Note fondée sur 807 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,6 Service et personnel
4,5 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 17 août 2012 sur Hotels
Extremely satisfied.
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Had a nice relaxing time and good breakfast!
Commentaires de Gestion de l’hôtel
27 sept. 2024 par David, Gestion de l’hôtel
Hello Calvin,Thank you so much for your 5 star review! Our hotel is in a quiet location and has relaxing amenities such as our indoor pool and lounge area. We are happy to hear that you enjoyed your stay and hope you will choose to stay with us again!With Hamptonality,David RuymenAssistant General Manager
par un voyageur
Check-in problem
Publié le 14 sept. 2024 sur HotelsUpon check-in, the front desk clerk gave us a ground floor room next to the elevator room. I asked to be moved but the clerk claimed they were full. Upon composing to another employee, we were give a new room. We should not have had to get through this problem.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par David, Gestion de l’hôtel
Hello Brian,We are sorry to hear about you experience with our front desk team. I can understand how it would be frustrating to be told there was no availability by one team member, while another team member was able to find availability.We hope to provide you with a seamless check-in experience should you choose to stay with us again.With Hamptonality,David Ruymen
par un voyageur
Publié le 10 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 sept. 2024 par David, Gestion de l’hôtel
Hello Kimberly,We are happy to hear that you enjoyed your time at our hotel. Positive reviews indicate that we are on the right track and motivate our team to provide a high level of service to future guests. We hope to continue to impress you on a return visit to our hotel!With Hamptonality,David RuymenAssistant General Manager
par un voyageur
Publié le 10 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 sept. 2024 par David, Gestion de l’hôtel
Hello Marissa,Thank you for the positive review! Guest feedback is invaluable in our ongoing efforts to maintain and even exceed the high level of service that our guests have come to expect from Hampton. Thank you for staying with us, we hope to see you again soon!With Hamptonality,David RuymenAssistant General Manager
par un voyageur de Somerville
Publié le 9 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 sept. 2024 par David, Gestion de l’hôtel
Hello Jennifer,Thank you for the 5 star review! The team at the Hampton Inn in Hadley has the goal of meeting or exceeding every guest's expectations, and we are glad that we succeeded during your stay. Thank you again for providing your feedback, we hope you will come back soon!With Hamptonality,David RuymenAssistant General Manager
par un voyageur
Publié le 9 sept. 2024 sur Expedia
The room reeked of pet odor. They charge $75 for a pet and clearly do not use it to clean the rooms. I started sneezing the minute that I entered the room, and then had allergic reactions for hours afterward.
Otherwise the stay was fine. The breakfast and coffee were ok.
Commentaires de Gestion de l’hôtel
9 sept. 2024 par David, Gestion de l’hôtel
Hello Cheryl,Thank you for your feedback. We are relieved that other aspects of your stay were satisfactory. However, we're concerned about the cleanliness issues you faced and regret that our efforts to deep clean the room following a previous pet stay were insufficient. Your comments are important to us, and we will address these concerns with our housekeeping team to ensure improvements are made. We hope to provide you with a much better experience should you choose to stay with us again.
par un voyageur
Publié le 8 sept. 2024 sur Expedia
Overall, good stay. Rooms are nice and updated. Stayed on the top floor, floors squeaked when I walked. I 6'1" 220. Not sure the people below me liked it when I was up late and early to rise.
Commentaires de Gestion de l’hôtel
8 sept. 2024 par David, Gestion de l’hôtel
Hello James,Thank you for your recent stay at our hotel. We are glad that you found our rooms to be well designed and comfortable. Thank you for calling our attention to the noises you experienced during your stay. We will be sure to have our maintenance team address this issue. It was a pleasure hosting you during your recent stay. We hope you'll choose to visit us again soon!
par un voyageur
Publié le 31 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 sept. 2024 par David, Gestion de l’hôtel
Dear Jose,Thank you for reviewing your experience at our hotel. We are happy to hear that you enjoyed your stay and hope to have the chance to host you again someday!
par un voyageur
Publié le 30 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 sept. 2024 par David, Gestion de l’hôtel
Dear Robert,Thank you for providing feedback on your experience at our property. We are glad that your time with us was satisfactory and hope to host you again someday soon.
