to your refund, I researched your reservation and verified that 199.14 was refunded to the MasterCard ending in 3108 on 08/30/2024. It's important to note that it can take up to 10 business days for the funds to appear on the statement. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we ask that you give us another opportunity to make a better impression on your next visit to one of our other Red Roof locations. Sincerely,Samantha Red Roof Management RediResponse Specialist
par un voyageur
Publié le 17 août 2024 sur Expedia
The Continental breakfast was terrible no scrambled eggs, one meat,dry biscuits with no way to warm them in the dining area no sausage gravy for the biscuits,no waffles and no creamer for the coffee
Commentaires de Gestion de l’hôtel
21 août 2024 par JonathanRediResponse Specialist , Gestion de l’hôtel
Dear Moses,Thank you for taking the time to tell us about your experience at the RED ROOF INN GULFPORT - BILOXI AIRPORT. I am sorry that your experience did not meet your expectations. It was disheartening to read that you were not pleased with our breakfast selection. At Red Roof, it is intended to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,JonathanRed Roof Management RediResponse Specialist
par un voyageur
Publié le 16 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 août 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Hello Mark,Thank you for choosing to stay at our RED ROOF INN GULFPORT - BILOXI AIRPORT. I appreciate your 6/10 score following your stay but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 16 août 2024 sur Hotels
The stay wasn't all that great. The room was ok. The day shift clerk was a grumpy old lady that had a chip on her shoulder. They never brought us new towels after we put the dirt ones out for housekeeping. When I tried to get some from the front desk, they only had the small ones.
Commentaires de Gestion de l’hôtel
18 août 2024 par Olivia RediResponse Specialist , Gestion de l’hôtel
Dear Valued Guest, Thank you for telling us about your stay at the Red Roof Inn Gulfport - Biloxi Airport. I am glad you found your room to be okay, despite the staff not being to your liking along with the other concerns mentioned. Please accept our apologies for the impact this had on your stay. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist
par un voyageur
Dirty greasy
Publié le 10 août 2024 sur HotelsThe room felt greasy. Like it was cleaned with dirty mop water. Even the sheets didn’t feel clean.
Commentaires de Gestion de l’hôtel
11 août 2024 par Oniel RediResponse Specialist, Gestion de l’hôtel
Thank you Jeremy, for taking the time to write a review of your stay at the Red Roof Inn Gulfport - Biloxi Airport. Please accept our most sincere apologies for the concern you described regarding the room you were assigned. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediResponse Specialist
