Note fondée sur 7 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
2,6 sur 5
75 % des clients le recommandent
2,7 Propreté de la chambre
2,7 Service et personnel
3,0 Confort de la chambre
2,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
2 sur 5
par un voyageur de Kolkata

Publié le 15 mars 2019 sur Expedia
1) In the net it is mentioned 3 star property but the rooms are damp and shavvy and stringent smell coming 2) In breakfast , the sambar is served in plastic bowls and water in plastic glasses 3) food quality is bad too.
1 sur 5
par un voyageur

Worst room

Publié le 3 janv. 2019 sur Hotels
This was my worst experience. The room was below standards and non of the facilities state was provided never going to use hotel.com again
3 sur 5
par un voyageur de Faridabad

Publié le 29 nov. 2018 sur Expedia
Location: good right in the heart of awesome street. Room: was average. Spring of the mattress were sticking on to our bones. Bathroom: was clean with good hot water. Food : paid food was very good but free breakfast was yuk. Staff: reception staff was very nice and friendly but the room service guy took the cash of the food before even we can look at it...that went a bit weird i didnot like that.
4 sur 5
par un voyageur

Publié le 3 juin 2018 sur Hotels
The room I was ushered in there was no TV. So, they gave me another room and the TV was not working. So, they shifted me to another room. It was OK. The first room seemed horrible compared to the last room. Thanks.`
2 sur 5
par un voyageur de Aizawl

Low maintenance

Publié le 3 avr. 2018 sur Expedia
Pour : Good Location
Contre : The Rooms looked unmaintained, the bathrooms as well. They said the swimming pool was under maintenance but it was dirty water where mosquitoes breed.
Emplacement : Nice location. Very nice shops and restaurants nearby.
Room was not cleaned as expected, although we punched "clean my room" button and left the room keys at the reception counter, the room was not cleaned at all when we came back in the evening.
Commentaires de Gestion de l’hôtel
1 mai 2018 par AGM, Gestion de l’hôtel
Dear Guest We are very sorry to know that you did not have a pleasant stay this time at our Hotel. Would have appreciated more if you could have brought that to our notice during your stay. We are again sorry for the discomfort caused to you, and assure you a better seriveci next time you visit us. Thanks & regards Asst. General Manager
3 sur 5
Recommandé
pour Événement personnel
par un voyageur

Excellent location and spacious rooms

Publié le 27 févr. 2018 sur Hotels
The hotel is located very close to shopping malls and departmental stores. Unfortunately, their swimming pool was closed. The breakfast was good but was served very late (10 am). This is not acceptable. The room where breakfast was served has no tables. The guests had to hold their plates while eating.
Commentaires de Gestion de l’hôtel
3 mars 2018 par Nirav Raybaruah, GM, Gestion de l’hôtel
Dear Sir, We apologies for the Breakfast timing and the services you had to face. Thanks for bringing it to our notice, we will immediately address the issue. Hope you have a pleasant stay next time. Thanks & regards
3 sur 5
par Ranjan

Bad experience to stay at Starline Grand

Publié le 28 nov. 2017 sur Hotels
Location and room size is good but ill maintained. Full of mosquito, couldn't sleep the first night. Ceiling fan was far away from the bed.
Commentaires de Gestion de l’hôtel
30 nov. 2017
Dear Mr Ranjan, We are thanking you in advance for your constructive feedback regarding the ill-maintenance and mosquitoes in the room. We apologize to you for the inconvenience and the trouble caused to you. It is not our intention to do this and it brings to our management attention to avoid such issues in future. I do hope that you enjoyed your stay with us and we appreciate your business. Please do send me note on your next visit and I will personally make sure that you will find our services and facilities up to your expectation. Once again we appreciate for sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Thank you! Yours sincerely, Pungja Basumatary Asst Front Office Manager Hotel Grand Starline
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