Note fondée sur 32 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,6 Service et personnel
4,2 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Super croisière en baie d'Halong !
Publié le 22 sept. 2017 sur HotelsSuper croisière 2 jours/1 nuit sur la baie d'Halong ! Nous avons été surclassés en suite sur cette réservation de dernière minute avec boissons et corbeille de fruits. Beau bateau avec un équipage très agréable et sympathique.
Recommandé
pour Tout le mondepar un voyageur
Très bon support de notre guide
Publié le 10 nov. 2016 sur ExpediaChambre très propre, restauration excellente, belles sorties.
par un voyageur
Good experience but could be improved
Publié le 21 avr. 2024 sur HotelsThe ship is definitely older but functional. Friendly staff and helpful. Bring water as they charge for it through the cruise (all beverages are for sale). They need to improve their timetable as all boats are trying to do the same activities at the same time leading to the sites being extremely crowded (the second morning the sites were empty!). Overall worth it but if I was to go again, I would do a longer cruise or a day cruise.
par un voyageur
船の老朽化を除き、一度乗って体験するが良い。
Publié le 29 févr. 2020 sur Hotels食事は、夕食はまずまず。朝食は
頂けない。ブランチは合格点だが、イマイチ。我々が利用した日の食事が毎回同じだとしたら、工夫が足りない。出身国が分かっているから、出来るだけ研究してそれに合わせられれば、合格だが、クルーザーと言うことを考えると、少し研究する必要ありと思う。
マネージャーの愛想良さ、努力、それに親切さはとても感じが良かった。船が建造されて10年と聞いたが、木造部分がかなり痛んでいた。幾クラシックの種類の船と言っても、少しずつ改良すべきだ。朝食とブランチの時間が近すぎて、一考を要する。船内のもてなしを再検討する必要有りと思われる。船長の航行操作が完璧、素晴らしかった。船室のドアが傷んでいて、鍵が上手く開け閉め出来ない。要修理、また、室内の蛍光灯が一つ切れていた。チェックが足りない。
par un voyageur
bedste tur
Publié le 18 févr. 2020 sur HotelsFantastik god service ombord, maden var super og værelserne var rene og pæne. Vi var heldige at få værelse på 1. sal hvilket betød en fantastisk udsigt til bjergene
par un voyageur
Publié le 1 janv. 2020 sur Hotels
Staff and service was excellent, However our room was very cramped and the double bed suffered from a gap in the middle. The boat was in ok condition, the food and bar service was ok. I would recommend spend a bit more money and getting on one of the larger boats
par un voyageur
Publié le 14 déc. 2019 sur Hotels
Wonderful service and food
Commentaires de Gestion de l’hôtel
17 déc. 2019 par Syrena Cruises, Gestion de l’hôtel
Dear valued Guest,
Syrena Cruises is appreciated for your opting us for your recent trip. We also would like spend a big thanks for your rating and reviewed on our service.
Thank you again for your kindness and we wish you all the best.
Best Regards,
Syrena Cruises Team
par un voyageur
Publié le 9 nov. 2019 sur Expedia
The view was amazing and service was incredible. The only thing I wish was washroom can be separated by a door rather than a curtain
Commentaires de Gestion de l’hôtel
12 nov. 2019 par SC, Gestion de l’hôtel
Dear valued Guest,
Thank you so much for leaving review after experienced and be sure your feedback on facility will be considered in seriously.
Best Regards,
par un voyageur
Publié le 8 nov. 2019 sur Expedia
Staffs were all nice and friendly. Food and beverage were excellent. They also produced inexpensive food upon requests. The rooms were big, clean and tidy. I was so happy to have a bathroom with a big window, so that I could enjoy the view of Ha Long Bay while taking a shower. The wood structure was a bit outdated, but overall still quite cozy.
Commentaires de Gestion de l’hôtel
8 nov. 2019 par SC, Gestion de l’hôtel
Dear valued Guest,
On behalf of Syrena Cruises team, I would like to extend the most sincere appreciated for your chosen our property as a part of your trip in Vietnam and leaving your possitive review after experienced.
Thank you again and we wish you enjoy the rest of the memorable journey.
Best Regards,
Syrena Cruises Team
par un voyageur de Australia
Publié le 9 janv. 2019 sur Expedia
Very touristy activities and crowded.
Some random staff shouting at me to get out of my room for checkout with an hour left to go! Could not speak English so he just waved his hand and shouted checkout checkout repeatedly!
Food is ok for catering style and buffet. The views of Ha Long which is what you do this for is fantastic especially at night and in the morning sun.
