Note fondée sur 82 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,1 Service et personnel
4,3 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Bon hotel confortable
Publié le 30 mars 2017 sur HotelsExcellent hotel, chambre grande superbe et tres confirtable, salle debain top avec baignoire. Vu tres belle sur la baie d'halong. Petit dej tre bon!
Par contre rien a faire aux alentours.
par Pierre Bugnon de Paris
Bel hôtel loin de tout
Publié le 3 mars 2014 sur ExpediaHôtel moderne et propre, sur ce point rien a dire. Mais attention, il est situé dans un no mans land, loin des embarcadères pour les visites de la baie et le petit déjeuner n'est pas compris (compter 10 dollars par personne). Vraiment pas terrible comme expérience...
par un voyageur de Singapore
Publié le 17 nov. 2019 sur Expedia
Excellent concierge staff who are very professional, helpful, pleasant, friendly experienced and efficient. Speak good English and impressed by their willingness and sincerity in helping guests solve problems. Check in speedy. We are very pleased with their great service which made our stay very enjoyable and memorable. Breakfast buffet spread decent. Will strongly recommend this cosy hotel for excellent location, cleanliness, relaxing skybar, beautiful skyline and quiet and spacious rooms.
Commentaires de Gestion de l’hôtel
19 nov. 2019 par Hotel Management, Gestion de l’hôtel
Dear guest, Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and staff as well as our services and food offerings. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. Regards!
par un voyageur
Publié le 10 sept. 2019 sur Wotif
. Wine and dine restaurant was abysmal
. Surrounding area completely dead
. Building site next door
. Pool in separate building, meant you had to walk through the foyer dripping wet as no changing area provided
. Skybar beautiful and staff great however only opened at 4pm which meant no outdoor facility to enjoy the weather
. Laundry service overpriced, only had a small bag of thin items washed and it cost 1.3 million!!
Commentaires de Gestion de l’hôtel
3 oct. 2019 par Hotel Mangement, Gestion de l’hôtel
Xin chao, Warmest greeting from Royal Lotus Hotel Halong's team !!! Thank you for staying with us during your holiday and taking your precious time to share with us your experience on our hotel on Expedia !!! We will listen to your review and will improve as soon as possible. Thank you very much for your visit.
par un voyageur
Publié le 27 août 2019 sur Wotif
Commentaires de Gestion de l’hôtel
5 oct. 2019 par Hotel Management, Gestion de l’hôtel
Xin chao, Warmest greeting from Royal Lotus Hotel Halong's team !!! Thank you for staying with us during your holiday ! Thank you very much for your visit.
par un voyageur
Publié le 14 juill. 2019 sur Expedia
Great staff! Overall the hotel was located in a great location plus the hotel food was amazing.
Commentaires de Gestion de l’hôtel
5 oct. 2019 par Hotel Management, Gestion de l’hôtel
Dear guest, Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. Regards!
par un voyageur
Publié le 7 juill. 2019 sur Expedia
I think the hotel is ok the staff need more improvement and need more friendly welcome
I was not happy with the bell boy when I come to pick up my stuff at check out
Commentaires de Gestion de l’hôtel
5 oct. 2019 par Hotel Management, Gestion de l’hôtel
Xin chao, Warmest greeting from Royal Lotus Hotel Halong's team !!! Thank you for staying with us during your holiday and taking your precious time to share with us your experience on our hotel on Expedia !!! We will listen to your review and will improve as soon as possible. Thank you very much for your visit.
par un voyageur
Publié le 14 avr. 2019 sur Expedia
Very nice hotel, good staff. Good value for money on everything there. I would stay again.
Commentaires de Gestion de l’hôtel
5 oct. 2019 par Hotel management, Gestion de l’hôtel
Xin chao, Warmest greeting from Royal Lotus Hotel Halong's team !!! Thank you for staying with us during your holiday and taking your precious time to share with us your experience on our hotel on Expedia !!! We are delighted that you enjoyed your trip with us at Royal Lotus Hotel Halong Thank you very much for your visit and for recommending our hotel to colleagues and friends of yours. We are looking forward to welcoming you back soon. Warm regards
par un voyageur
Publié le 8 avr. 2019 sur Hotels
par un voyageur
Publié le 29 mars 2019 sur Hotels
Big construction work nonstop till midnight and from 6am right next to building, receptionists have poor English so misunderstood our request of airport transfer and had a bit of last minute excitement. Spa was disappointing but breakfast was good. Stay here only on route to somewhere more exciting.
