Note fondée sur 52 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,5 Service et personnel
4,2 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Le Ngoc Cuong, Gestion de l’hôtel
Dear Mr. Mrs. Khaoula,Thank you so much for staying with us at Best Western Premier Sapphire Ha Long during your high rating!We are very happy to know that you've had an enjoyable time with us! Please rest assured that we have noted your comments about our hotel services and shared with our management team to ensure that we could improve soon to deliver the most comfortable experience to our guests.We certainly enjoyed looking after you and are excited to welcome you back! Warmest regards, Le Ngoc Cuong General ManagerBest Western Premier Sapphire Ha Long
par un voyageur
Super séjour
Publié le 2 juin 2024 sur HotelsC'était un super séjour, l'hôtel est magnifique, la vue est super, le personnel de la réception est formidable, super accueil, proposition de promenade dans la baie d'Ha long, prêt à aider, le personnel en général est super. C'était un séjour vraiment super, je recommande vivement cet hôtel.
Cyrille
Commentaires de Gestion de l’hôtel
10 juin 2024 par Linh Tran - Guest Relations Manager, Gestion de l’hôtel
Dear Mr. Cyrille,Thank you for choosing Best Western Premier Sapphire Ha Long for your recent stay!It was delightful to learn that you have had an amazing and comfortable stay at our hotel. Your acknowledgement means the world to us! It was our pleasure to have you as our esteemed guest and we are looking forward to welcoming you bank soon for more superior experience. Best regards,
par un voyageur
Publié le 21 janv. 2024 sur Hotels
Super, personnel au petit soin. Tres bon séjours
Commentaires de Gestion de l’hôtel
26 janv. 2024 par Linh Tran, Gestion de l’hôtel
Dear Mr. Jean Loup,Thank you for taking the time to share your experience at Best Western Premier Sapphire Ha Long.Creating memorable experience to our valued guests is what I and the team take great pride on. It is delightful to learn that you had amazing experience and enjoyed our facilities and services.We certainly enjoyed looking after you and are excited to welcome you back! Warmest regards, Linh Tran Guest Relations Manager
par un voyageur
Publié le 23 avr. 2023 sur Hotels
Wow!!! Juste Wow! On est servis comme des rois les lieux sont magnifiques, l’emplacement et parfait. Le personnel est hyper attentionné. Le déjeuner vaut la peine d’être pris, il y a vraiment beaucoup de choix et c’est délicieux. Les piscines sont magnifiques et propre. Le lieu est calme et reposant. La chambre est grande et la vue sur la baie est très belle. Nous avons ajouté une nuit de plus parce que nous ne voulions pas quitter!
par un voyageur
Publié le 18 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 oct. 2024 par Cuong Le, Gestion de l’hôtel
Dear Mr./Mrs. Kyoko, Thank you for your rating for Best Western Premier Sapphire Ha Long Hotel.Creating memorable experience to our valued guests is what I and the team take great pride on. It is delightful to learn that you've enjoyed your stay with us.We certainly enjoyed looking after you and are excited to welcome you back! Warmest regards, Cuong Le (Mr.)General ManagerBest Western Premier Sapphire Ha Long"
par un voyageur
5 star customer service - Happy Australian
Publié le 13 oct. 2024 sur HotelsService from the staff is what kept me extending my stay. Special thanks to everyone. Thanks too Ming for chatting to me. Room was spacious. Bathroom was big too. Room was cleaned daily. Herbal tea. Bottled water. Cold aircon. King size bed. Great bunch of expats in the hotel too. Nothing was too much for the staff. Transfers and cruise organised. Assistance for shops etc. I will return.
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Cuong Le, Gestion de l’hôtel
Dear Mr. Tommy, Thank you for taking the time to share your experience at Best Western Premier Sapphire Ha Long.Creating memorable experience to our valued guests is what I and the team take great pride on. It is delightful to learn that you had amazing experience and enjoyed our facilities and services.We certainly enjoyed looking after you and are excited to welcome you back! Warmest regards, Warmest regards, Cuong Le (Mr.)General ManagerBest Western Premier Sapphire Ha Long"
par un voyageur
Publié le 8 oct. 2024 sur Expedia
Staffs are nice, friendly and helpful.
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Cuong Le, Gestion de l’hôtel
Dear Ms. Melanie,Thank you for taking the time to share your experience at Best Western Premier Sapphire Ha Long.Creating memorable experience to our valued guests is what I and the team take great pride on. It is delightful to learn that you had amazing experience and enjoyed our facilities and services.We certainly enjoyed looking after you and are excited to welcome you back! Warmest regards, Cuong Le (Mr.)General ManagerBest Western Premier Sapphire Ha Long
par un voyageur
Publié le 4 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Cuong Le, Gestion de l’hôtel
Dear Mr. Tommy,Thank you for your high rating according to your experience at Best Western Premier Sapphire Ha Long.Creating memorable experience to our valued guests is what we take great pride on. It is delightful to learn that you had amazing experience and enjoyed your stay with us.We certainly enjoy looking after you and are excited to welcome you back! Warmest regards, Cuong Le (Mr.)General ManagerBest Western Premier Sapphire Ha Long
par un voyageur
Publié le 30 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Cuong Le, Gestion de l’hôtel
Dear Mr. Tu Thank you for your high rating for Best Western Premier Sapphire Ha Long.Creating memorable experience to our valued guests is what I and the team take great pride on. It is delightful to learn that you had amazing experience and enjoyed our facilities and services.We certainly enjoyed looking after you and are excited to welcome you back! Warmest regards, Warmest regards, Cuong Le (Mr.)General ManagerBest Western Premier Sapphire Ha Long
par un voyageur
Publié le 27 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Cuong Le, Gestion de l’hôtel
Dear Mr. Issac,Thank you for your high rating according to your experience at Best Western Premier Sapphire Ha Long.Creating memorable experience to our valued guests is what we take great pride on. It is delightful to learn that you had amazing experience and enjoyed your stay with us.We certainly enjoy looking after you and are excited to welcome you back! Warmest regards, Cuong Le (Mr.)General ManagerBest Western Premier Sapphire Ha Long
